Duncan Disposal a division of Republic Services

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This response has cone after I had to drive to one of their business hubs and beg a guy to call their company from their side and demand it be taken care ofWhile yes the account does day its closed I am still getting on going bills from them and they refuse to give me anything in writing showing the account is closedThey also can not give me any explanation as to why I am still getting bills

I had my accounts specialist reach out to Mrs [redacted] but we have not heard back from herMost likely the last invoice she received reflected amounts prior to any adjustments and credits applied to her acct The first one represents the closed date Phone [redacted] Contact [redacted] [redacted] ** CLOSED 7/31/ WEATHERFORD TX Below are the recent credits and the dates they were applied – billing typically goes on the 20th of every month and two of these hit after the 20th 9/20/C/M [redacted] 10/26/ 35.00- 9/26/C/M [redacted] 9/30/ 29.00- 10/20/C/M [redacted] 10/21/ 94.55- Her account currently shows a zero balance We will continue attempting to make contact with her Thanks, ***

Our records reflect that services were cancelled retro to as originally requested by the customer As of today, credits have been issued and been posted to this account to reflect a zero $balance This complaint has been resolved on our side Thanks, ***

The customer's account has been closed and all applicable refunds requested by the customer have been submitted for processingWe did contact the customer to hopefully resolve and re-activate the account but they have already acquired service through another vendor

Just to follow up with you, we have already resolved these disputed charges and the account currently reflects a $0 balance due.   Thanks!               Amanda Higginbotham   Operations Supervisor

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  This response has cone after I had to drive to one of their business hubs and beg a guy to call their company from their side and demand it be taken care of. While yes the account does day its closed I am still getting on going bills from them and they refuse to give me anything in writing showing the account is closed. They also can not give me any explanation as to why I am still getting bills.

The customer's account has been closed and all applicable refunds requested by the customer have been submitted for processing. We did contact the customer to hopefully resolve and re-activate the account but they have already acquired service through another vendor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 To Whom It May Concern:The underlying concerns for the above complaint have been resolved by the company.Thank you.[redacted]...

[redacted]

Our records reflect that services were cancelled retro to 07.31.16 as originally requested by the customer.  As of today, credits have been issued and been posted to this account to reflect a zero $0 balance.   This complaint has been resolved on our side.   Thanks, [redacted]

I had my accounts specialist reach out to Mrs. [redacted] but we have not heard back from her. Most likely the last invoice she received reflected amounts prior to any adjustments and credits applied to her acct   The first one represents the closed date                 Phone [redacted]     Contact                           50167 00001   [redacted]                  [redacted]                       CLOSED    7/31/16             WEATHERFORD          TX   Below are the recent credits and the dates they were applied – billing typically goes on the 20th of every month and two of these hit after the 20th.        9/20/2016 C/M [redacted]     10/26/2016          35.00-       9/26/2016 C/M [redacted]      9/30/2016          29.00-      10/20/2016 C/M [redacted]     10/21/2016          94.55-     Her account currently shows a zero balance.   We will continue attempting to make contact with her.     Thanks, [redacted]