Duncan Ford Mazda Lincoln Mercury

Dear Mr***,Thank you for visiting our dealership and participating in our President's Day Pre-OwnedPromotionI want to personally apologize to you if you felt that the flyer that you received was miss-leading.The flyer that you received was reviewed and scrutinized by the Virginia Motor Vehicle
DealerBoard prior to the sale start date to insure that it was in compliance with the advertising laws of Commonwealth of VirginiaIn the disclosure section of the flyer reads the following:"Having a matching combination qualifies you to play the 525,Instant Win Scratch off Ticket contest.$25,Instant Win Scratch Off Ticket requires removing (6) of (30) scratch off surfaces to reveal winning symbols to claim cash prize, which could used to purchase a Ford Fusion SE (Stk.# ***;MSRP:$25,635)Odds 1:593,See rules on card for detailsIf after you scratch off the $25,000Instant Win Scratch Off Ticket and you are not a $25,winner, you will receive a $Bill ($value)as aconsolation prize."The above disclosure was added in order to clearly spell out to the consumer how to redeem aprize in the sweepstakes and that everyone that participates wins at least $2.00.In order to resolve this matter, I have forwarded your Revdex.com Complaint Case to *** ***,General Sales Manager and *** ***, Marketing Coordinator for the promotionI have given them instructions to call you in order to resolve the matterIf for any reason, you are not completely satisfied with the resolution, feel free to contact me at *** or ###-###-#### ext.***.In serving Southwest Virginia for over years, I would like to invite you to our ServiceDepartment in order to experience how we take customer service to a new levelPlease accept our$Owner Rewards Card as an invitation to use towards your next service or parts & accessoriesneed.Sincerely,*** *. ***General ManagerDuncan Ford Lincoln Mazda

I have reviewed the response made by the business in reference to complaint ID ***, and although I was addressed as Mr*** instead of Miss *** by the company, find that this resolution would be satisfactory. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. A company representative made a site visit on June 14, 2016, but they have not yet scheduled a time to complete the work. I will not consider this resolved until the work is completed
Regards,
*** ***

Both [redacted] and [redacted] left a message with the customer the day the complaint was received from the Revdex.com (6/10.) The customer responded to the voice mails on 6/13 and we are establishing a time to meet to provide the customer with a written quote and if acceptable schedule the job.

Review: I purchased a 2012 Jeep Compass from Duncan Ford and Mazda on June 4th in [redacted] We test drove the jeep for at least 20 minutes and everything was fine. We purchased the vehicle and while driving down the interstate on our way home, the jeep started jerking really bad. I called the salesman immediately and advised him of the problem. That evening, the check engine light came on. I contacted the salesman again, and they advised me to bring the jeep back up there and they would check on it. The next day they called me and told me nothing was wrong with it and that the check engine light was no longer on. I went back up to get the jeep and 10 minutes off the lot, the check engine light came back on and it was continuing to jerk. Clearly, the mechanic shut the check engine light off instead of diagnosing the problem. Throughout this process of going back and forth with the manager and salesman, I begged for a refund or a trade and they refused. After I took the jeep back up there again and told them myself that the Cadillac converter was bad I thought, they told me they would replace it for half price. I had to pay $300. After I got the jeep back from them replacing it, the jeep was still jerking. They continued to tell me that the jeep was not jerking every time they drove it and didn't know what I was talking about. I replaced the spark plugs and that helped a little bit. I've had the jeep for 3 months now and the jeep can barely make it up into our neighborhood which is on hills and every time I accelerate it, the engine wines extremely bad. This company has sold me a lemon and did not do the proper inspections before they placed the jeep on the market as well as every time I brought it to them for repairs. I do not feel safe in this vehicle with my 11 month old son. Every time I contact them for someone higher such as the owner or someone other than a salesman or manager, they tell me they have no numbers to give me and that it is a private company.Desired Settlement: At this point I want a refund or a trade of the vehicle.

Business

Response:

To Whom It May Concern,[redacted], General Sales Manager has reached out to the customer in order to work on a proposal to trade the Jeep Compass purchased from this client for another vehicle. In fact, the client is in a pre-owned Chevrolet Traverse to consider.It is still "In Process", once a selection is made and a transaction is consummated I will update the Revdex.com.ORG on this Complaint.Thank you for bringing it to our attention.Sincerely.........[redacted], General Manager of Duncan Ford Lincoln Mazda in [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Duncan Ford falsely advertised winning prize money. I received a flyer in the mail and I apparently was a winner of a $25,000 prize and was told to bring in my flyer and winning ticket. When I got in their show room they tore up my "winning card" and handed me a scratcher and that was how they determined the winner of the $25,000. This was no where in there fine print and thought the entire process was a scam to get more people into their showroom for a sale they're promoting. It's completely false advertising.

Business

Response:

Dear Mr. [redacted],Thank you for visiting our dealership and participating in our President's Day Pre-OwnedPromotion. I want to personally apologize to you if you felt that the flyer that you received was miss-leading.The flyer that you received was reviewed and scrutinized by the Virginia Motor Vehicle DealerBoard prior to the sale start date to insure that it was in compliance with the advertising laws of Commonwealth of Virginia. In the disclosure section of the flyer reads the following:"Having a matching combination qualifies you to play the 525,000 Instant Win Scratch off Ticket contest.$25,000 Instant Win Scratch Off Ticket requires removing (6) of (30) scratch off surfaces to reveal winning symbols to claim cash prize, which could used to purchase a 2015 Ford Fusion SE (Stk.# [redacted];MSRP:$25,635). Odds 1:593,775. See rules on card for details. If after you scratch off the $25,000Instant Win Scratch Off Ticket and you are not a $25,000 winner, you will receive a $2 Bill ($2 value)as aconsolation prize."The above disclosure was added in order to clearly spell out to the consumer how to redeem aprize in the sweepstakes and that everyone that participates wins at least $2.00.In order to resolve this matter, I have forwarded your Revdex.com Complaint Case to [redacted],General Sales Manager and [redacted], Marketing Coordinator for the promotion. I have given them instructions to call you in order to resolve the matter. If for any reason, you are not completely satisfied with the resolution, feel free to contact me at [redacted] or ###-###-#### ext.[redacted].In serving Southwest Virginia for over 50 years, I would like to invite you to our ServiceDepartment in order to experience how we take customer service to a new level. Please accept our$50.00 Owner Rewards Card as an invitation to use towards your next service or parts & accessoriesneed.Sincerely,[redacted]General ManagerDuncan Ford Lincoln Mazda

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and although I was addressed as Mr. [redacted] instead of Miss [redacted] by the company, find that this resolution would be satisfactory. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,