Duncan Property Management, Inc., LLC

Hi,I just received the check hand delivered to my work address.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:
This is ***'s statement to the Revdex.com:
"This mirror was not knocked off by the washThe inner glass came out in the middle of the washThis suggests that something was broken before he entered*** discussed sending him to our shop to see if we could do something for him purely out of customer serviceThe customer refused and was only interested in going to his body shopAt that point *** denied the claim.If the customer is willing to get us an estimate from our shop or let us order one online we can do something for him."
By his own admission the car wash damaged my vehicle! How he ascertained my MBZ MLwas pre damaged is mystifying at best. Equally disturbing, *** insisted I use a repair facility of his choice, not mineLook at the CaInsCode (in the enclosed attachment), and you will see this is against the code and unethical

Unfortunately this is a simple case of the customer turning the wheel and jumping the trackThere is no other way for the car to "get stuck". We had video of her being loaded correctly just like the other cars that day.We offered to pay half of the hubcap repair out out of a pure desire to
go above and beyond, but they declined

I am rejecting this response because: 
   Like all of the other responses, this one too was meaningless and did not address their responsibility for the damage incurred on my MBZ ML350.  All of my statements have been true and accurate and my witness will testify as required to all related matters. For onlookers, be aware of all Quick Quack Car Wash locations; possible vehicle damage, unscrupulous badgering to get your vehicle repaired at their facility, not yours and of course their determination to have you walk away from a problem that is clearly their responsibility.
Follow their response for more meaningless diatribe.

This mirror was not knocked off by the wash. The inner glass
came out in the middle of the wash. This suggests that something was broken
before he entered. [redacted] discussed sending him to our shop to see if we could
do something for him purely out of customer service. The customer refused...

and
was only interested in going to his body shop. At that point [redacted] denied the
claim.If the customer is willing to get us an estimate from our shop
or let us order one online we can do something for him.

[redacted] just spoke with the customer and the customer indicated he would be suing us. He has every right to do so. There is no further action or response required by us at this time.

9/14/17   We would like to address each of the separate issues that the tenant has noted in the complaint submitted on 8/31/17 and received on 9/12/17. The house the tenants rented in 2016 developed a crack in the brick foundation of the garage; this can be seen in the photo below. This crack...

did not extend to the structure of the house. The owner was notified and he immediately contacted his insurance company. We are not sure who told the tenant that the house was unsafe, but we have never received any notification or documentation from the insurance company or contractors that the house was not structurally sound or that it was inhabitable. The tenants made the decision that they would like to move due to the slow progress of the repairs to the home. The tenants moved out of that home on November 30, 2016 and moved in to their current property on December 1, 2016The office was notified about the stove issue on 1/6/17. The lease the tenants signed states on page 4, section 15: “Appliances are provided for the convenience of the tenant. Landlord is not responsible for maintenance and/or replacement.” In response to the tenants’ notification we contacted the owner and he asked that we send a repairman out and check on the problem and decided to replace it. The original stove was a slide in and the owner decided that he wanted to change the stove to a normal drop in. The cabinets needed to be altered to accommodate the change in style. The cabinet work was completed on/around 1/30/17 and the new stove was installed when the work was completed. We have no other work orders in our system regarding the stove not working properly.Our company cuts the grass for the owner at the property. When the lawn maintenance department went out on 8/30/17 they found the outside of the premises to be littered with trash and debris. The tenants lease states on page 4, section 17, subsection 3 and 11 that the tenants are responsible to keep the ground free of any unsightly debris and objects and to dispose the household trash. Section 17, subsection 4 states that the tenants are required to park in the designated parking areas only. The tenants had quite a bit of debris and trash around the exterior of the property and there was a boat parked in the designated parking areas which leaves only the yard for the tenants to park their vehicles. On 8/30/17 and unauthorized pet was discovered on the property. The tenants signed lease and their application state that they have no pets. Their lease states on page 3, section 14 “Tenant shall not keep domestic or other animals on or about the premises without the prior written consent of the landlord.” The tenants initialed this section to acknowledge that they understand the policy and that they have no pets at the time of the lease signing. None of the items mentioned in the letter, sinking floor in bathroom, stove not working, leaking roof, deck coming apart, have not been reported to the office. The tenant states in the complaint that she would send us a letter documenting those problems, but we have not received any letter of the sort as of 9/13/17. The tenant also stated that the Property Manager In Charge laughed at her and hung up. Our PMIC stated that she informed him that we would be hearing from her lawyer and then hung up. Please see the attached pictures of the condition of the exterior of the premises on 8/30/17, the foundation condition at previous residence, the tenants move in inspection form that was turned in when they moved in, and a statement of events from the tenant's neighbor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]              WE WERE NEVER NOTIFIED ABOUT ANY MORE...

PAYMENTS TO BE MADE FOR ALMOST A YEAR.  I CAN AFFORD  THOSE THINGS!  I AM NOT HAPPY WITH THE LACK OF SERVICE THEY HAVE GIVEN US!  MY CHECKING ACCOUNT WILL VERIFY MY CHECKS WERE DATED AND HANDED TO THEM IN A TIMELY MANNER AND BEFORE THE DUE DATE OF THE 5TH OF EACH MONTH.   I HAVE NEVER BEEN LATE WITH RENT AND FEEL LOOKED DOWN AT WE STILL HAVE NOT HEARD BACK ABOUT THE A/C GETTING FIXED ON THE HOUSE AND THE WINDOW UNITS WERE PROVIDED BY DUNCAN'S HVAC TECH [redacted] AIR AND HEATING. I KNOW THEY WILL NEVER FIX THESE PROBLEMS AND ARE GOING TO GIVE MY FAMILY A HARD TIME OR EVEN TRY TO ILLEGALLY EVICT US FOR THIS COMPLAINT.  I HAVE SPOKE WITH AN ATTORNEY AND PROVIDED HIM WITH ALL THE DOCUMENTS WE HAVE COLLECTED  FROM DUNCAN PROPERTY MANAGEMENT.  NOT A HAPPY CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!

The front page of our application states very clearly that the application fee is nonrefundable. It also states that the properties are first qualified, first served. There were multiple applications on the property in question. The owner let me know when she reviewed the applicants that she...

did not want any pets in the home over 20 LBS. This was not knowledge that we had prior to listing the property or prior to the complainant submitting the application. The situation was explained to the tenant that their application is approved, but the owner had decided to go with another applicant since the complainant's pet was larger then she allows in her property. Therefore, the complainant was not qualified for this particular property. It was also explained to the complainant that the application is not property specific and they were advised that they were approved though us for any other properties that we had available that they qualified for. Unfortunately, we are unable to refund a application fee on an application that has already been ran because the funds that were paid by the applicant were used to run the application. Please see the attached information sheet that is on the front of all of our properties.