Duncan Suzuki

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I TALKED TO THE GENERAL MANAGER AND TOLD HIM ABOUT WHAT MY MECHANIC SAID HE FOUND.HE SAID HE WOULD HAVE TO TALK TO HIS BOSS AND HE WOULD GET BACK WITH ME BEFORE THE END OF DAY.HE CALLED ME BACK ABOUT 3HRS LATER AND SAID HIS BOSS SAID THERE WASNT ANYTHING THEY COULD DO.THAT WAS THE LAST TIME I TALKED TO ANYONE AT DUNCAN.THERE WASNT ANY MENTION OF HOW MUCH IT WOULD COST TO FIX.I DONT KNOW WHY THESE PEOPLE ARE TELLING YOU THIS FOR IT ISNT TRUE

Case # [redacted] When the Customer called the Dealership on January 23rd to let us know about the problems his mechanic found with the Chevrolet S-we asked the Customer how much would it be to fix the Truck based on what his Mechanic was saying was wrong with it and the Customer stated that it would be expensive to fix and that he did not want the truck fixed, he demanded for us to pick the truck up and bring him back his money that he paid for it So the statement the Customer made about Duncan not trying to work with him is falseThe customer never states in his complaint about wanting us to help him fix the truck only that he wants his money back As the Customer stated, the Truck was inspected by our Service Department and we have the record of everything we done at the time of inspection The Customer purchased the truck with no warranty We also encourage our Customers to have the vehicles inspected by their own personal mechanics before the purchase We have already been contacted by the State Police in regards to the Customers Complaint and we would like (If Possible) to see the State Police Inspectors written report Sincerely, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I RECEIVED YOUR MESSAGE FROM DUNCAN SUZUKI I STILL BELIEVE I AM ENTITALEDTO MY MONEY BACK.ALL THEY MENTIONED WAS THE RIGHT REAR SPRING SHACKLE.THE BRAKE LINES ON FRONT NEED REPLACING.MY MECHANIC SAYS THE CALIBAR ON THE LEFT FRONT BRAKE WILL HAVE TO BE REPLACED.THIS WAS THE BRAKE THAT WAS LOCKED UPALL OF THESE THINGS HAVE TO BE FIXED BEFORE THE TRUCK CAN PASS INSPECTION.ALSO HE HAS TO INSPECT IT AGAIN.THERE IS A CHANCE HE MAY FIND MORE PROBLEMS.IN ALL HONESTY THE TRUCK IS EAT UP WITH RUST ON THE UNDERSIDE.I HAVENT SEEN IT BEFORE BUT RUST SPOTS ARE COMING THROUGH THE LEFT SIDE OF THE BODY.MY MECHANIC SAYS I WILL ALWAYS HAVE TROUBLE WITH THIS TRUCK.IF WHAT THEY SAY IS TRUE ABOUT TELLING ALL THEIR CUSTOMERS TO GET THEIR MECHANIC TO CHECK A VEHICLE BEFORE BUYING IT THAN WHY DIDNT THEY TELL ME THIS ARE BETTER YET WHY DIDNT THEY OFFER TO PUT IT ON THEIR LIFT AND LET ME LOOK AT IT.I JUST WISH THEY WOULD DO THE RIGHT THING AND BRING MY MONEY TO ME AND COME GET THE TRUCK..I AM REALLY TIRED OF THE WHOLE SITUATION AND IT KEEPS MY WIFE UPSET ALL TIME..I BOUGHT THIS TRUCK ON THE 23RD OF JANUARY AND HAVE NOT BEEN ABLE TO DRIVE IT YET [redacted] ID [redacted]

ID : ***
When the Customer originally spoke with the General Manager about what his Mechanic had found the first question the General Manager asked was "Did your Mechanic say how much it would cost to fix the problems" and at that time the Customers response was "Too Much" the Customer was not interested in Duncan Suzuki fixing his truck, he only demanded that he wanted Duncan Suzuki to pick his truck up and bring him back his money. That is when the General Manager told the Customer that he would talk to his Manager about picking the truck up and bringing him back his money and then call him back. The General Manager called the Customer back and told him that we would not be able to pick the Truck up & give him back his money. If the Customer has already fixed the truck and can mail us a copy of the repair order to: Duncan Suzuki / *** *** *** *** / *** ** *** or fax it to ###-###-#### Duncan Suzuki will reimburse the Customer by check for the right rear spring shackle plus the labor it cost to install it. If the Customer has not fixed the truck and would like Duncan Suzuki to pay for the right rear spring shackle plus the labor it cost, Duncan Suzuki will pay his mechanic over the phone by credit card to fix the Customers truck.
Duncan Suzuki
2nd Response

To whom it may concern:A customer who lodged a complaint with your organization purchased a 2009 Chevrolet Silverado with 97,040 miles from Duncan Suzuki on February 23rd 2016.  Her sales rep was [redacted], a 12-year veteran sales associate.  The customer had a concern about some...

places on both bedsides during the purchase process.  Duncan Suzuki does not currently have a body shop, so once the deal was agreed upon we informed the customer that if they wanted to pay additional cost of $800 to have the bed sides refinished, we would help set up an appointment for the repair, since we get discounts with local body shops.We only did this to help save the customer money on getting the repairs done.  On the customers’ paper work, it clearly states we were “subcontracting the work to paint the bedsides”.  We informed the customers about which body shop was going to fix it, and even went to the body shop with the customer to set up the appointment.  The body shop owner even came outside to make sure the customers’ concern could be fixed.  The customers also stated they knew the owner of the body shop.  The customer then proceeded to set up an appointment with the body shop to have the agreed upon work completed.  Once the work was completed by the body shop on March 15,the customers picked up the truck and we thought everything was fine.  The body shop had fixed the truck, and we saved the customer money on getting the repair done.  The customer knew their $800 was going to the body shop to fix the truck - not to Duncan Suzuki.  We have the bill from the body shop for $800.From March to June we heard no complaints.  The customer then came back to the dealership in June and told the General Manager she was very unhappy about the purchase of the truck, the service that she had received, and that she would never be back to the dealership again for anything because she had multiple problems with the truck since the purchase. She stated she was very unhappy with the paint job on one of the bedsides, the truck needed an oil sending unit that she hadn’t fixed yet, and she had an issue with a tire on the truck.   The General Manger called the body shop who had performed the repair and explained the situation.  The body shop would not re-do the bedside for free because they said it wasn’t part of what they originally agreed to fix.  Even though the body shop wouldn’t repaint the bedside for free, the General Manager personally set another appointment for the customer in July to have the left bedside re-painted, costing the dealership $300 since the body shop refused to re-do it for no charge. The dealership also took care of the oil sending unit which was $287.48 on July 14th and bought the customer a new tire that costs $174, none of which were promised at the time of purchase.  We made the customer aware that this was all a “Gesture of Goodwill,” and that if more problems arose concerning the bedside, or any additional problem with the truck, that we would not be responsible, however we did take care of the current problems the customer was having.The customer came back to the dealership in January 2017 and spoke with the sales manager stating the bedside still wasn’t fixed, and they wanted something done.  The sales manager told them there was nothing else we could do and asked them if they would like to trade the truck.  The customer said they would think about it, and we never heard anything else from the customer.  In closing, Duncan Suzuki feels no obligation to pay the customer $800 for work that was performed on two different occasions; we feel the issue at hand is between the customer and body shop that refinished the bedsides.  Duncan has already paid near $800 for additional work not promised to the customer at the time of sale.  Duncan Suzuki addressed and fixed all the complaints the customer had four months after the initial purchase, now seven months later, and over a year after the original purchase date, we do not feel we should be responsible for anything additional.Duncan Suzuki

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I RECEIVED YOUR MESSAGE FROM DUNCAN SUZUKI I STILL BELIEVE I AM ENTITALEDTO MY MONEY BACK.ALL THEY MENTIONED WAS THE RIGHT REAR SPRING SHACKLE.THE BRAKE LINES ON FRONT NEED REPLACING.MY MECHANIC SAYS THE CALIBAR ON THE LEFT FRONT BRAKE WILL HAVE TO BE REPLACED.THIS WAS THE BRAKE THAT WAS LOCKED UPALL OF THESE THINGS HAVE TO BE FIXED BEFORE THE TRUCK CAN PASS INSPECTION.ALSO HE HAS TO INSPECT IT AGAIN.THERE IS A CHANCE HE MAY FIND MORE PROBLEMS.IN ALL HONESTY THE TRUCK IS EAT UP WITH RUST ON THE UNDERSIDE.I HAVENT SEEN IT BEFORE BUT RUST SPOTS ARE COMING THROUGH THE LEFT SIDE OF THE BODY.MY MECHANIC SAYS I WILL ALWAYS HAVE TROUBLE WITH THIS TRUCK.IF WHAT THEY SAY IS TRUE ABOUT TELLING ALL THEIR CUSTOMERS TO GET THEIR MECHANIC TO CHECK A VEHICLE BEFORE BUYING IT THAN WHY DIDNT THEY TELL ME THIS ARE BETTER YET WHY DIDNT THEY OFFER TO PUT IT ON THEIR LIFT AND LET ME LOOK AT IT.I JUST WISH THEY WOULD DO THE RIGHT THING AND BRING MY MONEY TO ME AND COME GET THE TRUCK..I AM REALLY TIRED OF THE WHOLE SITUATION AND IT KEEPS MY WIFE UPSET ALL TIME..I BOUGHT THIS TRUCK ON THE 23RD OF JANUARY AND HAVE NOT BEEN ABLE TO DRIVE IT YET.              [redacted]   ID[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Case # [redacted]
When the Customer called the Dealership on January 23rd 2015 to let us know about the problems his mechanic found with the 2004 Chevrolet S-10 we asked the Customer how much would it be to fix the Truck based on what his Mechanic was saying was wrong with it and the...

Customer stated that it would be expensive to fix and that he did not want the truck fixed, he demanded for us to pick the truck up and bring him back his money that he paid for it.  So the statement the Customer made about Duncan not trying to work with him is false.. The customer never states in his complaint about wanting us to help him fix the truck only that he wants his money back.  As the Customer stated, the Truck was inspected by our Service Department and we have the record of everything we done at the time of inspection.   The Customer purchased the truck AS-IS with no warranty.  We also encourage our Customers to have the vehicles inspected by their own personal mechanics before the purchase.   We have already been contacted by the State Police in regards to the Customers Complaint and we would like (If Possible) to see the State Police Inspectors written report. 
 
Sincerely,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I TALKED TO THE GENERAL MANAGER AND TOLD HIM ABOUT WHAT MY MECHANIC SAID HE FOUND.HE SAID HE WOULD HAVE TO TALK TO HIS BOSS AND HE WOULD GET BACK WITH ME BEFORE THE END OF DAY.HE CALLED ME BACK ABOUT 3HRS LATER AND SAID HIS BOSS SAID THERE WASNT ANYTHING THEY COULD DO.THAT WAS THE LAST TIME I TALKED TO ANYONE AT DUNCAN.THERE WASNT ANY MENTION OF HOW MUCH IT WOULD COST TO FIX.I DONT KNOW WHY THESE PEOPLE ARE TELLING YOU THIS FOR IT ISNT TRUE...

Review: ON THE 17th OF JANUARY I PURCHASED A 2004 S10 CHEVY PICKUP FROM THIS DEALER.I PAID HIM CASH.ON THE 23rd OF JAN I CARRIED THE VEHICLE TO MY MECHANIC TO CHANGE THE OIL BECAUSE I DIDNT KNOW IF THEY CHANGED IT.MY MECHANIC CALLED ME TO COME TO HIS GARAGE.WHEN I GOT THERE HE SHOWED ME WHAT HE WANTED.THE SHACKLE ON ONE OF THE REAR SPRINGS WAS RUSTED AND READY TO BREAK.THE FRONT BRAKE LINES WERE BADLY WORN AND READY TO BREAK.THE LEFT FRONT BRAKE CALIBER WAS STUCK CAUSING THE BRAKE TO STAY ON ALL TIME.THIS VEHICLE WAS INSPECTED BY 2 DIFFERENT GARAGES IN DECEMBER 2014.ON DEC15thAND THEN AGAIN ON DEC30th BY DUNCAN.WHAT SCARED ME THE MOST WAS I CAME DOWN INT81 AT 60ml PER HR WITH MY DAUGHTER AND WIFE FOLLOWING ME.IT SCARES ME HALF TO DEATH TO THINK ABOUT WHAT COULD HAVE HAPPENED.I DONT KNOW WHY ANYONE WOULD PUT ANYBODYIN THIS POSITION JUST FOR A FEW DOLLARS.I CALLED THE STATE POLICE ON THE 26thOF JAN AND HE CAME AND INSPECTED THE VEHICLE ON THE 28th OF JAN.HE FOUND THE SAME PROBLEMS AS MY MECHANIC DID.HE IS SENDING ME A WRITTEN REPORT OF WHAT HE FOUND.Desired Settlement: I WOULD LIKE A FULL REFUNDOF 10959.34.AND THEY ARE TO COME AND PICK THE TRUCK UP BECAUSE YOU CANNOT DRIVE IT .I FEEL THIS DEALER DONE ME WRONG AND DID NOT TRY AND WORK WITH ME IN ANYWAY AND FOR THAT REASON I CANNOT TRUST HIM ARE HIS COMPANY.

Business

Response:

Case # [redacted]

When the Customer called the Dealership on January 23rd 2015 to let us know about the problems his mechanic found with the 2004 Chevrolet S-10 we asked the Customer how much would it be to fix the Truck based on what his Mechanic was saying was wrong with it and the Customer stated that it would be expensive to fix and that he did not want the truck fixed, he demanded for us to pick the truck up and bring him back his money that he paid for it. So the statement the Customer made about Duncan not trying to work with him is false.. The customer never states in his complaint about wanting us to help him fix the truck only that he wants his money back. As the Customer stated, the Truck was inspected by our Service Department and we have the record of everything we done at the time of inspection. The Customer purchased the truck AS-IS with no warranty. We also encourage our Customers to have the vehicles inspected by their own personal mechanics before the purchase. We have already been contacted by the State Police in regards to the Customers Complaint and we would like (If Possible) to see the State Police Inspectors written report.

Sincerely,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I TALKED TO THE GENERAL MANAGER AND TOLD HIM ABOUT WHAT MY MECHANIC SAID HE FOUND.HE SAID HE WOULD HAVE TO TALK TO HIS BOSS AND HE WOULD GET BACK WITH ME BEFORE THE END OF DAY.HE CALLED ME BACK ABOUT 3HRS LATER AND SAID HIS BOSS SAID THERE WASNT ANYTHING THEY COULD DO.THAT WAS THE LAST TIME I TALKED TO ANYONE AT DUNCAN.THERE WASNT ANY MENTION OF HOW MUCH IT WOULD COST TO FIX.I DONT KNOW WHY THESE PEOPLE ARE TELLING YOU THIS FOR IT ISNT TRUE...

Business

Response:

ID : [redacted]

When the Customer originally spoke with the General Manager about what his Mechanic had found the first question the General Manager asked was "Did your Mechanic say how much it would cost to fix the problems" and at that time the Customers response was "Too Much" the Customer was not interested in Duncan Suzuki fixing his truck, he only demanded that he wanted Duncan Suzuki to pick his truck up and bring him back his money. That is when the General Manager told the Customer that he would talk to his Manager about picking the truck up and bringing him back his money and then call him back. The General Manager called the Customer back and told him that we would not be able to pick the Truck up & give him back his money. If the Customer has already fixed the truck and can mail us a copy of the repair order to: Duncan Suzuki / [redacted] / [redacted] or fax it to ###-###-#### Duncan Suzuki will reimburse the Customer by check for the right rear spring shackle plus the labor it cost to install it. If the Customer has not fixed the truck and would like Duncan Suzuki to pay for the right rear spring shackle plus the labor it cost, Duncan Suzuki will pay his mechanic over the phone by credit card to fix the Customers truck.

Duncan Suzuki

2nd Response

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I RECEIVED YOUR MESSAGE FROM DUNCAN SUZUKI I STILL BELIEVE I AM ENTITALEDTO MY MONEY BACK.ALL THEY MENTIONED WAS THE RIGHT REAR SPRING SHACKLE.THE BRAKE LINES ON FRONT NEED REPLACING.MY MECHANIC SAYS THE CALIBAR ON THE LEFT FRONT BRAKE WILL HAVE TO BE REPLACED.THIS WAS THE BRAKE THAT WAS LOCKED UPALL OF THESE THINGS HAVE TO BE FIXED BEFORE THE TRUCK CAN PASS INSPECTION.ALSO HE HAS TO INSPECT IT AGAIN.THERE IS A CHANCE HE MAY FIND MORE PROBLEMS.IN ALL HONESTY THE TRUCK IS EAT UP WITH RUST ON THE UNDERSIDE.I HAVENT SEEN IT BEFORE BUT RUST SPOTS ARE COMING THROUGH THE LEFT SIDE OF THE BODY.MY MECHANIC SAYS I WILL ALWAYS HAVE TROUBLE WITH THIS TRUCK.IF WHAT THEY SAY IS TRUE ABOUT TELLING ALL THEIR CUSTOMERS TO GET THEIR MECHANIC TO CHECK A VEHICLE BEFORE BUYING IT THAN WHY DIDNT THEY TELL ME THIS ARE BETTER YET WHY DIDNT THEY OFFER TO PUT IT ON THEIR LIFT AND LET ME LOOK AT IT.I JUST WISH THEY WOULD DO THE RIGHT THING AND BRING MY MONEY TO ME AND COME GET THE TRUCK..I AM REALLY TIRED OF THE WHOLE SITUATION AND IT KEEPS MY WIFE UPSET ALL TIME..I BOUGHT THIS TRUCK ON THE 23RD OF JANUARY AND HAVE NOT BEEN ABLE TO DRIVE IT YET. [redacted] ID[redacted]

Review: I Purchashed a the June 12, 2013 at the Pulaski Suzuki 2007 Ford Escape Limited. The asking price was $13,999.00 which they did the figures for the payment and I wanted to purchase the extended warranty within my payment plan. I had paid out of my pocket for a vend check on the vehicle to make sure their was fidings wrong with the car. I was on line and the same vehicle was online for $11,987.00 so, I printed it out and called Duncan. I spoke with my sales rep [redacted] and told him what I found [redacted] said that he would have to check with his manager [redacted] and call me back. [redacted] called me back and said he had spoken with [redacted] and didn't know were I found that information from. So, I printed off and took it to the dealership and showed them. I [redacted] ask what can they do for all the confusion they're putting me through. [redacted] said that he could give me half on the warranty purchase $1,200.00 12month/12,000 miles if I paid the other half. I [redacted] paid the other half included in my car payment. On July 25, 2013 I took my vehicle back because (abs) light and alarm came on with 4WD light flashing. So, the manager over service said it was a wheel tire speed sensor right passenger front side. When I picked up he told me it was a tone ring instead of the sensor and was more than what he quoted me. I paid $110.54 for that service and inquired about getting a higher warranty to cover more than what I purchased when bought the car. [redacted] the service manager and [redacted] said he would check and get back with me. I wanted to know if I could pay the difference for more coverage so, I wouldn't have to keep paying out of pocket since I just purchased. On September 4, 2013 took it back to the dealer because (abs) light and alarm 4WD was flashing again. They checked it again charged me $27.63 and told me the couldn't fix it because they didn't have the tools and I needed to take it to Ford dealership. I [redacted] ask you sold me the car and you can't fix it? Wow! No one there could give me an answer so, Thursday September 6, 2013 I called the Blacksburg Duncan. I spoke with service to schedule my 2007 Ford Escape and told them the issues with Pulaski Ducan and ask if I purchased a warranty could I use at any Duncan dealership? They transferred me to [redacted] in sales I inquired about purchasing more coverage on my warranty that I bought in Pulaski. [redacted] transferred me to a gentleman by the name [redacted], he told me bring all my paperwork over to see what warranty I had so, I could upgrade my service. On September 7, 2013 at 4:30pm I met with Mr. [redacted] at the Blacksburg store and he informed that my paperwork on the purchase and the warranty was wrong. I ask what do you mean? The warranty purchase cost me $1,200.00 dollars and the paper I had is not even FOR SALE. This what the dealer gives the customer and it not for sale. I also told Mr. [redacted] I don't see the price for the warranty anywhere on the paperwork stating I bought any kind of extened coverage. He said that he see that put it on purchase price. At this point was not happy at all, I was boiling. Mr. [redacted] told me we was going to work together to fix it the problem. I told Mr. [redacted] I wonder how many people have they done and taking advantage of. Mr. [redacted] advise to me to call [redacted] at Pulaski and inform him about the paperwork and it needed to be fix. If [redacted] had any question to give a call and let [redacted] know what I had found out with my purchase and he could call [redacted] at the Blacksburg location. I thank God that their are a few honest people in the world and one is Mr. [redacted] that will do right thing. I haven't anything from the dealership or [redacted].Desired Settlement: The company (Pulaski Duncan Suzuki) needs to be aduit to see how many people they have done this to. What can they do for me to correct the problem and make it right or take back their vechicle. They should never STEAL from the public thats given them business to make them grow and be honest company.

Business

Response:

Complaint ID # 9703117 Customers Name : [redacted] Ms. [redacted] purchased a 2007 Ford Escape From Duncan Suzuki June 12th 2013. Before the Purchase Ms. [redacted] was told a price of $13,999 by a Sales Consultant ([redacted]) over the phone. Ms. [redacted] advised Mr. [redacted] that she had seen a price on-line for $11987. [redacted] told Ms. [redacted] to print off the advertised price of $11987 and bring it into the Dealership and Ms. [redacted] did bring in the lower price that she printed off and Duncan Suzuki honored it. In the process of purchasing the vehicle the customer wanted some type of Breakdown Coverage on this Ford Escape... so for an additonal $600 she got 12 month / 12000 mile worth of powertrain coverage. Ms. [redacted] did bring the vehicle into our Service Department on July 25th with a problem with the brakes, the problem was not covered under the Powertrain service agreement. Ms. [redacted] agreed to pay for the repair which was $ 110.54 and asked her Salesperson [redacted] about purchasing a Service Contract with More Coverage. The Salesperson states he told Ms. [redacted] how much extra that would cost. To our knowledge Ms. [redacted] didn't have another problem with her vehicle until September 4th and she brought the vehicle into our Service department again and she was told by our Service Advisor he thought that It needed to go to a Ford Dealership due to a Ford Dealer having the special equipment to diagnose the problem that she was having. Ms. [redacted] then called Duncan Ford In Blacksburg and scheduled to have her vehicle looked at to see what the problem was. Ms. [redacted] then spoke to [redacted] about purchasing additonal Vehicle coverage because of the problem she was having wasnt covered under the Powertrain Agreement. Ms. [redacted] called Duncan Suzuki and spoke to [redacted] on September 7th and told him her paperwork was wrong and that he needed to call Mr. [redacted] at the Ford Location and he'd explain the situation... Mr [redacted] called and spoke to [redacted] on Monday September 9th and told [redacted] that he would prorate and refund the Powertrain Coverage that Ms. [redacted] had paid an additional $600 for to help her purchase a Service Agreement that covered more than just the Powertrain. (Mr. [redacted] takes full responsibility for not calling Ms. [redacted] back, he says Ms. [redacted] told him to call [redacted] and that she would call [redacted] later that following week) Duncan Suzuki received a complaint from the Revdex.com in regards to Ms. [redacted] on September 9th so the original Sales Consultant Mr. [redacted] from Duncan Suzuki called Ms. [redacted] and asked her to come into the Dealership and Ms. [redacted] came to the Dealership on Friday September 13th and spoke with Management regarding her concerns and Mr. [redacted] went to Ms. [redacted]s house to look at the Ford Escape and then Saturday September 14th Mr. [redacted] arranged to have the Ford Escape picked up from Ms. [redacted]s house and brought to Duncan Suzuki to see if we can fix the Service issue Ms. [redacted]s vehicle is having. Today is September 16th & Duncan Suzuki has the Ms. [redacted]s Ford Escape in the their service Department and is currently working to solve Ms. [redacted]s mechanical problem at no charge to her since the powertrain agreement doesn't cover the repair needed. Duncan Suzuki also has offered Ms. [redacted] a credit of $600 (The Extra She Had To Pay For The Powertrain Agreement) towrd the purchase of an Extended Service Contract that gives her more coverage on her Ford Escape. -- Duncan Suzuki

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Picked up refund check.Regards,[redacted]