Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my complaint is specifically that the fence company did NOT complete the job as per their proposal. the fence was incomplete, meaning there were areas with no fence AND there was no top or bottom wire, as specified on the written proposal that I had approved. furthermore, the work that they did do was to a very low, unacceptable standard.I met with the company owners representative (mike) on 9/**. he agreed that the fence job was incomplete and to an unacceptable standard, and he agreed to return to fix it. I allowed 90 days for the fence company to return to fix the issues and it was not resolved. I was then forced to hire another contractor to correct and complete the job that the fence company had already been paid to do.there is no question that the job was incomplete and substandard. I want a refund for the amount I paid the other vendor to come and fix the work the fence company did wrongadditionally, he mentioned another job. he did that one wrong too. so I am withholding that payment because he refused to come and stand behind his work there too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have an email from one of Joshua’s employees, of which [redacted] was cc’d, dated March **, 2015 that clearly shows them requesting repair work on the deer fence at [redacted]. I met [redacted], Joshua's employee, on Tuesday, April [redacted] to go over this job. An estimate was sent to [redacted] on April...
[redacted] which can also be provided.This was our initial contact on this job. On April [redacted], I went over the job with [redacted] where he pointed out what he would like repaired. At no time was it discussed that the entire yard should receive new fence. I suggested some new fence to cover those areas as it would be less expensive than repairing every hole. He pointed out two sides of the yard saying there was no issue with any other fence in the yard. I submitted a proposal, which can be provided, on April [redacted] indicating the supply and install of 300 feet of deer fencing and the exact brand was listed. On June [redacted], I was told this job had approval and was asked to schedule it for the week after July [redacted]. Those emails can be provided. I installed this job according to approved contract on July [redacted]. On July [redacted] approved final payment of the job. On September [redacted], [redacted] contacted me stating he had problems with this install. I immediately and willfully arranged to meet with him. I sent an employee to address his concerns and I can provide an email describing how rude and condescending [redacted] was without specific addressing of concerns regarding the work I was contracted to do. It is my interpretation that [redacted] misled his customer into thinking the entire yard was going to be fenced in. That was not requested or contracted, he received exactly what was proposed. Any miscommunications to his customer by him is his responsibility. He mentions he went to the job a few days after completion, but I can provide emails showing the job was completed in July, appr oved for payment immediately and then in September when he went to review the job with the customer, he disputed the charges. I own a well-established company and have had zero complaints to the Revdex.com. I proposed the work, I did the work and I am now not getting paid for all of the work I have completed, as well as non-payment on another job with zero issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
my complaint is specifically that the fence company did NOT complete the job as per their proposal. the fence was incomplete, meaning there were areas with no fence AND there was no top or bottom wire, as specified on the written proposal that I had approved. furthermore, the work that they did do was to a very low, unacceptable standard.I met with the company owners representative (mike) on 9/**. he agreed that the fence job was incomplete and to an unacceptable standard, and he agreed to return to fix it. I allowed 90 days for the fence company to return to fix the issues and it was not resolved. I was then forced to hire another contractor to correct and complete the job that the fence company had already been paid to do.there is no question that the job was incomplete and substandard. I want a refund for the amount I paid the other vendor to come and fix the work the fence company did wrongadditionally, he mentioned another job. he did that one wrong too. so I am withholding that payment because he refused to come and stand behind his work there too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have an email from one of Joshua’s employees, of which [redacted] was cc’d, dated March **, 2015 that clearly shows them requesting repair work on the deer fence at [redacted]. I met [redacted], Joshua's employee, on Tuesday, April [redacted] to go over this job. An estimate was sent to [redacted] on April...
[redacted] which can also be provided.This was our initial contact on this job. On April [redacted], I went over the job with [redacted] where he pointed out what he would like repaired. At no time was it discussed that the entire yard should receive new fence. I suggested some new fence to cover those areas as it would be less expensive than repairing every hole. He pointed out two sides of the yard saying there was no issue with any other fence in the yard. I submitted a proposal, which can be provided, on April [redacted] indicating the supply and install of 300 feet of deer fencing and the exact brand was listed. On June [redacted], I was told this job had approval and was asked to schedule it for the week after July [redacted]. Those emails can be provided. I installed this job according to approved contract on July [redacted]. On July [redacted] approved final payment of the job. On September [redacted], [redacted] contacted me stating he had problems with this install. I immediately and willfully arranged to meet with him. I sent an employee to address his concerns and I can provide an email describing how rude and condescending [redacted] was without specific addressing of concerns regarding the work I was contracted to do. It is my interpretation that [redacted] misled his customer into thinking the entire yard was going to be fenced in. That was not requested or contracted, he received exactly what was proposed. Any miscommunications to his customer by him is his responsibility. He mentions he went to the job a few days after completion, but I can provide emails showing the job was completed in July, appr oved for payment immediately and then in September when he went to review the job with the customer, he disputed the charges. I own a well-established company and have had zero complaints to the Revdex.com. I proposed the work, I did the work and I am now not getting paid for all of the work I have completed, as well as non-payment on another job with zero issues.