Dundas Print

I recently purchased 4 products from Dundas Print and upon opening the package, the items were created incorrectly. We had communicated both via the Contact form on the website, as well as email and over the phone. Once I noticed the incorrect placement and design on the product, I called the business and was met with hostility and anger over what was made to seem like my mistake. I was not offered any assistance in resolving the matter and was told to accept my own mistake. After a half-hour call where I was unable to express my opinion, I went back through my emails to discover that I did in fact accurately communicate the specificity of the order and was instructed to complete the order through the website, rather than through email.

I submitted my order using their online ordering system, attached the requested design files and called immediately after ordering to discuss the products in further detail. I did my part to ensure that the products would be as advertised and was disappointed to see the final result.

Unfortunately, I did not and have been told I will not receive a refund for their mistake and instead offered a form of a discount if I wanted to reorder correctly. After my first experience ordering with them, I am not confident the second order will be correct and cannot afford to lose more money. I have followed-up through email and have yet to hear a response and will likely not receive any further communication from them.
Product_Or_Service: Custom Etched Glass Beer Stein
Order_Number: XXXXX