Dunn-Benson Ford

On 02/22/16 The service department tried to run a scam on me....I brought my recently purchased vehicle there to have an additional key made, front bumper pads installed and a Navigation Card...the key was made, the pads installed no problem.! They came out and told me the Navigation Card would not work..... [redacted] at the desk said....there's a place called High Tech Audio that can fix it..On 03/10/16 I took the vehicle there along with my husband and the guy there [redacted] told me my 2013 F-150 King Ranch didn't have Navigation...to install the system would be $1400. Come to find out the guy at High Tech Audio is [redacted] son in law!!! We came back to Dunn Benson Ford, and a gentleman in the service department named [redacted] told us that our truck came with Navigation, and wanted to know if anyone had worked on the truck...I said yes, y'all did on 02/22/16 and it had Navigation when I brought it in that day. The only thing it needed was the SD card....at that point the scam was known to me, my husband and [redacted]...He re-installed the Navigation and uploaded the A7....I would like to thank [redacted] for being honest. I will be submitting a claim with Civil Rights in Raleigh, because I feel I was discriminated against...I will never again be doing business with Dunn Benson Ford.

While working with the service department at Dunn-Benson Ford, I felt extreme frustration and anguish. They repeatedly asked if I wanted both of my front tires replaced as opposed to just the one that needed repairing. Adding to my frustration was the lack of professionalism I witnessed in the service department. I called that dealership's service department later that week because I was experiencing a slight jiggle in my steering wheel and I thought it might have been an alignment issue. After giving the employee my information, he/she denied the service department had ever given me a courtesy tire alignment. When I told the employee I was looking at a receipt that said otherwise, he/she changed their answer and used a pathetic excuse to back out of their previous statement. Overall, the customer service and unprofessionalism I was subjected to at Dunn-Benson Ford guarantees that I or any of my family members will never return.

On 02/22/16 The service department tried to run a scam on me....I brought my recently purchased vehicle there to have an additional key made, front bumper pads installed and a Navigation Card...the key was made, the pads installed no problem.! They came out and told me the Navigation Card would not work..... [redacted] at the desk said....there's a place called High Tech Audio that can fix it..On 03/10/16 I took the vehicle there along with my husband and the guy there [redacted] told me my 2013 F-150 King Ranch didn't have Navigation...to install the system would be $1400. Come to find out the guy at High Tech Audio is [redacted] son in law!!! We came back to Dunn Benson Ford, and a gentleman in the service department named [redacted] told us that our truck came with Navigation, and wanted to know if anyone had worked on the truck...I said yes, y'all did on 02/22/16 and it had Navigation when I brought it in that day. The only thing it needed was the SD card....at that point the scam was known to me, my husband and [redacted]...He re-installed the Navigation and uploaded the A7....I would like to thank [redacted] for being honest. I will be submitting a claim with Civil Rights in Raleigh, because I feel I was discriminated against...I will never again be doing business with Dunn Benson Ford.","neg-1

I took my car in a few weeks ago for the 29 points inspection and oil change.They rotated my tires and change oil top off fluids. The same day it was making a roaming noise on left rear when I left. It was the weekend so I took it back the following week.The manger look at it so its find but your tires are no good.I said ok they didn't say that when Iwas there before.So in a few more days the brakes starting acting up. So I call again he said bring it in again so I DID TODAY TUESDAY AUG 19TH.He drove it was gone awhile I WENT OUT TO THE BACK TO SEE WHAT WAS GOING ON.One of his employer said aspring came offthe left tire, I said is it this spring on the ground right behind my car he say yes and walk away.Then [redacted] came to talk to me .She said Iwould not be allow to leave until they fix the car that I think they broke taking tire off .Isaid Imgoing call my mechical so I went out side he said they should put the tires back on.But they didn't. She so she not a little off bill.I ask her if they put the spring would it stop the roaming noise.YES SHE SAID AND BE SAFE. OKso they did it I guess did nt watch .So I paid them 80dollars in cash and said no more roaming noise. she said no u still have roaming noise until u fix rite back tire tub assy.I said u told me the other would fix it.But didn't I would had never agree to it or paid.I took it back to them to make it right instead they took advantage of me because Im a woman or they scan the one they think wont say nothing /but they pick the wrong one today. THAT MONEY I PAID THEM TODAY WAS BILL MONEY AND HALF MY DAUGHTHERS MONEY.Iwould never agree it that wont going fix the problem.Desired SettlementI would like a complete refund so I CAN get the rite side fix to stop roaring.Iwould have never went back if Iknew they wouldn't let me leave not put tires back on.Ino they been open a few months but the are doing wrong. Iwill never return there and Iwill let people no what they did to me.VERY UN HAPPY AND FEEL LIKE THEY GOT ME!Business Response /[redacted]/This situation is being reviewed.Consumer Response /[redacted]/They have refund my money for the complaint I sent to you. So it is settle.

Dunn Benson Ford Sold me vehicle under their "credit repair program" the vehicle I chose had to be certified used and it would lower my interest.I purchased a 2010 Nissan Murano, the price was never disclosed and I had told the sales woman I wanted under $20k, reliable, etc as requirements for a vehicle. The Car was purchased in June of 2013, within 2-3 months I had to have the air filter replaced and a hose replaced because they were both bad, I had continued issues with my brakes, after inspection they had been installed backwards. The tires were almost out of tread, the suspension needed to be replaced and after $2-3,000 of repairs I had to take a hit in my credit (defeating the intent of their program) purchase another vehicle and increase my payment by over $100 because the vehicle they sold me wasn't worth $20k at purchase much less one year later. The vehicle they sold me was not certified used, had they done an honest inspection of the vehicle they would have known that it had previously been in an accident and could not be sold as a certified used vehicle. The entire sale was very high pressure, I was in desperate need for a reliable vehicle that my children could ride in and the dealership used that to pressure me into a sale,. Furthermore they didn't do their due diligence and inspect the vehicle as they should have, [redacted] sold me a new vehicle an told me they couldn't give me what I needed in trade because it had been in two accidents which was shocking to me as I had only been in one accident. I feel this company needs a desperate change in management and an ethical review. They pray on people with bad credit and in need (they emailed me after I applied for a loan through USAA third party lender) and use that to pressure a sale.Desired SettlementI'd like to be reimbursed for the $9,000 negative equity I had to eat in trade for a new vehicle that runs. Business Response /[redacted]/According to our records [redacted] has never purchased a car from Dunn Benson FordConsumer Response /[redacted]/The vehicle was purchased. Under my former name [redacted] A [redacted] I can guarantee only one female with the first name [redacted] has or based a vehicle from Dunn Benson Ford. Feigning ignorance is not becoming in this situation. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)A full synthetic oil change was completed through Firestone auto on Fort Bragg, NC at the recommended 5k miles as Dunn Benson Ford is located in excess of 45 min from our home. Only when there was a sensor issue with the car did we return for the 2nd oil change which was "free" with purchase of the vehicle. KBB and Black Book value of the car was $18,700 in excellent condition not $21,995. The tires were not in "like new" condition and were recommended that they be replaced less than 6-months after purchase. The front passenger brake was installed backwards and had caused a squeaking that took several trips to the dealership and Firestone. A sensor was triggered and had to be taken to the Nissan dealership for repair. All of these concerns were addressed with the service department at Dunn Benson Ford during the complimentary oil change. I was directed to contact the warranty department which I did. They referred me to the Nissan dealership for service/repairs as the vehicle was under the Ford Extended Warranty, but not a Ford vehicle. As such I did exactly as I was directed. The vehicle was "certified used" and under the dealers credit repair program that required the vehicle to be "certified used." The sales woman never informed me the customer that a lender would be more apt to finance a brand new vehicle at a lower interest rate vs a used vehicle. She also failed to inform me that the vehicle had been in a previous automobile accident which further depreciated the value of the vehicle at trade in. You can see where a customer would not want to return to the same dealership if that dealerships business practices are on the unethical or shady side. I am under the impression that federal law requires full disclosure at time of purchase with regard to previous accidents. As such, this was NOT disclosed to me and had Dunn Benson Ford done so I would NOT have purchased the Nissan, it should not have been certified used in order to qualify for the program I was "supposed" to be under and it should not have been an option. This point to me is what Dunn Benson Ford should be focusing on. You sold a vehicle without providing full disclosure to the customer. You classified it as certfied used and you did NOT complete a full inspection, had that been completed you would have noticed the vehicle had been in a collision, the brakes were installed backwards, the hose was frayed an the AC filter needed to be replaced due to mold. Your service department identified that there was a need for new brakes, but did not perform a thorough enough inspection for a second time to identify that the brakes had been installed backwards. Therefore these facts nullify "fair Price" and "help" because either your mechanic(s) are lazy or ill-trained. Final Business Response /[redacted] bought a 2010 Nissan Murano in june of 2013. The NADA value at the time of purchase was 21995.00 and the vehicle was sold to her for 19000.00. The first oil change was done 4 months after purchase and it had been 10000 MILES since purchase. At that time we performed our complimentary free oil change and the tires were all in like new condition. It was recommended at that time for her to service brakes. That was the only time Dunn Benson Ford ever had the opportunity to service the vehicle after the sale.In closing we gave this customer a fair price on this vehicle and would have tried to help her in anyway possible but were never given the chance.

We unknowingly purchased a vehicle that had been severely damaged. The company failed to inform us of the previous vehicle damage.On June 15, 2012 my wife and I traveled to Dunn NC to purchase a luxury fully loaded 2009 Lincoln MKS. VIN 1LHM94R09GXXXXXXX only to later find out the vehicle was not worth the price we purchased the vehicle for. On May 10, 2014 we went to trade the Lincoln in for another vehicle and were informed that the vehicle was not nearly the value of what we paid for the car and that the vehicle was unsafe to be driven. The company was dishonest and disloyal for failure to disclose severe damage to the vehicle. According to the Vehicle Auto Check report on March 31, 2010 the NJ state Agency indicated the Lincoln was involved in a serious accident with front impact with an embankment which left the vehicle severely damaged and the Air bags were deployed which was determined a safety hazard. On February 29, 2012 the South Eastern Region Auto Auction announced the vehicle as having frame damage.Failure to disclosed the information caused my wife and I over $10,000 in negative equity which had to be added on to the balance of our new auto loan. The company we purchased our vehicle from originally offered us $18,000 for the Lincoln until the vehicle report was ran and it was determined that the vehicle had been severely damaged.Desired SettlementWe are asking for a refund of at least 10,000 to compensate for what we are still ordered to pay for the car due to its negative equity.Business Response /[redacted]/Mr [redacted] was given a copy of both the auto check and the carfax before his purchase. He was made aware of the vehicles history before the purchase. The retail value of this vehicle was $29,075 at the time of purchase and Mr [redacted] only paid $24975. He also received $2000 more than his trades actual cash value. We gave him a great deal and disclosed everything required by law and then some.Consumer Response /[redacted]/In response to the message left from Dunn- Benson Ford, We did not receive a Carfax or Auto report. We would have never purchased that vehicle, if we would have received the report and was aware the vehicle had been severely damaged, hit a tree and embankment and also had little value.As for any deals we received; we only received the wrong end of the deal stuck with $10,000 due to the disloyalty of a well-known dealership. We expected more from a top of the line company who is failing to take ownership in the negligence their company has caused my family.We came prepared with financing, we came with a $30,000 check on hand and could have went anywhere and purchased any vehicle within that range. We would not have settled for less we would have purchased the best.Final Business Response /[redacted]/

While working with the service department at Dunn-Benson Ford, I felt extreme frustration and anguish. They repeatedly asked if I wanted both of my front tires replaced as opposed to just the one that needed repairing. Adding to my frustration was the lack of professionalism I witnessed in the service department. I called that dealership's service department later that week because I was experiencing a slight jiggle in my steering wheel and I thought it might have been an alignment issue. After giving the employee my information, he/she denied the service department had ever given me a courtesy tire alignment. When I told the employee I was looking at a receipt that said otherwise, he/she changed their answer and used a pathetic excuse to back out of their previous statement. Overall, the customer service and unprofessionalism I was subjected to at Dunn-Benson Ford guarantees that I or any of my family members will never return.","neg-2