Dunn Rite Moving and Storage

To All Whom This Issue Concerns My response to [redacted] Hardwood Floor ,First of all its not her Floor It was her Daughters Move its her daughters homeWe have done I believe 2if not 3moves for this family and this is our first incidentYes my guys did damage to the floor we have never once tried to get out of this claimHer statement is true and correct we have sent different people over to THE DAUGHTERS HOME to access the damage's 1st person [redacted] which is no longer with our company because he scammed us out of over $9K since last June.and yes I'm very ill yet has nothing to do with this except I couldn't make the assessment day and time we had scheduled due to my [redacted] issuesI by far want any sympathy from anyone much less from my clients !! So at that time [redacted] one of the movers that did the move went over to the DAUGHTERS home and was going to try a quick fix but [redacted] wouldn't even let him try a small part of the floor to see if this would make a difference in the damage'sSo then my new office staff [redacted] which came all the way from [redacted] **to help me get the company back on trackHe went over to the home in question on his time off from work to see what all this claim consisted of after [redacted] wouldn't even let us try the floor product that we purchased [redacted] came back with the same statement as the other two gentlemen that you almost have to be laying on the floor to even see the damage and that the sun has to be shinning in on it as well But needless to say we sent out [redacted] which is a wood working professionalthat scheduled an app.t and then couldn't make the apt time and had to reschedule .This is no fault to DRM [redacted] is wonting DRM to take the very 1st estimate and the only estimate that she has provided which is the original floor guys that initially laid down the floor of $which I'm all most positive is a estimate for a full sanding and a full refinishing of the hardwood floorWhich I refuse to do because we have every legal right to obtain anywhere from 3-estimates during our to days to settle this claim This is in our terms and conditions that [redacted] signed off on for her daughters move Forgive me but the small dents in [redacted] 's daughter floor is not our only or our top priority with in our company at this time Its not like the baby's crib is broken or that they don't have a bed to sleep on or they have no way to provide food or cooking utensils to eat !!!! These are the types of damages that if they did happen to occur that we put first SORRY but we have to prioritize daily what is best and most important to handle daily just like every other company doesSo I myself [redacted] sole propriety ( OWNER) of DRM will come to a conclusion to pay off the claim or fix the claim within in our legal tome zone until then [redacted] ***'s statement about our company in null and voided due to the signing of the terms an conditions she signed off on We are a very up standing reputable company we have not only earned our way to a A+ Rating with the Revdex.com but also 4yrs in a roll [redacted] Before I got sick there was not one bad review via the entire web on DRM which we worked really hard to acquireNot only does it start in the office but it also ends with the last piece of furniture that we move into a clients residenceDuring the time that I myself and my men found out that I'm terminally ill and couldn't sit behind the desk everyday 8-hrsis when our company took a spiral down fallDuring the first year to follow my diagnoses' we have lost 4- of our best men that have been with me since I started DRM But following [redacted] 's deductions out of our company's bank account both my personal and business bank cards were stolen right out of my purse and all 4-of our accounts DRAINED totally DRAINED to the ------minusI felt like I need to explain this situation to all involved in the matter before I make this next Statement [redacted] shouldn't even be the person filing this claim much less calling our office about the issue also having her husband call screaming at my employees threating us with this complaint and a bad review .I [redacted] do not take this matter lightly when my company is threatened in this matter so yes I did back of the claim for about maybe a week or week and half due to the threats But again we had and have full intention on solving this issue just not to [redacted] 's time schedule but to ours as well I want this not to show on our record because we have made attempts to get more estimate's but she does nothing but complain again about a damage that you can barely even seeMy company has been a accredited member of the Revdex.com for I believe 4yrs now and never once have we had any issue until I had to give my company over to someone else that didn't care like I do So this claim is a repercussions from that [redacted] needs to give us our appbutial amount of time to complete this claim or I could have them totally start this hole process over and have the daughter fill out a damage waiver with us since this again is not [redacted] 's homeI legally didnt even have to except the claim and the responsiableity to work on it but , of coarse I did and I would do it again to make sure all our clients needs are taken care of to the up most care and responsibilityBut I'm Sorry To Say This At This Time Is NOT Our Priority Agenda !! Sincerely , [redacted] ( OWNER) DRM

Complaint: [redacted] I am rejecting this response because: I have read [redacted] *** owner of Dunn Rite Moving response to my complaint dated 11-03-She stated, “I continue to search” search for what? She has never asked for the model number, manufacturers name of the ceiling fan that was broken for the information to help in her “search”She has never called to make an appointment to look at the damage of the furniture to estimate the cost of repairI don’t know what she is searching for and when she plans to do anything to answer my complaint At this time, I want a refund amount for all damages of items broken by Dunn Rite Moving and I will find a company to do the repairs [redacted] continues to say she will do something, but never follows through Thanks, [redacted]

Hello [redacted] This is *** the owner I will contact [redacted] personal over the weekend in regards top the issues Thank You [redacted]

We have offered [redacted] a $settlement in paid in a cashiers check and this dispute is now settled

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary Sincerely, [redacted] ***

Response to [redacted] Revdex.com Complaint:It is very upsetting to us that we were unable to satisfy this customerAt Dunn Rite [redacted] we pride ourselves on providing the best service possible and we acknowledge that came up short in this situationThat being said, we tried our very best to satisfy the customer, yet they were inconsolable and inflexibleThey even went so far as to send nasty and insulting text messages to our personal phones as well as act belligerently, profanely insulting our staffThis is after we worked to overcome obstacles and compensate them for the inconvenience our tardiness caused themThe fact in this case is this: we gave an estimate for an entire move that included crew and trucks that would take approximately hours at $170/hourThe day of the move, one of our drivers took ill and was unable to workTherefore we had three man crew and truck at $130/hour, which did arrive late due to the shuffling needed to crew the moveWe loaded the truck as full as possible and delivered it to the location with the assurance that we would complete the job the following morningWe did arrive the following day, albeit an hour late, and were confronted by the customer and told to go awayOur commitment was to complete the job that day at no additional cost, due to the delay, but the customer was so upset and would not accept any offer from us to satisfy themTherefore, we departed as requested.Regarding the payment, the customer was only charged for the 3-person crew and truck and was asked about paymentThey willingly offered payment and did not post-date the check or ask for a hold on the check, so it was deposited per business practiceNo payment was “demanded” and our attempts at reconciling their dissatisfaction were rebuffedWe apologized profusely and made an attempt in good faith to satisfy this customerDue to our delay, they refused any consolation, insulted our staff, and now are demanding 50% refund for work completed over a month agoWe are willing to offer $back to the customer for the issues, but no matter the amount they will not be satiatedTell us why here