Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not sure where I need to start so I'll proceed belowThe tires mentioned had zero to do with the dealership other than Fiehrer Motors were the ones to install themThat was a complaint I had with GM in general for advertisementSee as a logical person, I can determine that it boils down to a he said/she said argumentSo let me provide something worth notingWhen the truck was finished, I did look at the tires that were replacedI walked around as a glanceAs you can look up at your leisure, 07/07/it stormed fairly severelyTherefore I got out as soon as possiblePersonally you wouldn't think a dealership would scratch the wheelAfter the weather yielded on 07/08/i noticed, but what can you do on a saturday? On 07/10/i took it in, and Kelly the service manager stated their machines couldn't have done itHe suggested going to a wheel repair placeI went to a wheel doctor where I spoke with I believe Gene and like I said in the initial complaint; the wheel is cnc finished and cannot be redoneI'm a business and kinesiology major, my knowledge on wheels is minor, so I ask him what his thoughts wereGiving him zero bias other than I had new tires installedHe said "it looks like monkeys did it." +513- [redacted] The number provided is the [redacted] phone number for cincinattiNone of us are wheel specialist, so ill provide numbers for those that areJustin C***, manager at [redacted] *** west chester stated"There is a 99% chance they jacked it up, on the balancer and the tire barAnd honestly could have dropped the wheel on its face." His number is +513- [redacted] David B [redacted] "Pure carelessness, they were just throwing stuff aroundYou would have to be incredibly negligent to do thisGood chance they dropped the wheel on its face"+937- [redacted] So there are three wheel and tire profesaionals and their numbers dor documentation.Furthermore, if you look at the pictures included you notice there isnt any damage on the actual rim of the wheel, its all insideOdd place for wheel damageKelly the service manager like prebiously stated said the machines couldn't have done itThe truck was probably hitWhich might be believable other than there is zero damage to any other section of the vehicle including the tire, not even a scuffThen they attempted to say that due to the all terrain tires, I could have scuffed them duing my off road adventuresTo debunk that, the most its been off road is parking in cades cove tennesseeIt has black topThe next thing they attempted to say was maybe near where I campI don't own a tint, or a camperSo thats falseMy personal favorite, was the "fspot"There was a mud hole in my front yard, where I kept my fThat spot was filled last summer and now just has gravel and grass*last image uploaded*So in essence, Fiehrer motors has given possible causesBut I have debunked all, and provided the phone numbers of wheel and tire expert'sI wouldn't hesitate to get written statements as wellEven go to a few more facilities to get opinionsIf I scratch my $47,truck, i'm mad at myselfWhen someone else does it, and they do not take care of their mistakes I get irritatedI hope I have provided adequate information, and that we utilize all areas of documentation and photo evidence as to why I reject and would like my wheel fixed right or replaced with an oem wheelRegards, [redacted]
August 2, Cincinnati Revdex.com (Cincinnati, OH) E4th Street, Suite Cincinnati, OH RE: ID of [redacted] Dear [redacted] : Mr [redacted] had new tires replaced at the direction of General Motors on July 7th, The vehicle in question was a GMC Sierra, VIN # [redacted] [redacted] and the truck had 12,miles at the time of service The tires were replaced as goodwill, because Mr [redacted] was dissatisfied with the description of the treadAfter completion of service, we witnessed Mr [redacted] inspecting all four tires in our enclosed service delivery bay before leaving The following Monday, Mr [redacted] returned stating we had damaged his wheels The damage in question is not consistent or possibly capable of the type of evidenced damageWe are offering no resolution for this situation Respectfully, Tom F [redacted] Fiehrer Buick GMC
RE: ID [redacted] Dear [redacted] It seems there was some offense taken to the “monkey” comment, obviously there are no monkeys thereAlthough one of the managers did run over a cone when I look my mustang in for a trade evaluation, but that is a different storyLike a friend at [redacted] said after telling them what happened “we have said the same thing to customers after we scratched a wheel” it really isn’t hard to doSpeaking from experience working at [redacted] *** just because they pass a certification test, doesn’t mean there will never be a screw up We all get our license, yet we sometimes get ticketsMy response to what MrF [redacted] said is simpleThe tire bar is used to remove/put the tire onThere is damage from that, zero doubtThe gouges In the center of the wheel is what is the issueWhat can be seen in the sunlight from far awayWe can throw theories back and forth, but the evidence suggest that the wheel was not curbed, the truck was not hit, and the wheel has serious damage in a circular patternObviously the dealership will decline their doingI’ve never seen a place own up, especially after the factYet I am sticking to my guns, there is more than enough evidence to support the damage on the wheel was the result of something happening when the tire was off and wheel off the truck on 07/07/Weather that be them changing the wheel with another truck, someone that was at work that didn’t want to do the jobThere is zero evidence to suggest that the way I drive, or driving in any sense could cause issues on the face like this and not the tire I will completely drop this because I have wheel care for the truck, if he can provide a place which can do CNC alloy wheel repair and make it look oemEvery place I have contacted cannotAll I want, is to have my truck look new as long as I own itI had my Mustang 3yrs and it had a single rock chip I couldn’t avoidZero damage other than that [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not sure where I need to start so I'll proceed belowThe tires mentioned had zero to do with the dealership other than Fiehrer Motors were the ones to install themThat was a complaint I had with GM in general for advertisementSee as a logical person, I can determine that it boils down to a he said/she said argumentSo let me provide something worth notingWhen the truck was finished, I did look at the tires that were replacedI walked around as a glanceAs you can look up at your leisure, 07/07/it stormed fairly severelyTherefore I got out as soon as possiblePersonally you wouldn't think a dealership would scratch the wheelAfter the weather yielded on 07/08/i noticed, but what can you do on a saturday? On 07/10/i took it in, and Kelly the service manager stated their machines couldn't have done itHe suggested going to a wheel repair placeI went to a wheel doctor where I spoke with I believe Gene and like I said in the initial complaint; the wheel is cnc finished and cannot be redoneI'm a business and kinesiology major, my knowledge on wheels is minor, so I ask him what his thoughts wereGiving him zero bias other than I had new tires installedHe said "it looks like monkeys did it." +513-***The number provided is the *** *** phone number for cincinattiNone of us are wheel specialist, so ill provide numbers for those that areJustin C***, manager at *** *** west chester stated"There is a 99% chance they jacked it up, on the balancer and the tire barAnd honestly could have dropped the wheel on its face." His number is +513-*** David B*** "Pure carelessness, they were just throwing stuff aroundYou would have to be incredibly negligent to do thisGood chance they dropped the wheel on its face"+937-*** So there are three wheel and tire profesaionals and their numbers dor documentation.Furthermore, if you look at the pictures included you notice there isnt any damage on the actual rim of the wheel, its all insideOdd place for wheel damageKelly the service manager like prebiously stated said the machines couldn't have done itThe truck was probably hitWhich might be believable other than there is zero damage to any other section of the vehicle including the tire, not even a scuffThen they attempted to say that due to the all terrain tires, I could have scuffed them duing my off road adventuresTo debunk that, the most its been off road is parking in cades cove tennesseeIt has black topThe next thing they attempted to say was maybe near where I campI don't own a tint, or a camperSo thats falseMy personal favorite, was the "fspot"There was a mud hole in my front yard, where I kept my fThat spot was filled last summer and now just has gravel and grass*last image uploaded*So in essence, Fiehrer motors has given possible causesBut I have debunked all, and provided the phone numbers of wheel and tire expert'sI wouldn't hesitate to get written statements as wellEven go to a few more facilities to get opinionsIf I scratch my $47,truck, i'm mad at myselfWhen someone else does it, and they do not take care of their mistakes I get irritatedI hope I have provided adequate information, and that we utilize all areas of documentation and photo evidence as to why I reject and would like my wheel fixed right or replaced with an oem wheel. Regards,*** ***
RE: ID *** Dear *** *** It seems there was some offense taken to the “monkey” comment, obviously there are no monkeys thereAlthough one of the managers did run over a cone when I look my mustang in for a trade evaluation, but that is a different storyLike a friend at *** *** said after telling them what happened “we have said the same thing to customers after we scratched a wheel” it really isn’t hard to doSpeaking from experience working at *** *** just because they pass a certification test, doesn’t mean there will never be a screw up. We all get our license, yet we sometimes get ticketsMy response to what MrF* said is simpleThe tire bar is used to remove/put the tire onThere is damage from that, zero doubtThe gouges In the center of the wheel is what is the issueWhat can be seen in the sunlight from far awayWe can throw theories back and forth, but the evidence suggest that the wheel was not curbed, the truck was not hit, and the wheel has serious damage in a circular patternObviously the dealership will decline their doingI’ve never seen a place own up, especially after the factYet I am sticking to my guns, there is more than enough evidence to support the damage on the wheel was the result of something happening when the tire was off and wheel off the truck on 07/07/Weather that be them changing the wheel with another truck, someone that was at work that didn’t want to do the jobThere is zero evidence to suggest that the way I drive, or driving in any sense could cause issues on the face like this and not the tire I will completely drop this because I have wheel care for the truck, if he can provide a place which can do CNC alloy wheel repair and make it look oemEvery place I have contacted cannotAll I want, is to have my truck look new as long as I own itI had my Mustang 3yrs and it had a single rock chip I couldn’t avoidZero damage other than that *** ***
August 2, Cincinnati Revdex.com (Cincinnati, OH) E4th Street, Suite Cincinnati, OH RE: ID of *** Dear *** ***: Mr*** had new tires replaced at the direction of General Motors on July 7th, 2017. The vehicle in question was a
GMC Sierra, VIN # ***. *** *** and the truck had 12,miles at the time of service. The tires were replaced as goodwill, because Mr*** was dissatisfied with the description of the treadAfter completion of service, we witnessed Mr*** inspecting all four tires in our enclosed service delivery bay before leaving. The following Monday, Mr*** returned stating we had damaged his wheels. The damage in question is not consistent or possibly capable of the type of evidenced damageWe are offering no resolution for this situation Respectfully, Tom F*Fiehrer Buick GMC
For the purpose of brevity and respect, I am only going to address a couple of itemsThe damage on Mr*** wheel should have been easily noticed from inside our well-lit service delivery garage Secondly, the extent of damage in question is virtually impossible from our equipment. Mr*** consulted with three wheel and tire professionals Their possible theories of the damage were:Looks like monkeys did it. 99% chance they jacked it up, on the balancer and the tire bar.Honestly could have dropped the wheel on its face.Pure carelessness, they were just throwing stuff around.We too are wheel and tire professionals Any technician that performs wheel and tire services all must pass General Motors certification testing In addition, on-site training is provided by Hunter Engineering beginning with concept theory and discussion and finish up with hantraining All training material is kept up-to-date through a rigorous curriculum review process.My rebuttal to the above-mentioned theories are this:We don’t employee monkeys.A tire bar is not used on the balancer.We couldn’t have dropped the wheel without a tire on it It is clamped in the tire changer before and after changing the tire The face would not touch the ground as it would be protected by the tire.We do not just throw “stuff” around.Lastly, a CNC Machine finished wheel can be repaired We have had repair specialists do this for us in the past including my personal wheel on a Trans Am that I personally damaged.I am sorry the wheel is damaged, but the extent and type of damage are unfounded to have happened in our care.Respectfully, Tom F*
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not sure where I need to start so I'll proceed belowThe tires mentioned had zero to do with the dealership other than Fiehrer Motors were the ones to install themThat was a complaint I had with GM in general for advertisementSee as a logical person, I can determine that it boils down to a he said/she said argumentSo let me provide something worth notingWhen the truck was finished, I did look at the tires that were replacedI walked around as a glanceAs you can look up at your leisure, 07/07/it stormed fairly severelyTherefore I got out as soon as possiblePersonally you wouldn't think a dealership would scratch the wheelAfter the weather yielded on 07/08/i noticed, but what can you do on a saturday? On 07/10/i took it in, and Kelly the service manager stated their machines couldn't have done itHe suggested going to a wheel repair placeI went to a wheel doctor where I spoke with I believe Gene and like I said in the initial complaint; the wheel is cnc finished and cannot be redoneI'm a business and kinesiology major, my knowledge on wheels is minor, so I ask him what his thoughts wereGiving him zero bias other than I had new tires installedHe said "it looks like monkeys did it." +513- [redacted] The number provided is the [redacted] phone number for cincinattiNone of us are wheel specialist, so ill provide numbers for those that areJustin C***, manager at [redacted] *** west chester stated"There is a 99% chance they jacked it up, on the balancer and the tire barAnd honestly could have dropped the wheel on its face." His number is +513- [redacted] David B [redacted] "Pure carelessness, they were just throwing stuff aroundYou would have to be incredibly negligent to do thisGood chance they dropped the wheel on its face"+937- [redacted] So there are three wheel and tire profesaionals and their numbers dor documentation.Furthermore, if you look at the pictures included you notice there isnt any damage on the actual rim of the wheel, its all insideOdd place for wheel damageKelly the service manager like prebiously stated said the machines couldn't have done itThe truck was probably hitWhich might be believable other than there is zero damage to any other section of the vehicle including the tire, not even a scuffThen they attempted to say that due to the all terrain tires, I could have scuffed them duing my off road adventuresTo debunk that, the most its been off road is parking in cades cove tennesseeIt has black topThe next thing they attempted to say was maybe near where I campI don't own a tint, or a camperSo thats falseMy personal favorite, was the "fspot"There was a mud hole in my front yard, where I kept my fThat spot was filled last summer and now just has gravel and grass*last image uploaded*So in essence, Fiehrer motors has given possible causesBut I have debunked all, and provided the phone numbers of wheel and tire expert'sI wouldn't hesitate to get written statements as wellEven go to a few more facilities to get opinionsIf I scratch my $47,truck, i'm mad at myselfWhen someone else does it, and they do not take care of their mistakes I get irritatedI hope I have provided adequate information, and that we utilize all areas of documentation and photo evidence as to why I reject and would like my wheel fixed right or replaced with an oem wheelRegards, [redacted]
August 2, Cincinnati Revdex.com (Cincinnati, OH) E4th Street, Suite Cincinnati, OH RE: ID of [redacted] Dear [redacted] : Mr [redacted] had new tires replaced at the direction of General Motors on July 7th, The vehicle in question was a GMC Sierra, VIN # [redacted] [redacted] and the truck had 12,miles at the time of service The tires were replaced as goodwill, because Mr [redacted] was dissatisfied with the description of the treadAfter completion of service, we witnessed Mr [redacted] inspecting all four tires in our enclosed service delivery bay before leaving The following Monday, Mr [redacted] returned stating we had damaged his wheels The damage in question is not consistent or possibly capable of the type of evidenced damageWe are offering no resolution for this situation Respectfully, Tom F [redacted] Fiehrer Buick GMC
RE: ID [redacted] Dear [redacted] It seems there was some offense taken to the “monkey” comment, obviously there are no monkeys thereAlthough one of the managers did run over a cone when I look my mustang in for a trade evaluation, but that is a different storyLike a friend at [redacted] said after telling them what happened “we have said the same thing to customers after we scratched a wheel” it really isn’t hard to doSpeaking from experience working at [redacted] *** just because they pass a certification test, doesn’t mean there will never be a screw up We all get our license, yet we sometimes get ticketsMy response to what MrF [redacted] said is simpleThe tire bar is used to remove/put the tire onThere is damage from that, zero doubtThe gouges In the center of the wheel is what is the issueWhat can be seen in the sunlight from far awayWe can throw theories back and forth, but the evidence suggest that the wheel was not curbed, the truck was not hit, and the wheel has serious damage in a circular patternObviously the dealership will decline their doingI’ve never seen a place own up, especially after the factYet I am sticking to my guns, there is more than enough evidence to support the damage on the wheel was the result of something happening when the tire was off and wheel off the truck on 07/07/Weather that be them changing the wheel with another truck, someone that was at work that didn’t want to do the jobThere is zero evidence to suggest that the way I drive, or driving in any sense could cause issues on the face like this and not the tire I will completely drop this because I have wheel care for the truck, if he can provide a place which can do CNC alloy wheel repair and make it look oemEvery place I have contacted cannotAll I want, is to have my truck look new as long as I own itI had my Mustang 3yrs and it had a single rock chip I couldn’t avoidZero damage other than that [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not sure where I need to start so I'll proceed belowThe tires mentioned had zero to do with the dealership other than Fiehrer Motors were the ones to install themThat was a complaint I had with GM in general for advertisementSee as a logical person, I can determine that it boils down to a he said/she said argumentSo let me provide something worth notingWhen the truck was finished, I did look at the tires that were replacedI walked around as a glanceAs you can look up at your leisure, 07/07/it stormed fairly severelyTherefore I got out as soon as possiblePersonally you wouldn't think a dealership would scratch the wheelAfter the weather yielded on 07/08/i noticed, but what can you do on a saturday? On 07/10/i took it in, and Kelly the service manager stated their machines couldn't have done itHe suggested going to a wheel repair placeI went to a wheel doctor where I spoke with I believe Gene and like I said in the initial complaint; the wheel is cnc finished and cannot be redoneI'm a business and kinesiology major, my knowledge on wheels is minor, so I ask him what his thoughts wereGiving him zero bias other than I had new tires installedHe said "it looks like monkeys did it." +513-***The number provided is the *** *** phone number for cincinattiNone of us are wheel specialist, so ill provide numbers for those that areJustin C***, manager at *** *** west chester stated"There is a 99% chance they jacked it up, on the balancer and the tire barAnd honestly could have dropped the wheel on its face." His number is +513-*** David B*** "Pure carelessness, they were just throwing stuff aroundYou would have to be incredibly negligent to do thisGood chance they dropped the wheel on its face"+937-*** So there are three wheel and tire profesaionals and their numbers dor documentation.Furthermore, if you look at the pictures included you notice there isnt any damage on the actual rim of the wheel, its all insideOdd place for wheel damageKelly the service manager like prebiously stated said the machines couldn't have done itThe truck was probably hitWhich might be believable other than there is zero damage to any other section of the vehicle including the tire, not even a scuffThen they attempted to say that due to the all terrain tires, I could have scuffed them duing my off road adventuresTo debunk that, the most its been off road is parking in cades cove tennesseeIt has black topThe next thing they attempted to say was maybe near where I campI don't own a tint, or a camperSo thats falseMy personal favorite, was the "fspot"There was a mud hole in my front yard, where I kept my fThat spot was filled last summer and now just has gravel and grass*last image uploaded*So in essence, Fiehrer motors has given possible causesBut I have debunked all, and provided the phone numbers of wheel and tire expert'sI wouldn't hesitate to get written statements as wellEven go to a few more facilities to get opinionsIf I scratch my $47,truck, i'm mad at myselfWhen someone else does it, and they do not take care of their mistakes I get irritatedI hope I have provided adequate information, and that we utilize all areas of documentation and photo evidence as to why I reject and would like my wheel fixed right or replaced with an oem wheel. Regards,*** ***
RE: ID *** Dear *** *** It seems there was some offense taken to the “monkey” comment, obviously there are no monkeys thereAlthough one of the managers did run over a cone when I look my mustang in for a trade evaluation, but that is a different storyLike a friend at *** *** said after telling them what happened “we have said the same thing to customers after we scratched a wheel” it really isn’t hard to doSpeaking from experience working at *** *** just because they pass a certification test, doesn’t mean there will never be a screw up. We all get our license, yet we sometimes get ticketsMy response to what MrF
* said is simpleThe tire bar is used to remove/put the tire onThere is damage from that, zero doubtThe gouges In the center of the wheel is what is the issueWhat can be seen in the sunlight from far awayWe can throw theories back and forth, but the evidence suggest that the wheel was not curbed, the truck was not hit, and the wheel has serious damage in a circular patternObviously the dealership will decline their doingI’ve never seen a place own up, especially after the factYet I am sticking to my guns, there is more than enough evidence to support the damage on the wheel was the result of something happening when the tire was off and wheel off the truck on 07/07/Weather that be them changing the wheel with another truck, someone that was at work that didn’t want to do the jobThere is zero evidence to suggest that the way I drive, or driving in any sense could cause issues on the face like this and not the tire I will completely drop this because I have wheel care for the truck, if he can provide a place which can do CNC alloy wheel repair and make it look oemEvery place I have contacted cannotAll I want, is to have my truck look new as long as I own itI had my Mustang 3yrs and it had a single rock chip I couldn’t avoidZero damage other than that *** ***
August 2, Cincinnati Revdex.com (Cincinnati, OH) E4th Street, Suite Cincinnati, OH RE: ID of *** Dear *** ***: Mr*** had new tires replaced at the direction of General Motors on July 7th, 2017. The vehicle in question was a
*Fiehrer Buick GMC
GMC Sierra, VIN # ***. *** *** and the truck had 12,miles at the time of service. The tires were replaced as goodwill, because Mr*** was dissatisfied with the description of the treadAfter completion of service, we witnessed Mr*** inspecting all four tires in our enclosed service delivery bay before leaving. The following Monday, Mr*** returned stating we had damaged his wheels. The damage in question is not consistent or possibly capable of the type of evidenced damageWe are offering no resolution for this situation Respectfully, Tom F
For the purpose of brevity and respect, I am only going to address a couple of itemsThe damage on Mr*** wheel should have been easily noticed from inside our well-lit service delivery garage Secondly, the extent of damage in question is virtually impossible from our equipment. Mr*** consulted with three wheel and tire professionals Their possible theories of the damage were:Looks like monkeys did it. 99% chance they jacked it up, on the balancer and the tire bar.Honestly could have dropped the wheel on its face.Pure carelessness, they were just throwing stuff around.We too are wheel and tire professionals Any technician that performs wheel and tire services all must pass General Motors certification testing In addition, on-site training is provided by Hunter Engineering beginning with concept theory and discussion and finish up with hantraining All training material is kept up-to-date through a rigorous curriculum review process.My rebuttal to the above-mentioned theories are this:We don’t employee monkeys.A tire bar is not used on the balancer.We couldn’t have dropped the wheel without a tire on it It is clamped in the tire changer before and after changing the tire The face would not touch the ground as it would be protected by the tire.We do not just throw “stuff” around.Lastly, a CNC Machine finished wheel can be repaired We have had repair specialists do this for us in the past including my personal wheel on a Trans Am that I personally damaged.I am sorry the wheel is damaged, but the extent and type of damage are unfounded to have happened in our care.Respectfully, Tom F
*