Dunn's Body Shop

I would not recommend to anyone considering this place!

I made an appointment 2 weeks in advance for my car's body work, they called me the same day that they weren't sure if they can handle my car. After a 5 minute phone discussion the service manager called "[redacted]" said, OK we can do it, we will squeeze it in. 3 days prior to the scheduled day I called in to confirm the date/time but to my surprise the receptionist lady, who handles the booking/scheduling said my car is not even on the board.

I stopped by in person within 5 minutes. The lady immediately told me that [redacted] left me a voicemail advising they will not do my car. I corrected her that he didn't leave a voicemail, instead I talked to [redacted] and he said he will take my car. I wanted to talk to [redacted] but he was on the phone. I asked if the parts have been ordered and she replied, no they have not because they only order the parts one week before the work is due to begin.

I saw my insurance adjuster so I quickly went to talk to him about a few details. After 2 minutes chat I come out from his office to see that [redacted], the service manager shut his door and the receptionist lady advised me that the gentleman next to her is the owner and he [redacted] talk to me. She starts out explaining that my car is delayed on the service because three technician quit yesterday. So I stop her and ask why she is saying it is delayed, when just 5 minutes ago she said she didn't even had my car scheduled. She starts to shake her head and gets angry and started to cut me off while I was still speaking. The owner had to stop her so I could.

Then the owner said, some parts may have been ordered, but now he says because the technicians quit it may be 3 months delay before he can service my car because of those people who are in front of me.
1) How does 3 days prior to the agreed scheduled time translate to 3 months when the guy who was in front of me and just walked in received an appointment for August, knowing they were down 3 people.
2) If the car parts were ordered they clearly knew about my car's scheduled day
3) If the car parts were not ordered they clearly did not have any intention to call me and let me know that they are cancelling the work order
4) If there was an honest mistake they could have simply admit and make it right by putting me into the schedule and agreeing on a few days delay, due to their employees quitting - clearly this did not happen and they have made the decision to keep lying.

Conclusion: neither the owner, the service manager nor the scheduler/receptionist have a backbone. Do not expect anything good if you decide to leave your car with them.

I would not recommend to anyone considering this place!
I made an appointment 2 weeks in advance for my car's body work, they called me the same day that they weren't sure if they can handle my car. After a 5 minute phone discussion the service manager called "[redacted]" said, OK we can do it, we will squeeze it in. 3 days prior to the scheduled day I called in to confirm the date/time but to my surprise the receptionist lady, who handles the booking/scheduling said my car is not even on the board.
I stopped by in person within 5 minutes. The lady immediately told me that [redacted] left me a voicemail advising they will not do my car. I corrected her that he didn't leave a voicemail, instead I talked to [redacted] and he said he will take my car. I wanted to talk to [redacted] but he was on the phone. I asked if the parts have been ordered and she replied, no they have not because they only order the parts one week before the work is due to begin.
I saw my insurance adjuster so I quickly went to talk to him about a few details. After 2 minutes chat I come out from his office to see that [redacted], the service manager shut his door and the receptionist lady advised me that the gentleman next to her is the owner and he [redacted] talk to me. She starts out explaining that my car is delayed on the service because three technician quit yesterday. So I stop her and ask why she is saying it is delayed, when just 5 minutes ago she said she didn't even had my car scheduled. She starts to shake her head and gets angry and started to cut me off while I was still speaking. The owner had to stop her so I could.
Then the owner said, some parts may have been ordered, but now he says because the technicians quit it may be 3 months delay before he can service my car because of those people who are in front of me.
1) How does 3 days prior to the agreed scheduled time translate to 3 months when the guy who was in front of me and just walked in received an appointment for August, knowing they were down 3 people.
2) If the car parts were ordered they clearly knew about my car's scheduled day
3) If the car parts were not ordered they clearly did not have any intention to call me and let me know that they are cancelling the work order
4) If there was an honest mistake they could have simply admit and make it right by putting me into the schedule and agreeing on a few days delay, due to their employees quitting - clearly this did not happen and they have made the decision to keep lying.
Conclusion: neither the owner, the service manager nor the scheduler/receptionist have a backbone. Do not expect anything good if you decide to leave your car with them.","neg-1