Dunshaw Hearing Aid Center

Review: I bought a hearing aid in this center on April 10/2013. I returned it in accordance with the policies of the Center on May *. It's exactly two months and one week and I have not had my money back. And even worse, I moved to Brazil and the [redacted] knew that. Every call I made (three times) trying to contact the doctor was from Brazil (international call) and every time 1. I left a message with her assistance 2. I left my email And she doesn't want to pick up the phone or send me a email with an explanation about the refund.Desired Settlement: I want my money back, I followed their policy when I purchased and return the product. They must also follow their own policies and respect the time of refund that was said (2 weeks) after the return was made.

Business

Response:

[redacted] has received her refund. It was explained to her on the date of return and several occasions after that, the refund will be issued in 6 to 8 weeks (from the date of return). We spoke to her husband on 7/*/2013 and it was explained to him also that the Business Manager [redacted] had just passed away and he was the one who handled these situations so their patience would be greatly appreciated. The credit was issued on 7/**/2013 and an email was sent to her stating that we had done so.