Duntara Moving & Storage/Import, Export

My family and I recently moved with American Moving and Storage Services from New York to FloridaI wanted to take a moment to compliment the office staff and driver for their professionalismThe driver arrived and packed my hluse with care and loaded my furniture like an expertI would recommend this company to anyone interested in movingThey were fantastic

My move over July 26-was one of the better moves I had experienced This move required deliveries in St Simons Island GA and Naples FLBoth stops were smooth, well handled and on timeEverything was packaged and labeled very well, nothing broken or lost at either location Staff including placing of the order and tracking of deliveries was very good and timely The delivery crews were exceptional They knew what they we doing packaging, loading and unlodingNo wasted time or effort and very helpfull moving and setting up Job well done, thank you

Why isn't there an option for no stars?? If you want a company who will constantly lie to you - and offer promises then this is the company for you I have moved cross country three times - this was the first time I used American Moving - and it has been the worst experience ever Our sales rep [redacted] called us once a day to book the company for our move to AZ from Boston They picked up our stuff on 6/and since then we have barely been able to get in touch with him for any updates Here were [redacted] promises: #the move would take 5-days "based on his vast experience in the business" - (the DOT window of days was a precaution in case something happened on the road) #Once the movers packed the truck we would know the driver's route/itinerary(for the first days we couldn't even get in touch with [redacted] or the driver for any updates) #On July - as we were still trying to figure out where enroute our truck [redacted] said the truck was in FL and computer on the truck had been stolen and would take a couple of days to replace - IN FLORIDA (again our move is from Boston to Arizona)- our stuff was now sitting in their warehouse - but he assured us (lie number three) that the truck would leave Florida on Monday 7/(now days and counting) and be in AZ on Thursday 7/ A call to the company today - and speaking to a manager we found out that the truck will not leave leave Florida until Wed...because they are waiting to add another load!! This is an awful business - they will hold on to your stuff while they try to book other jobs on your route - and lie to you through the whole process

I used this company to move my elderly mom from her large house in Georgia that we grew up in to a smaller house close to me in FloridaWe looked at several companies and had estimates made and their price was the bestWhat I was most impressed with was how they took care of her furniture and how carefully they wrapped her items to make sure they traveled and arrived safeThey came when promised and were very patient with my mom who was still "deciding" on keeping certain items or leaving them behindMoving a lifetime of stuff is traumatic enough for an older person and I'm glad we used this company because they made the experience positive for my family

I signed up with American Moving and Storage because of their "hands on, family owned business" sales pitch Big mistake They have had our belongings for over weeks (contract stated 5-days), and they have never contacted me once since I made the deposit back in March, I had to call for everything I have called 5x asking politely where our items are and each time I was given a date exactly two days in the future in which the "dispatchers would call" and schedule me delivery Nobody has ever called, not once Even after asking to call me on a daily basis with updates once we reached the two week late date Once your items are picked up you can only talk to " [redacted] " who is nice enough but won't give her last name or provide you with any information about where your belongings are, the feeling I get is she just tells you two days to give you hope, but really has no idea Our initial salesman [redacted] was nice enough but he was out on medical who was replaced by a kid named [redacted] who was very pushy and inexperienced We have given up, purchased new furniture and I have called my lawyer to begin the arbitration process

My wife and I used this mover to move from New York to Florida in October Our sales representative [redacted] was very professional and helped us out a lot in keeping our move cost downHe told us what to look for in a moving company and what we would need to pack ourselvesThe estimate he gave us was very reasonableWe set up some dates of Oct5th and 6thWe then paid a 30% down payment towards our move and ere told we would need to pay 20% at pickup to our agentOn Oct4th we received a call from one of their agents All Points Mover from NJThey told us that they had us on their schedule for the following day Oct5th between 9-amAt am on the 5th we received a call from the driver [redacted] that he would be at our door right around 9:He showed up at my door with two helpers and all three men were very polite [redacted] did a walk through and checked with us on all the items that we were movingWe had forgotten a few items that I did not go over with [redacted] and [redacted] stated he would give us a quick written revision estimate to the order so we would know what the extra cost could beI wasn't sure about this new written estimate so I called [redacted] He assured me that by law the agent has to give us a new estimate before they start loading and because it is a non binding estimate I will only pay for the weight we haveThat will be determined after the truck gets to the scale and gets the full weight [redacted] stated if we had not missed the items in the beginning they wouldn't have to give you a revised estimate nowbut the price would have been higher on the original estimate so everything sort of equals out in the endWe agreed to the new estimate signed their shipping documents and they started to wrap our furniture with their blanketsThe way they packed that truck was unbelievableThese guys knew exactly what they were doing and in safe and timely manorOur things didn't fill the truck up to the back door but is was 3/fullI asked [redacted] when they would be in Florida and he stated I would have to call their office or give [redacted] a call in a day or so and they would have the balance that was due at delivery and a date and timeHe explained he get his orders from his dispatcher who set the schedules...About a day and a half went by and we received a call from [redacted] He first asked us how are pick up went and wanted to know if there was any problems he could help us withI told him there really wasn't and problemsmy wife and I enjoyed the crew with their work ethics [redacted] let us know our balance of $due and that our delivery as of right now is scheduled for Oct10th or 11thand as the driver got closer he will narrow down the date and time for usThe driver will also have the weight tickets for his records to prove his weightHe said to hang on to them in case we move againOn Oct, 9th we received a call from ***He was the new driver delivery our items to FloridaHe stated he got tied up on a delivery before ours because the customer had a problem with a closingBut he would be delivery us on Oct11th between 2-pmAt 1:on the 11th [redacted] called and he was 1/hour away..He showed up at 2:pmHe and clean cut looking men got out of the truck and showed us all the paperwork along with the weight ticket that reflected my total weightWith the few items I had forgotten about on the first estimate I was still only over by lbs which cost me an additional $on top of my original estimate of lbs @per lb.=$So My total cost came to be #and everything was put in the place where we wanted it in our new home and everything was reassembled in our new home that they disassembled in our old homeIt was a very pleasant experience during a very stressful timeWe will be recommending this company to anyone we know that needs a mover...They do local moving here in the state of Florida as well

I was very pleased with my moveThe guys were courteous from beginning to endThe pickup crew was Ricky and JohnnyThey arrived on time and were done quicklyI was surprised when my items arrived undamaged on the day promisedI have heard so many horror storiesCarlos and his crew set up my beds as promisedOverall, I was impressed with this moveIf I have to move again, I'll definitely give these guys a shot

Having made several long distance moves over the years there was such a difference in my most recent moving experience that I wanted to thank not only the courteous professionals that moved our belongings but also the office staff who were knowledgeable and cared about the move as much as I didWould recommend their services

I have a very good experience since the beginning with this company, Tom was very helpful in all the details for the process and guided me in al the steps I had to move my belongs from a storage in NJ to Orlando Fl Everything was done well and precise , by Tom and by Carlos the driver Carlos did the extra mile to help and to do his job well done If I have to move again, definitely I will do it with them Highly recommended!!! Thank you for your help all the way

DO NOT USE THIS COMPANY....They were suppose to call me to schedule the pick up and by the end of the day no call I had to call them to find out that they were not going to complete my move [redacted] the dispatcher advised that I go with a different company to complete my move because he could not commit to the move Now I have been waiting over three days to get my deposit refund and still no return phone call [redacted] ***

Overall, I'm very happy with the service that American Moving and Storage offeredMy personal consultant David was very good and got back to me in a timely fashionThe movers that moved me from the storage unit out of Virginia down to Florida were greatThey were very accommodating with my scheduleI was there when they unloaded my storage unit and they made sure that my possessions were wrapped as they should have been and took very good care of themWhen I got down to Florida, the team were very polite and professionalThey brought things in and really worked with my scheduleThank you Ruben and Johnny for the great work!

Worst moving company I ever worked withIt appears from the beginning they start telling lies Before getting deposit they were calling times a day, but after getting deposit I was calling multiple times a day but no single call back return Pick up timing - no coordination, they were supposed to call hours in advance but they called me less then hours and told me that they will call next day with more specific timeRather than calling they showed up on my door at amCrew was terrible and rudeNot enough blankets to cover my furniture and yes majority of my furniture is damaged now This company is fraud, don't use them

Very professional, helpfulAll my items came fineThey did not charge extra money