Duolingo

Hi [redacted] ! This is Lauren from DuolingoI wanted to let you know that we contacted [redacted] regarding her Revdex.com complaint about their purchase of Duolingo PlusWe were able to get her receipt, which was needed for proof of purchase, and give her year of Duolingo Plus free which she was satisfied withI'm not sure if there's anything more that we need to do on our end to close the complaint, if so please let us know!

Duolingo received notice of a complaint received by the Revdex.com on 8/29/2015, identified as # [redacted] Please see attached for a copy of the notice received.As requested by the customer, Duolingo has removed the individual's contact information from our database The individual's email address was not provided to other entities or databases The company sincerely apologizes for any inconvenience that may have been caused to the individual as a result of his email being used by another person, and believes that the issue has been resolved in a way that should be satisfactory to the individual If there are any further issues or questions, please feel free to reach out to us

Hi [redacted]! This is Lauren from Duolingo. I wanted to let you know that we contacted [redacted] regarding her Revdex.com complaint about their purchase of Duolingo Plus. We were able to get her receipt, which was needed for proof of purchase, and give her 1 year of Duolingo Plus free which she...

was satisfied with. I'm not sure if there's anything more that we need to do on our end to close the complaint, if so please let us know!

Duolingo received...

notice of a complaint received by the Revdex.com on 8/29/2015, identified as #[redacted]. Please see attached for a copy of the notice received.
As requested by the customer, Duolingo has removed the individual's contact information from our database.  The individual's email address was not provided to other entities or databases.  The company sincerely apologizes for any inconvenience that may have been caused to the individual as a result of his email being used by another person, and believes that the issue has been resolved in a way that should be satisfactory to the individual.  If there are any further issues or questions, please feel free to reach out to us.

Duolingo received notice of a complaint received by the Revdex.com on 8/29/2015, identified as #[redacted]. Please see attached for a copy of the notice received.As requested by the customer, Duolingo has removed the individual's contact information from our database.  The...

individual's email address was not provided to other entities or databases.  The company sincerely apologizes for any inconvenience that may have been caused to the individual as a result of his email being used by another person, and believes that the issue has been resolved in a way that should be satisfactory to the individual.  If there are any further issues or questions, please feel free to reach out to us.

Review: Company refuses to delete my email address which was used by someone else to create an account. I did not consent for it to be usedDesired Settlement: Delete (not disable) my email address from their company database and any other database that they may have provided my email address to.

Business

Response: