Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Realty company, Sherlock Homes (acting on behalf of the owners), did not meet the obligations set by T** *** *** *** *** *** ***The documents they claim to have provided were NOT received at allThe letter claimed to have been "sent", has a date stamp confirming it was stamped on the 14th business dayThe above mentioned Act, clearly requires Sherlock Homes and or The Homeowner to notify the tenant within days Again, the notification was NOT received by the tenants, let alone provided within daysThe tenants took no civil action because Sherlock Homes falsely stated the tenants have no rights Sherlock Homes still has not produced any proof of damage to house either, despite phone calls madeThey failed to notify tenants of the final home inspection as required by the *** *** *** and *** ***So again, the realtor acting on behalf of the homeowner failed its obligation, therefor the homeowner failed its obligationSherlock Homes never provided a bill, the tenants NEVER RECEIVED a bill and it cannot be proven otherwiseWhy is the homeowner trying to maliciously and falsely trying to bring this to light 4+yrs afterwards? This is the first time of any mention of a balance Sherlock Homes failed their obligations, therefore the homeowner failed their obligationsAlso upon willfully and gladly returning possession of the home, the tenants specifically asked the male gentleman working that day, If there is/was any further balance and or rent dueThe gentleman spoke with his superior and CONFIRMED , no further rent dueSince the home was returned upon the conditions agreed toThe home was NOT occupiedSherlock Homes had possession of the home at the time and date agreed onAgain, these collection processes by the homeowner have no merit and are falsely billing the tenantsPlease look into Sherlock Homes business practices As they have a track record of failing their duties and obligations to multiple tenantsThis seen by previous tenants and their negative reviews of the company.
Regards,
*** ***
To Whom It May Concern: With our Deepest Apologies to the complaintant, this file was sent to collection in error The tenants were given a deposit refund after vacating the property The person handling collections in my office, who sent this file, has been made aware of their
mistake The collection company did receive the request to remove this collection and delete it from the complaintants credit reports early in December I confirmed with the collection company that this task was completed This matter has been removed from the collection company and credit reports cleared of this on December 15th, I called the complaintant and apologized for any inconvenience this may have caused and he confirmed that his credit reports were cleared I did inform him that steps have been taken to stop this error from happening in the futureThank you for your concern in this matter.Sincerely,*** ***, Manager
Yes Mr*** did rent the property on Behrend with other family members After recieving notice from the tenant to vacate by the May so they could rent a lesser expensive property, they failed to deliver possession until the beginning of June causing another months rent due to that owner per
their contract After vacating, we sent a deposit disposition to their new address Mr *** did not request to be present at a walk through nor were they denied viewing of the photos taken after they moved out Mr*** had the opportunity to resolve these issues by contacting us or by Civil Action, but they elected not to Mr*** next rented a property on 68th Drive through us They were given early possession by the owner at no charge, so they could be out of the Behrend property before the first of June After vacating that property, they were send a deposit disposition to the forwarding address they left, and we had no response from that charge Mr*** did not request to be present at either walk through Mr *** was not denied any opportunity to view pictures from their move out inspection Mr *** did not take any Civil Action for the Deposit Moneys withheld or the damages charged Mr *** has only complained since our new, more efficient collection agency is pursueing them for their debt The moneys demanded are on behalf of the owners of the properties Mr *** damaged, not Sherlock Homes Realty.Attached find copies of the Deposit dispositions, Leases, mailing envelopes, & Deposit refund policies.Mr *** must now contact only the collection agency to disscuss the files assigned to them.If you have any questions, please feel free to contact me directly.Respectfully,*** ***, Agent for the owners
To Whom It May Concern; As a second response, I affirm that Sherlock Homes Realty (acting on behalf of the owners) did comply with all Stautes and the written rental agreement This claim will most certainly be proven The Collection Company has reviewed the file and they are going to pursue the collection in court Mr*** is only now complaing because he is being pursued by the Collection Company If Mr*** was not responsible for these damages, why had he never pursued the return of his security deposit? It appears that he must have acknowledged the fact that he owed money I am attaching pictures as that is all the Revdex.com program seems to allow, I wish I could show all for everyone to see I am tired of the abuse of these programs bad tenants try use to get their way and trying to avoid paying for the damages they have caused! Mr*** has been in contact with the Collection Company and has access to any disputed information from them This matter will be resolved in court.Respectfully Submitted,*** ***, Agent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Realty company, Sherlock Homes (acting on behalf of the owners), did not meet the obligations set by T** *** *** *** *** *** ***The documents they claim to have provided were NOT received at allThe letter claimed to have been "sent", has a date stamp confirming it was stamped on the 14th business dayThe above mentioned Act, clearly requires Sherlock Homes and or The Homeowner to notify the tenant within days Again, the notification was NOT received by the tenants, let alone provided within daysThe tenants took no civil action because Sherlock Homes falsely stated the tenants have no rights Sherlock Homes still has not produced any proof of damage to house either, despite phone calls madeThey failed to notify tenants of the final home inspection as required by the *** *** *** and *** ***So again, the realtor acting on behalf of the homeowner failed its obligation, therefor the homeowner failed its obligationSherlock Homes never provided a bill, the tenants NEVER RECEIVED a bill and it cannot be proven otherwiseWhy is the homeowner trying to maliciously and falsely trying to bring this to light 4+yrs afterwards? This is the first time of any mention of a balance Sherlock Homes failed their obligations, therefore the homeowner failed their obligationsAlso upon willfully and gladly returning possession of the home, the tenants specifically asked the male gentleman working that day, If there is/was any further balance and or rent dueThe gentleman spoke with his superior and CONFIRMED , no further rent dueSince the home was returned upon the conditions agreed toThe home was NOT occupiedSherlock Homes had possession of the home at the time and date agreed onAgain, these collection processes by the homeowner have no merit and are falsely billing the tenantsPlease look into Sherlock Homes business practices As they have a track record of failing their duties and obligations to multiple tenantsThis seen by previous tenants and their negative reviews of the company.
Regards,
*** ***
To Whom It May Concern: With our Deepest Apologies to the complaintant, this file was sent to collection in error The tenants were given a deposit refund after vacating the property The person handling collections in my office, who sent this file, has been made aware of their
mistake The collection company did receive the request to remove this collection and delete it from the complaintants credit reports early in December I confirmed with the collection company that this task was completed This matter has been removed from the collection company and credit reports cleared of this on December 15th, I called the complaintant and apologized for any inconvenience this may have caused and he confirmed that his credit reports were cleared I did inform him that steps have been taken to stop this error from happening in the futureThank you for your concern in this matter.Sincerely,*** ***, Manager
Yes Mr*** did rent the property on Behrend with other family members After recieving notice from the tenant to vacate by the May so they could rent a lesser expensive property, they failed to deliver possession until the beginning of June causing another months rent due to that owner per
their contract After vacating, we sent a deposit disposition to their new address Mr *** did not request to be present at a walk through nor were they denied viewing of the photos taken after they moved out Mr*** had the opportunity to resolve these issues by contacting us or by Civil Action, but they elected not to Mr*** next rented a property on 68th Drive through us They were given early possession by the owner at no charge, so they could be out of the Behrend property before the first of June After vacating that property, they were send a deposit disposition to the forwarding address they left, and we had no response from that charge Mr*** did not request to be present at either walk through Mr *** was not denied any opportunity to view pictures from their move out inspection Mr *** did not take any Civil Action for the Deposit Moneys withheld or the damages charged Mr *** has only complained since our new, more efficient collection agency is pursueing them for their debt The moneys demanded are on behalf of the owners of the properties Mr *** damaged, not Sherlock Homes Realty.Attached find copies of the Deposit dispositions, Leases, mailing envelopes, & Deposit refund policies.Mr *** must now contact only the collection agency to disscuss the files assigned to them.If you have any questions, please feel free to contact me directly.Respectfully,*** ***, Agent for the owners
To Whom It May Concern; As a second response, I affirm that Sherlock Homes Realty (acting on behalf of the owners) did comply with all Stautes and the written rental agreement This claim will most certainly be proven The Collection Company has reviewed the file and they are going to pursue the collection in court Mr*** is only now complaing because he is being pursued by the Collection Company If Mr*** was not responsible for these damages, why had he never pursued the return of his security deposit? It appears that he must have acknowledged the fact that he owed money I am attaching pictures as that is all the Revdex.com program seems to allow, I wish I could show all for everyone to see I am tired of the abuse of these programs bad tenants try use to get their way and trying to avoid paying for the damages they have caused! Mr*** has been in contact with the Collection Company and has access to any disputed information from them This matter will be resolved in court.Respectfully Submitted,*** ***, Agent