Dura-Ply Roofing Corporation

In response to the complaint filed by Mrs [redacted] , it is common that any monies given to the dealership during the negotiation process are deposited even if a deal (sale) does not materialize There are security reasons within the daily operation of the business that require certain procedures to handling monies given When the deal (sale) is unwound, a request is made to refund any monies given directly to the person that holds receipt of such funds Standard protocol is a to day time frame for processing those refunds At this time, Mrs [redacted] ' refund has been issued and mailed directly to her.We appreciate the opportunity to respond and remedy any complaint

BBB,On April 1, 2017, Sequalla [redacted] and Stonewall [redacted] purchased a 2009 Mercedes-Benz CLS550. At the time of purchase, details involving the purchase were all disclosed accordingly, including the $995. dollar price reduction they received (see attached). We have addressed the repair... issue concerning Mr. [redacted] and have offered out of courtesy to diagnose the issue for him. However, Mr. [redacted] has not made arrangements to bring the vehicle in because he commutes to New Orleans in the vehicle for work and hasn't been able to schedule a time.The vehicle was sold As-Is in good faith and the repair issues concerning Mr. [redacted] are consistent with the normal wear of the vehicle's age and mileage.Thanks in advance for your assistance as it pertains to BBB Case Number [redacted] and we appreciate the opportunity to provide resolution.Jorge [redacted] , Operations ManagerAmazon Autos4619 N. ShepherdHouston Texas 77018713-695-9999

In response to Revdex.com Case [redacted] on or about November 16, MrsMary K Hayes negotiated and entered into an agreement to purchase a [redacted] There were no arrangements of any sorts made prior or after the sale in regards to a thirty-day warranty or any trail period The vehicle was purchased "No Warranty" and that was disclosed from the beginning Thanks in advance for your assistance to resolve and we appreciate the opportunity to comply[redacted] LozanoAmazon Autos

Revdex.com: This letter is to inform you that Amazon Autos has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/24/and assigned ID [redacted] This message is in regard to your complaint submitted on 11/24/against Amazon Autos Your complaint was assigned ID [redacted] You recently filed a complaint on the above mentioned company The last we heard from you the issue was not resolved Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible.Are the issues resolved? ____X________Yes If yes, when was the issue resolved? Regards, [redacted] Hayes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
what was not said was the reason I was force to get another vehicle, because I WAS TOLD BY BOTH SALES MEN, THAT THEY WERE GOING TO CHARGE ME FOR LOOKING FOR ME ANOTHER CAR AT THE AUCTION, WHICH THAT WAS THE 1ST TIME A AUCTION WAS SAID BECAUSE I WAS TOLD THE TRUCK WAS AT ANOTHER DEALERSHIP NOT A AUCTION, ,AND I DO HAVE A WITNESS AND YES MY FIANCE TOLD ME TO GET THE OTHER VEHICLE BECAUSE SHE DID NOT WANT ME TO LOSE MY MONEY AND END UP WITH NOTHING,BECAUSE WHAT WAS TOLD TO ME INFRONT OF HER WAS GO ON THE LOT AND PICK ANOTHER CAR BECAUSE YOU NOT GETTING YOUR MONEY BACK., BECAUSE I WAS CLEANLY TOLD BY BOTH SALES MEN THEY WAS GOING TO CHARGE ME FOR GOING TO A AUCTION, THAT IS WHY ITS GOOD TO RECORD CONVERSATIONS BECAUSE HE IS RIGHT ABOUT MY JOB HOURS CHANGED BUT I WAS NOT SURE ABOUT IT, SO I WAS SURPOSE TO LET THEM KNOW TUESDAY THE OUT COME, BUT WHAT WAS NOT SAID WAS MONDAY THEY SENT THE CAR TO ANOTHER DEALER, ,I HAVE THE WHOLE CONVERSATION ON TAPE , on the tape HE is TELLING ME THEY will WAIT UNTIL TURESDAY TO SEE WHAT HAPPENS AT MY JOB,ALSO LIKE I KEEP STARTING IT SOULD HAVE NOT GONE THIS FAR BECAUSE IT CLEARLY STATES ON THE RECIEIPT NO REFUND ON VEHICLE LISTED BELOW, AND THATS THE VEHICLE that I ORIGINALLY came to BUY BUT THAT WHENT TO THE AUCTION,SO I SHOULD HAVE GOT MY MONEY BACK , INSTEAD I WAS TOLD IF I GET MY MONEY BACK THEY WERE GOING TO CHARGE ME TIMES WHICH IS DOLLARS FOR THEM GOING TO FIVE AUCTIONS I HAVE THAT CONVERSATION ON TAPE ALSO.THEY ARE LYING I HAVE TAPED CONVERSATION AND I AM READY TO TAKE ALL ACTIONS ALOUDED,, BECAUSE I WAS FORCE TO BUY A CAR I DID NOT WANT, AND ALSO I HAVE A WITNESS THAT HEARD THE WHOLE CONVERSATION ALSO, BOTTOM LINE IS THEY WAS GOING TO CHARGE ME FOR LOOKING FOR ME A CAR INSTEAD OF JUST REFUNDING ME MY MONEY, THEY CAN LIE BUT THINK ABOUT IT WHY WOULD I PUT DOWN ON A CAR WITH MILES., THEY ALSO BACKDATED THE WHOLE CONTRACT WHICH IS AGAINST THE LAW, AND THEY ALSO WAS TRYING TO GET ME TO MAKE MY 1ST PAYMENT DAY LATER

In response to the complaint filed by Mrs***, it is common that any monies given to the dealership during the negotiation process are deposited even if a deal (sale) does not materialize There are security reasons within the daily operation of the business that require certain
procedures to handling monies given When the deal (sale) is unwound, a request is made to refund any monies given directly to the person that holds receipt of such funds Standard protocol is a to day time frame for processing those refunds At this time, Mrs***' refund has been issued and mailed directly to her.We appreciate the opportunity to respond and remedy any complaint

Revdex.com,Thank you for the email Our response to the complaint submitted by Mr*** is as follows.On or about September 18, Mr*** *** put a
down payment toward the purchase of a *** *** ***. Meanwhile, a courtesy loaner was extended to, and personally insured by
Mr***, at no additional chargeA few days later,
Mr*** informed Amazon Autos of some employment changes he was experiencing
that affected his income. At that point,
he chose to go with the more affordable *** *** *** and all the funds
were applied to the sale accordinglyA month or so later, Mr*** started
complaining that although the *** *** is a good vehicle, he still wants an
***. He was offered to trade in to
an *** when his finances permit Unfortunately, there is no cooling off period
and that is the avenue Mr*** wishes to pursue
Thanks in advance for your assistance with this complaint
and we appreciate the opportunity to resolve
Jorge L*** Operations Manager
Amazon Autos

Revdex.com:
This letter is to inform you that Amazon Autos has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/24/2017 and assigned ID [redacted]
 This message is in regard to your complaint submitted on 11/24/2017 against Amazon Autos.  Your complaint was assigned ID [redacted]
You recently filed a complaint on the above mentioned company.  The last we heard from you the issue was not resolved.  Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible.Are the issues resolved?   ____X________Yes    If yes, when was the issue resolved? Regards,[redacted] Hayes

Sent: Monday, December 21, 2015 4:03 PM To: drteam Subject: complaint #[redacted]   Revdex.com, In response to complaint number [redacted] The Bureau has decided to close this complaint and consider it unresolved is not a favorable outcome as it pertains to the reflection of Amazon Autos.  Resolution was offered to Mr. [redacted] in good faith and it was not accepted. Furthermore, Mr. [redacted] has now defaulted on his loan.  Per the signed retail installment sales contract agreement, there are "Default" provisions that are now being considered by the lien holder.  At this time we ask that the Revdex.com review the complaint and reconsider a favorable outcome accordingly. Thank you in advance for your continuous efforts to resolve this complaint. Jorge L[redacted] Operations Mgr. Amazon Autos

Revdex.com,On April 1, 2017, Sequalla [redacted] and Stonewall [redacted] purchased a 2009 Mercedes-Benz CLS550.  At the time of purchase, details involving the purchase were all disclosed accordingly, including the $995. dollar price reduction they received (see attached).  We have addressed the repair...

issue concerning Mr. [redacted] and have offered out of courtesy to diagnose the issue for him.  However, Mr. [redacted] has not made arrangements to bring the vehicle in because he commutes to New Orleans in the vehicle for work and hasn't been able to schedule a time.The vehicle was sold As-Is in good faith and the repair issues concerning Mr. [redacted] are consistent with the normal wear of the vehicle's age and mileage.Thanks in advance for your assistance as it pertains to Revdex.com Case Number [redacted] and we appreciate the opportunity to provide resolution.Jorge [redacted], Operations ManagerAmazon Autos4619 N. ShepherdHouston Texas 77018713-695-9999

We've offered what we can to assist where we can and unfortunately that is not, nor seems it will be enough to satisfy Mrs. Hayes.  When Mrs. Hayes feels she can discuss the matter accordingly, we are here to offer assistance.  This does not mean or implies any warranty.  At this time, we feel this matter has been addressed and warrants no further action.

In response to Revdex.com Case [redacted] on or about November 16, 2017 Mrs. Mary K Hayes negotiated and entered into an agreement to purchase a [redacted]  There were no arrangements of any sorts made prior or after the sale in regards to a thirty-day warranty or any trail period.  The...

vehicle was purchased "As-Is No Warranty" and that was disclosed from the beginning.  Thanks in advance for your assistance to resolve and we appreciate the opportunity to comply.[redacted] LozanoAmazon Autos