There was no police report made. The police were here when the fence was beginning to be put up because EADS was parked illegally. I attached the pictures you requested to this email. As you can see there is around 20ft. of electric line that was left and not reburied. This is the safety hazard I was explaining to you the other day. Please let me know if you have questions or need additional information.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I still did not get the money off I asked for...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The eletric wire that was dug up is on my property per the property line on the Clermont County suditors site. The electric runs to the pillars on my property and it needs to be reburied. Eads fence needs to putr my property back where it was before they dug it up.
Regards,
[redacted]
We have been in communication with both [redacted] and [redacted]. We also contacted the city of [redacted] concerning a variance. The [redacted]’s have applied and are waiting for the hearing. This hearing is to take place Wednesday 2/14/18. If the variance is approved the fence can stay as it is. We...
will be covering the cost of the variance application. If the variance is not approved Eads Fence has communicated to the [redacted]s that we will work with them to make whatever changes are required. These costs will also be covered by Eads Fence.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
Nobody ever showed up to correct the issues with the fence, nothing has been corrected.... again in old like 500 Dollars off my final bill and my fence corrected for this issue.
Regards,
[redacted]
Earlier this week an Eads Fence Company Installation crew visited the job and made repairs and adjustments that brought the fence job up to Eads high quality standards. We believe our customer now has a quality Eads fence.
We visited the job early last week and there were some issues with the installation. Repairs were made on Thursday 8/20 to bring the fence up to Eads quality. We believe we have addressed all of the customers concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They reached out to us the day before our variance meeting. We will be submitting a receipt for reimbursement of the variance fees. Although the zoning committee declined our variance, the city council overturned it and we are allowed to keep the fence at its current height. Praise the lord. This has been a very big headache for us.
Regards,
[redacted]
Eads Fence always takes customer service very seriously. As Ms [redacted] states, she is not our customer. Eads fence installed a fence on her neighbor's property. While setting posts for our customer, her neighbor, we dug up a wire that was buried on our customer's property. Our...
customer does not want the wire reburied on their property. This is a dispute between neighbors and not the responsibility of Eads Fence.
An installation crew will be there tomorrow (11/10) to fix issues with the fence
There was no police report made. The police were here when the fence was beginning to be put up because EADS was parked illegally. I attached the pictures you requested to this email. As you can see there is around 20ft. of electric line that was left and not reburied. This is the safety hazard I was explaining to you the other day. Please let me know if you have questions or need additional information.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I still did not get the money off I asked for...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The eletric wire that was dug up is on my property per the property line on the Clermont County suditors site. The electric runs to the pillars on my property and it needs to be reburied. Eads fence needs to putr my property back where it was before they dug it up.
Regards,
[redacted]
We have been in communication with both [redacted] and [redacted]. We also contacted the city of [redacted] concerning a variance. The [redacted]’s have applied and are waiting for the hearing. This hearing is to take place Wednesday 2/14/18. If the variance is approved the fence can stay as it is. We...
will be covering the cost of the variance application. If the variance is not approved Eads Fence has communicated to the [redacted]s that we will work with them to make whatever changes are required. These costs will also be covered by Eads Fence.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
Nobody ever showed up to correct the issues with the fence, nothing has been corrected.... again in old like 500 Dollars off my final bill and my fence corrected for this issue.
Regards,
[redacted]
Earlier this week an Eads Fence Company Installation crew visited the job and made repairs and adjustments that brought the fence job up to Eads high quality standards. We believe our customer now has a quality Eads fence.
We visited the job early last week and there were some issues with the installation. Repairs were made on Thursday 8/20 to bring the fence up to Eads quality. We believe we have addressed all of the customers concerns.
Eads Fence's Director of Operations, [redacted]t, spoke to Mr. [redacted] and everything should be in a good place now.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They reached out to us the day before our variance meeting. We will be submitting a receipt for reimbursement of the variance fees. Although the zoning committee declined our variance, the city council overturned it and we are allowed to keep the fence at its current height. Praise the lord. This has been a very big headache for us.
Regards,
[redacted]
Eads Fence always takes customer service very seriously. As Ms [redacted] states, she is not our customer. Eads fence installed a fence on her neighbor's property. While setting posts for our customer, her neighbor, we dug up a wire that was buried on our customer's property. Our...
customer does not want the wire reburied on their property. This is a dispute between neighbors and not the responsibility of Eads Fence.