Initial Business Response / [redacted] (1000, 16, 2016/06/14) */ My response did not get to you for some reason!! As I stated before,I did correctlt diagnose the valve to be the problem.The coils are part of the valve rebuild that the customer had declined.I also do the ignitor included as I don't want a recall because of not being thorough.It happens.We are always free to get other estimates,but you need to compare the repairs for service to be done.I have been in buisness for thirty plus years and always endeavor to provide a durable repair Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) A cool is a lot cheaper and easy to fix then saying the who valve needed replaced the other person fixed it on the spot for less than you came to look at itInfo would have went with your advice I would have been out a dryer another week or so with kids at homeThe dryer is still working awesome after the other place repairedI understand it does happen but also being a specialist takes responsibility Final Business Response / [redacted] (4000, 23, 2016/06/27) */ We are always free to compare prices.But it should be done prior to requesting service Final Consumer Response / [redacted] (4200, 25, 2016/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok well I was hoping to not be taken advantage of that prices would have been within reason also with a correct solution
Initial Business Response /* (1000, 5, 2016/06/08) */
Her warranty company provided the parts and my
labor!They decided to cash out her contract because it would be needing more parts to repair.I was not involved in their decision.I told her that I would pull her invoice, reveiw it and call her
back.That would be today.It is not up to me at this point.Her complaint should be toward *** NOT ME!
Initial Consumer Rebuttal /* (3000, 7, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't make sense that the warranty company would pay for parts on a machine that needs more repair than it was worthIf the repairman had done his job ant told the company that in the first place, they would not have paid him for parts for a machine that would cost more than it's worth to repairI would like my $he kept from the warranty company back
Final Business Response /* (4000, 12, 2016/06/22) */
The Warranty company decides on how to handle it's buisness,not me.I was paid my rate and they supply us the parts.In some cases they make a decision to cash out a customer, even if the appliance is not fixed.Not my decision
Initial Business Response /* (1000, 8, 2016/01/25) */
I advised this customer that if I could reattach latch spring it would be repaired for just the trip charge of 85.00 plus tax.
As his door was badly warped and not repairable,( I showed him)he will need a new door.
I suppose he thought I was...
working for free and that leaking radiation from a poor fitting door was a minor repairable thing.Then he complains to you!!
Initial Consumer Rebuttal /* (3000, 22, 2016/03/09) */
I don't agree with his explanation. I paid him $90.00 for nothing. All he did was tell me I needed a new door. When I call him to install the new microwave he said he don't install microwaves. But he would install the the door.
Final Business Response /* (4000, 24, 2016/03/10) */
No more response is needed.I have already commented on this.
Initial Business Response /* (1000, 16, 2016/06/14) */
My response did not get to you for some reason!!
As I stated before,I did correctlt diagnose the valve to be the problem.The coils are part of the valve rebuild that the customer had declined.I also do the ignitor included as I don't want...
a recall because of not being thorough.It happens.We are always free to get other estimates,but you need to compare the repairs for service to be done.I have been in buisness for thirty plus years and always endeavor to provide a durable repair.
Initial Consumer Rebuttal /* (3000, 18, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A cool is a lot cheaper and easy to fix then saying the who valve needed replaced the other person fixed it on the spot for less than you came to look at it. Info would have went with your advice I would have been out a dryer another week or so with kids at home. The dryer is still working awesome after the other place repaired. I understand it does happen but also being a specialist takes responsibility
Final Business Response /* (4000, 23, 2016/06/27) */
We are always free to compare prices.But it should be done prior to requesting service.
Final Consumer Response /* (4200, 25, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok well I was hoping to not be taken advantage of that prices would have been within reason also with a correct solution.
Initial Business Response / [redacted] (1000, 16, 2016/06/14) */ My response did not get to you for some reason!! As I stated before,I did correctlt diagnose the valve to be the problem.The coils are part of the valve rebuild that the customer had declined.I also do the ignitor included as I don't want a recall because of not being thorough.It happens.We are always free to get other estimates,but you need to compare the repairs for service to be done.I have been in buisness for thirty plus years and always endeavor to provide a durable repair Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) A cool is a lot cheaper and easy to fix then saying the who valve needed replaced the other person fixed it on the spot for less than you came to look at itInfo would have went with your advice I would have been out a dryer another week or so with kids at homeThe dryer is still working awesome after the other place repairedI understand it does happen but also being a specialist takes responsibility Final Business Response / [redacted] (4000, 23, 2016/06/27) */ We are always free to compare prices.But it should be done prior to requesting service Final Consumer Response / [redacted] (4200, 25, 2016/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok well I was hoping to not be taken advantage of that prices would have been within reason also with a correct solution
Initial Business Response /* (1000, 5, 2016/06/08) */
Her warranty company provided the parts and my
labor!They decided to cash out her contract because it would be needing more parts to repair.I was not involved in their decision.I told her that I would pull her invoice, reveiw it and call her
back.That would be today.It is not up to me at this point.Her complaint should be toward *** NOT ME!
Initial Consumer Rebuttal /* (3000, 7, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't make sense that the warranty company would pay for parts on a machine that needs more repair than it was worthIf the repairman had done his job ant told the company that in the first place, they would not have paid him for parts for a machine that would cost more than it's worth to repairI would like my $he kept from the warranty company back
Final Business Response /* (4000, 12, 2016/06/22) */
The Warranty company decides on how to handle it's buisness,not me.I was paid my rate and they supply us the parts.In some cases they make a decision to cash out a customer, even if the appliance is not fixed.Not my decision
Initial Business Response /* (1000, 8, 2016/01/25) */
I advised this customer that if I could reattach latch spring it would be repaired for just the trip charge of 85.00 plus tax.
As his door was badly warped and not repairable,( I showed him)he will need a new door.
I suppose he thought I was...
working for free and that leaking radiation from a poor fitting door was a minor repairable thing.Then he complains to you!!
Initial Consumer Rebuttal /* (3000, 22, 2016/03/09) */
I don't agree with his explanation. I paid him $90.00 for nothing. All he did was tell me I needed a new door. When I call him to install the new microwave he said he don't install microwaves. But he would install the the door.
Final Business Response /* (4000, 24, 2016/03/10) */
No more response is needed.I have already commented on this.
Initial Business Response /* (1000, 16, 2016/06/14) */
My response did not get to you for some reason!!
As I stated before,I did correctlt diagnose the valve to be the problem.The coils are part of the valve rebuild that the customer had declined.I also do the ignitor included as I don't want...
a recall because of not being thorough.It happens.We are always free to get other estimates,but you need to compare the repairs for service to be done.I have been in buisness for thirty plus years and always endeavor to provide a durable repair.
Initial Consumer Rebuttal /* (3000, 18, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A cool is a lot cheaper and easy to fix then saying the who valve needed replaced the other person fixed it on the spot for less than you came to look at it. Info would have went with your advice I would have been out a dryer another week or so with kids at home. The dryer is still working awesome after the other place repaired. I understand it does happen but also being a specialist takes responsibility
Final Business Response /* (4000, 23, 2016/06/27) */
We are always free to compare prices.But it should be done prior to requesting service.
Final Consumer Response /* (4200, 25, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok well I was hoping to not be taken advantage of that prices would have been within reason also with a correct solution.