Duracell

We apologize for [redacted] inconvenience with regard to this issue and we will be sending him a coupon for $to cover the additional amount requested If there are additional questions or comments please reach out to us at [email protected] Thank you [redacted] NA Consumer Relations

Complaint: [redacted] I am rejecting this response because: The response says it clearly says made by [redacted] chargers and then says their website is: Duracellchargers.com really? sounds clear to me so far Then he ended with "I've attached an example package of an [redacted] charger that clearly states on the package that [redacted] is the manufacturer and where and how they can be contacted"and attached a PDF of MY original complaint Not an example of any charger Maybe "Clearly stated" has a legal meaning that I don't know But if I have to open a package and read a manuals fine print I don't think that could be considered "Clearly Stated"This is just shady to me I'll never buy duracell anything ever again but that still doesn't change the fact that they are a company of ss who are allowed BY LAW to rip me off with cheap garbage that they don't even make and DECEIVE consumers by using their "quality" brand name on a product that they don't make and don't stand behind What a joke this is It's about what I was expecting from the U.S thanks! Sincerely, [redacted]

On 1/10, we contacted to consumer directly and resolved this complaint to everyone's satisfaction We offered to reimburse the consumer $and they should receive a check in a few weeks Let us know if you have any questions at [redacted]

Duracell reached out to the consumer and apologized for his inconvenience and explained that his complaint likely was lost in the shuffle when Duracell divested itself from *** It seems his complaint was logged in the *** system not in the Duracell system We have talked to the
consumer and will be compensating him to cover the damages to his safe.Again we apologize for any inconvenience the consumer may have hadThanksRichard ***
NA Consumer Relations

Complaint: ***
I am rejecting this response because:
***
I THINK this is the one that I bought but I can't be sureI bought mine at a gas station, not online I'm all set with messaging more after thisThe images you sent do state that *** manufactures this cable, but it's hardly what I would call "clearly stated." I had to zoom in to see thatAnyway I'm more irritated that the cable separated from the protective sleeve the night I bought it and within a matter of days had exposed copper, possibly creating a fire hazardClearly stated or not this was a terrible product and I would have never bought it if it didn't have DURACELL plastered all over it.
Sincerely,
*** ***

We apologize for [redacted] inconvenience with regard to this issue and we will be sending him a coupon for $5 to cover the additional amount requested.  If there are additional questions or comments please reach out to us at [email protected].
 
Thank...

you. 
[redacted]
NA Consumer Relations

I apologize as the consumer pointed out that I attached the wrong document by mistake. Attached is the correct document which is the example of [redacted] 5 charger packaging from [redacted] and would like to hear from her after she has reviewed the example package.  I submitted the example packaging as I don't the exact model she purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The response says it clearly says made by [redacted] chargers and then says their website is: Duracellchargers.com ... really? sounds clear to me so far.  Then he ended with  "I've attached an example package of an [redacted] 5 charger that clearly
states on the package that [redacted] is the manufacturer and where and how
they can be contacted"and attached a PDF of MY original complaint.  Not an example of any charger.  Maybe "Clearly stated" has a legal meaning that I don't know.  But if I have to open a package and read a manuals fine print I don't think that could be considered "Clearly Stated"This is just shady to me.  I'll never buy duracell anything ever again but that still doesn't change the fact that they are a company of ss who are allowed BY LAW to rip me off with cheap garbage that they don't even make and DECEIVE consumers by using their "quality" brand name on a product that they don't make and don't stand behind.   What a joke this is.  It's about what I was expecting from the U.S thanks!
 
Sincerely,
[redacted]

This product is manufactured and sold by [redacted] under a licensing agreement with Duracell.  They are responsible for all complaints related to their products and have been notified of this one.  [redacted] is located at [redacted] and can be...

reached ###-###-#### ([redacted].  Their website is [redacted].  I've attached an example package of an [redacted] 5 charger that clearly states on the package that [redacted] is the manufacturer and where and how they can be contacted.

On 1/10, we contacted to consumer directly and resolved this complaint to everyone's satisfaction.  We offered to reimburse the consumer $500 and they should receive a check in a few weeks.
 
Let us know if you have any questions at [redacted]

I emailed Duracell about a car charger that quit working within a month of me purchasing it. A product specialist emailed me back telling me to contact their partner/distributor ESI so I emailed them never received a reply from them. I emailed Duracell twice after that and haven't received a response. I've never dealt with a company where their customer service was this horrible.