DuraMend Auto Interior Repair

The unit was walked with the residents upon move out, this is practiceUpon pulling the carpet back (again a practice that is done once someone moves out) there was significant pet damage found As a company if there is pet damage to carpet we charge based upon the age of the carpet for the carpet replacement Pictures were taken of the damageThis was explained in person as well as several times over the phone to Mr*** He became angry and said he would see us in court At that time the conversation ended Mr [redacted] continued to call the corporate office and when he did not like what he was hearing and the conversations were ended he would immediately call back This went on for about or so minutes.All documentation has been mailed to Mr [redacted] and [redacted] for their review

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would suggest that the company add this day notice and official submission to the written leaseThere are no clauses in writing on my contract specifying anything about submissions prior to the day deadlinePositively nothing in writing on renewalsWe all know this could have easily been pulled since I was in a grace period of my lease expiringThey are choosing to be difficult because they canI as the tenant have zero rights here or regard for being a good and on time paying tenant for the past yearsI'm regarded equally as a non paying tenant subject to whatever rules they make up as they goI have since withdrawn my day termination because I'm absolutely flabbergasted at the fees they would impose of almost $4,dollarsDissapointed but I will have to remain at [redacted] 's Park until the fall of Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, no this issue is not resolved As stated multiple times, the carpet damage was listed in the walk through form (attached) that was filled out on 10/29/ These issues were acknowledged by management and not fixed Also, after this form was submitted without our knowledge or consent it was marked as being a on a quality scale of 1- Therefore, we did even have an opportunity to dispute this as management did not inform us of this choice to state the apartment was a even though there were multiple issues with the apartment, as stated in the walk through form In addition to this when the walk through was completed upon move out there were questionable things completed by management with [redacted] present 1.) When [redacted] pulled up the carpet, she pulled up carpet in areas where a pet could not have gotten to The first area was in the corner of the front room During our time at The [redacted] this area where [redacted] pulled up carpet was used for storage of kayaks and multiple boxes and was shut off to pets Therefore, it would have been impossible for a pet to create any damage in that area The second area where she pulled up carpet was in the master bedroom where our king size bed was placed Based on the height of the bed frame it would be impossible for a dog to get under the bed to deficate or urinate The second questionable behavior was when [redacted] was pulling up the carpet she did not ensure the damage was seen or acknowledged by *** She simply stated "there is pet damage" and when [redacted] started to explain she said "I don't care, you had pets so you're paying for it."As stated before we did our due diligence to alert management to the stains and nothing was fixedNow that we have moved out we are not going to pay for damage that management was made aware of upon our move in We would like the management of The [redacted] to return our deposit less the cost of the damage for sets of blinds for a total return of $ Thank you! Regards, [redacted] ***

When a resident is requesting a transfer it is our policy to walk a unit prior to the transfer to check for any "major" damage (holes in the wall, broken doors, etc)If there is none seen then the transfer is approvedThe resident is told they can transfer but we have to pull carpets after move out to check for any pet damage In this case there was severe pet damage and charges were applied to the unit and the security deposit and the pet deposit were applied toward those charges There is also a balance still due on the unit that was transferred from They were informed of this balance due In the situation of the move in checklist, when one is received a copy is made and handed to the resident and the original is scanned and put in the file New move ins are given days to hand this in, if one is not handed a move inspection stating RESIDENT DID NOT RETURN is scanned and attached to the file and a mailbox key is handed out, we cannot prevent residents from receiving their mail I took the charge for the bifold doors off to appease the resident As far as his new unit, all move ins are given the opportunity to walk their apartment A lease should not be signed without walking the apartment, if he chose not to walk the unit and just signed his lease that was their choice As far as the current unit, the person living their prior did not smoke, maintenance has been in the unit and did not smell anythingAgain to appease the resident I said to put new carpet in but the deposits for this unit need to be paid in full The work order submitted on Sunday night 2/11/was responded to on Monday morning 2/12/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Response....My dog never urinated inside my apartment as stated many timesShe was normally in a cage that never had urine in it since she was housebroken and crate trained I have had to call maintenance to fix a problem when the apartment above me had a toilet leak for almost two hours which leaked to my carpet in the master bedroom and the living roomThey took 2-days to have someone come to "dry" the carpet but all they did was wash the bedroom carpet and mask the smell with a lemon scent Not to mention they used my two fans to dry the carpet Secondly, there was a leak from the hvac in the utility closet They came days after notification said there was no leak and did not call meI called them they said will check againA second maintenance person check on it days after the leak and said there as a problem (after I emailed them pictures of damage done) This damaged the carpet which they did not dry out they just put my fan on it to blow dry itThe answer to not wanting to "see" the apartment was that the manager told me that they already ripped up the carpet, so there was nothing to see but bare floor (which I think is concrete) Again I told them I agree with the living room carpet the paint and doors I offered them an additional $above my security deposit to resolve the issue which is very reasonable! Regards, [redacted]

This letter serves as a response to the carpet damages to your apartment at Pinnacle PointeBrett was present for the move out inspection as made aware of these charges at this timeThe charges were fully explained to him by the Community Manager at the time that the keys were surrendered to the apartmentWe have shared the photographs of the carpeting with you in your email dispute that was sent to us on Tuesday, May 9th as well as Thursday May 11thAs explained in both of these emails you were assessed a pro-rated charge for carpet replacement due to the fact that we detected pet urine in the carpet during the move out inspectionThe carpet was brand new when you moved into the apartment on March 27, While you did not have a say in living on new or old carpeting it does not change the fact that the carpeting was damaged beyond wear and tear by a pet and had to be replacedThe pet damage is evident in the photos that were shared with you as you can visually see the yellow urine circles on the underside of the carpeting and a urine odor was detected by the staff members that walked your apartment during the final inspectionAccording to your lease you will be responsible for any damages that are beyond wear and tear, pet urine is not considered wear and tearI have attached your lease for your review, it goes over damages to the propertyThe life of carpeting can last much longer than years if properly cared for, we find years a fair length of time for carpet life therefore that is how carpet charges are assessed There will not be any adjustments made to the amount due as we see the charges fair and accurate

Please find attached the requested documentsThey are somewhat out of order, as I tried my best to forward them to my pcThe actual written termination letter was turned in to the office with no copies kept for myself as I never thought it would have came to thisThere were telephone conversations in regards to this inbetween, but as you can tell from the email, she did send me the doc to fill out and I wrote a written notice as well She took this in to her manager on Wednesday October 5thAnd that's where she sent me the email that Nexus was not going to accept my noticeWhen I renewed my leases year after year, I would go into to their office, sign and they would keep the written on fileI have since spoke to Stacey McNeil (manager at [redacted] s park) whom said I was allowed to sub lease if I wanted in effort to alleviate the situationBut I declined and had no choice but to withdraw the day noticeI can't afford the penalty feesI will be honest I did thank her for atleast offering an option to me, which is all I ever askedI wanted to be heard, and given options, not treated so poorlyI'm not sure what else can be doneBut I want to thank you very kindly for taking the time to investigate my issueIt truly means the world to me and my daughter

Ms [redacted] emailed the [redacted] webpage in regards to this same issueThe email was responded to and Ms [redacted] acknowledged the response, this issue has been resolved

[redacted] Click on link above to see pictures of the damage

As you can see attached Ms [redacted] 's new lease was attached to her file the same day that she signed it on September 9, Ms [redacted] is arguing that her lease was not attached as of October 1st when she inquired about giving noticeMs [redacted] was contacted in September in regards to her expiring lease and chose to renew the lease on the 9th of SeptemberMs [redacted] spoke with Stacey on October 1st and indicated that she no longer wanted to renew her leaseIt was explained to her that the lease was already signed and attached and that we could not void a binding contractAt no point was Ms [redacted] told that she could not give notice, she was given the the option to terminate her lease by paying the lease buyout fee that is stated in Section of the Lease renewal as well as give a written 60-day noticeMs [redacted] was not given the option to sublease her apartment initially because she was only asking to be released from the agreement that she signedLease break penalties are not negotiable however we will set up payment options if someone is unable to pay the full amount upfrontMs [redacted] will not be released from any lease break penalties should she choose to give her notice and move out before her lease expires

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The leasing office explained to us that the work order was completed on the same day it was reported, Sunday, and now we're being told that it was completed the next dayI find it troubling that no one can actually tell us the correct time someone was in our apartment without our knowledgeNot to mention the fact that we were never told it was going to be or had been fixedI've never lived in an apartment where maintenance comes in without noticeI've always been given hours notice unless it was an emergency.We were also never given the option to do a walkthrough of the apartmentWe were told the apartment would be ready on 1/19/per the website, and then not until 1/26/We were told we had to sign the lease, and that we would get the keys once the apartment was ready, and not until 1/The lack of communication between [redacted] Employees and tenants is absolutely atrociousI have never been so dissatisfied with a rental company in my life Regards, [redacted]

There was no damage done to the propertyWe were repeatedly told the up to the last week's of moving out that all the information we provided was adequate and would result in no additional fees until the last couple weeks we were in continuous contact with the office agent [redacted] who kept "forgetting"about the paperwork we had providedThe walls were double coated in white paint, the argument the agent made is that it was the wrong color white and "white is the hardest color to cover up" according to the agent which is highly inaccurate as my mother paints houses for a livingThe dispute over the carpet by the agent has no regards to damage We we told "the concrete underneath the carpet was stained" and therfore we would have to replace already yr old carpet that was discussed it was to be replaced after we moved out during our initial lease signing All of these allegations were made after we had vacated the property and turned in the keys and had already lived in louisville for over a month and had no access to the property to review damagesThe blinds were never discussedThis agency continously creates allegations long after the residents move out of the properties and cannot be provided with adequate proof of the damage they are accused of making No walk through was completed before our keys were turned in and within a week of us moving the contact we did have started we were perfectly fine and the property looked great and these allegations popped up?

They had pets, the pets damaged the carpet, there was no pet damage prior to move in We have pictures of the damage after they moved out, the balance is due

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did not get pictures although I have my own on the damages caused by the flood from the upstairs apartment and from the times the hvac overflowed. My offer is legitimate and reasonable. Regards, [redacted]

The address was [redacted] ***This is the [redacted] in FlorenceMy maiden name was [redacted] at the time of the lease and the other person on the lease was [redacted] We have both been affected on our credit reports due to this alleged debt [redacted] ***

Attached is proof that the pictures of the damages were sent to you, we also asked if you would like to look at the damages in person and you declinedThe damage charges stand Mary Beth E [redacted] District Manager Nexus PM, LLC

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowwe still think it is unfair that we moved because of their lack of response on complaints regarding health issues and safety issues. We moved because of the lady who smoked next door that had her smoke coming into our apartment and also because of safety ssues. Nowhere did they ever say that we would be in charge of replacing the entire carpet. Other tenants are in for a rude awakening when they leave especially the ones that have therapy dogs or even children. We feel like even the everyday wear and tear which was part of the contract and included in the portion that stated that we would not have held against us isn't even being included in any of these conversations. We're at the point where we're probably not going to get anywhere with the manager of the property even though she told the guy downstairs who complained about his noise and made me feel unsafe and also really didn't do much to solve the problem with lady next door. Just sending letters is not going to help the situation and we're fighting this a lot more because we were pretty much forced to move because of these two occurrences. We're going to stand strong and brett will be reaching out to corporate again on Monday.Regards, [redacted]

Revdex.com:we went ahead and paid our dues because we feel that this company does not care about their tenants, their health, or even safety so fighting isn't even worth it even if we decide to take them to courtIf we would have dealt with Angie in the first place or were told that we would have to pay for an entire new carpet and deal with health issues due to our neighbor smoking or safety issues due to them telling people who file complaints we wouldn't have moved there at allA bunch of hidden fees for a not so well put together apartment that started to really take a turn for the worst with garbage and an unsafe feeling really stinks for people just trying to find a safe place to liveThey may not have control over what people do, but they have control over how they help their tenants and they really didn'tWe will not accept any response that they make, but we're going to try to move on with our lives and put the worst two years of living in a single place behind usThey've put a very bad taste in our mouths. Thank you Revdex.com for your helpWe will not accept their response because it is unfair, but no need to continue trying to assist usThank you again for taking the time to help us try to remedy this very unfortunate situation.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are not denying that an email was sent to Ms*** in error asking her to renew her lease or give notice after she had already signed a new lease. Stacey spoke with Ms*** on October 1st about this and told her that she overlooked her lease being attached in the system, she apologized for the error and that was the end of the discussion on that date. As you can see from our attachment documentation the date of the attachment is dated 09/09/2016; this is computer generated so I am not certain what Ms*** is trying to prove about the lease being entered after that date. The lease became valid and binding on the day that Ms*** signed it. Lease break penalties are not negotiable therefore the only reasonable offer we have for Ms*** is to find a sub-lessee or to break the lease and make payment arrangements on the lease break penaltiesAt no point did we dent her notice, residents are free to give notice at any point but there are buyout terms if the lease has not expiredStacey emailed Ms*** letting her know that we would not void her new lease as she was requesting, not that we would not accept her notice
We ask that this matter be closed as we feel we have given Ms*** her options

Spoke with *** today, walked her apartment. Ok to transfer to OX with day notice. Apartment needs to be painted after move out she will be responsible for the cost. I told her I could not check the carpet for pet damage while she was still there, will check after moveout if
there is damage she will be responsible for it. Just needs to fulfill day notice and pay balances in full. This is a copy of the conversation I had with *** on August 26, 2015. I am not sure what is unclear