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Durango Dentistry

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Durango Dentistry Reviews (2)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

7/15/2016 Revdex.com 7007 Jefferson St NE suite A Albuquerque, NM 87109 Dear Revdex.com: Upon reviving a letter from Revdex.com, in regards to a patient complaint, we immediately took awareness to our cancellation policy. Said patient was new to our practice, and did not show for a...

scheduled appointment. Both our written and verbal appointment policies are explained at time of scheduling. The policy states that trying to accommodate every patient's needs and schedules can be difficult but we do try our best to do so. A scheduled appointment is a commitment of time between the patient and our practice. It is our policy that if an appointment is changed or cancelled with less than 48 hours' notice, a $35-$70 dollar charge will be applied to the patients account, depending on the length of appointment. In this case, the patient was charged for not appearing for a scheduled appointment, therefore a fee was assessed. We show no record of said patient calling us to discuss the fee. If that step were taken, we would have gladly waived it. We value our time, but most of all, we value our patients. Efforts to contact the patient were made, but no response has been received. Regardless, the fee has been waived. Sincerely, Greg M[redacted], D.D.S

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Address: 201 Mercado St, Durango, Colorado, United States, 81301-7301

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