Durango Doors offers a year limited warranty on all doors manufactured and installed by Durango Doors We value our customers opinions and satisfaction of our product Our service department is currently working with Mr [redacted] to resolve all of the matters at hand [redacted] [redacted] Durango Doors, LLC
Complaint: ***
I am rejecting this response because: So far I have not had trouble free doors in my homeWith each attempt at repair new issues have been introducedThe latest involves a crew attempting to clean overspray off the windows and adding scratches to the glass in the process
Durango seems to be making an effort, but it usually takes two weeks to get someone to my home and seemingly never to completely resolve issues
Regards,
*** ***
Durango Doors offers a 2 year limited warranty on all doors manufactured and installed by Durango Doors. We value our customers opinions and satisfaction of our product. Our service department is currently working with Mr. [redacted] to resolve all of the matters at hand.
[redacted]...
As, previously stated our service department is "in the process" of working with the homeowner to resolve all issues and concerns. It is not our position that we have completed the requests.
It is however our position that we have made numerous and continuous efforts to satisfy the needs and requirements of the homeowner, making a minimum of 15 trips to the home by our installers and installation supervisors.
Our product is 100% custom and at times requires, additional efforts to complete the project and satisfy the homeowner.
We will continue to work with Mr. [redacted] until all work is completed.
[redacted]
Durango Doors offers a year limited warranty on all doors manufactured and installed by Durango Doors We value our customers opinions and satisfaction of our product Our service department is currently working with Mr [redacted] to resolve all of the matters at hand [redacted] [redacted] Durango Doors, LLC
Complaint: ***
I am rejecting this response because: So far I have not had trouble free doors in my homeWith each attempt at repair new issues have been introducedThe latest involves a crew attempting to clean overspray off the windows and adding scratches to the glass in the process
Durango seems to be making an effort, but it usually takes two weeks to get someone to my home and seemingly never to completely resolve issues
Regards,
*** ***
Durango Doors offers a 2 year limited warranty on all doors manufactured and installed by Durango Doors. We value our customers opinions and satisfaction of our product. Our service department is currently working with Mr. [redacted] to resolve all of the matters at hand.
[redacted]...
[redacted]
Durango Doors, LLC
As, previously stated our service department is "in the process" of working with the homeowner to resolve all issues and concerns. It is not our position that we have completed the requests.
It is however our position that we have made numerous and continuous efforts to satisfy the needs and requirements of the homeowner, making a minimum of 15 trips to the home by our installers and installation supervisors.
Our product is 100% custom and at times requires, additional efforts to complete the project and satisfy the homeowner.
We will continue to work with Mr. [redacted] until all work is completed.
[redacted]