Durango Electrical Services

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]Dear Sirs,first of all, I never paid late and never was forced by collection This is lying and this is somehow making finding an acceptable way difficultHow should I have rejected the estimate for wiring this building if this not would have been in Dollars, as an estimate isEveryone has different hourly rates - therefore estimates are in DollarsAlso the first wiring of my property was done after an estimateIt was just another manager there at this timeIt could have been people coming and nobody gets the hands out of the pockets and does the workWe discussed possibilities and I showed them the circuit box of this specific building which was wired by [redacted] (also a certified electrician) and that it has two circuits Amps eachI told them that in the sunroom are only few LED Bulbs and a socket for a fanWe have been together standing in a room, where sockets and lamps are present and are not wired by Nice Electric and are not connected from the Hot-Tub 240V circuitMy installation is completely according to the code and I want to keep it and I said this to the two guys that the Homeowners Insurance insists on thisI'm engineer, but not licensed hereTherefore I do not connect anything with hard wiring to an existing circuitHere again a lie from these peopleThese two people from Nice Electric came, got showed all, we discussed several possibilities and then they disappeared after 15-minutes saying they do have to ask at the office.Then I was gone for a week and when I came back instead of the expected estimate there was a bill for hour work, which they did not doWhen I called Nice Electric because I thought this is just a missunderstanding and a wrong bill, the manager called back shouting at me and being still angry because once I rejected his estimate and calling me a difficult personThese are the hard factsI would have had enough work for them, for example repairing the failed circuit ( installed by Nice Electric in and untouched since then) which was costing me the content of one fridge-freezer-combuination and a big freezer because of failing while I was goneStill not working - they can look what they did wrong, in case they do have any honor and responsibiulity-awareness towards their customersIt was their decision to go after 15-minutes of not getting their hands out of their pocket and merely talking and run away to ask at the office - I did not chase them away!It is not correct to charge me for no work done.I even opened the wood-wall for themThey did not have any tools with them beside a screwdriverOf course they might have had at their truck, but there was no effort at all on their site to do any workThey even left the hot-tub switch open, not reinstalling the protection which prevents touching the wiringMy wife could have been killed by this lack of all coution by these two peopleShe saw it next day, when she wanted to switch off the hot-tub for cleaning, fortunately before grabbing into the box for the circuit-breakerI ask the reponsible person at Nice Electric to see the facts listed above, see their own neglectance and see how these people behaved and disappearedI'm owning a company in Germany and have been the manyger of itTherefore I know that mistakes can hapen and that this mistakes are pointing towards something I can make betterIt's like a free business-consulting.I mentioned clear facts of lack of quality in work done in the past, dangerous neglection of minimum security and coution ( the hot-tub-switchbox) and this should be a warning or at least a strong hint for raising quality and training people in responsibility - especially electricians.Instead to standing to misstakes happened, shouting at me and being angry because I do not pay for no work not at all done and even lying here and insulting me - this is a very bad experience which I had to make public and therefore called for help by the Revdex.comI'm an engineer, business owner in Germany and do have more than years business-experience as a self-employed consultantWhy should I kiss the [redacted] of someone doing wrong and then insulting me instead of correcting the mistakes?Why should I pay for no work done? Why shoud I not say what truely happened? I'm happy Revdex.com exists and I hope Nice Electric sees it as a chance to learn something and to improve before somebody dies from their neglectance of basic procedures and lack of qualitySincerely [redacted] , Electrical Engineer and Business Consultant

Complaint: [redacted] I am rejecting this response because: First of all, thank you for the responseI have had several bigger jobs done by Nice Electric including the first installation at this site in 2008.Each time the procedure was the same: I decribed what I want to get doneThen somebody came took measures and we discussed how the job will be done and then I got an estimate and made an appointment for doing the work.I did start the procedure the same wayCame to the office described roughly the job and then somebody cameWhen they left after 15-minutes they said they do have to talk with the office and then I will get more informationI was happy it happened this day, because next day I left home for more than a week and travelled through Rocky Mountains with my wife.Instead of the estimate cam an invoice for a service of one hour plus feees for truck etcNearly a hundred Dollars and nothing done.First of all, if I would have known that Nice Electric changed the procedure, then I would have had enough work for them to be done in that hourFor example they could have repaired wiring which was done by Nice Electric as the initial wiring and now failed to workI lost all the content of a big freezer and a fridge because an outlet totally failed wile I was travelling that weekNo shortcut, but somehow no connection anymore.Foul wiring I guessThe guy I talked with at the Nice Electric Office in Cortez should have told me that Nice Electric has changed procedure and that it will cost from the first minute on and that the minimum fee is one hour plus the extra chargesOther than said in the reply by Nice Electric, I did not insist on this solution and did not exclude any other solutionWe have been standing in a building with visible wall-light and sockets and I told them about the wiring of this building and showed them the outside breaker-box with two Amp fusesThey did see it, but did disappear saying they do have to talk with the office.I did not say that there can not be another breaker-box in this roomIt is true that there is one for the Hot Tub and the 240V wiring for itI did not want a breaker-box in the walkway, were all the walls are all nice pine-woodWe opened the wall-panel and they saw the cable which is long enough to go there through the wall and put another breaker-box beside the one for the hot-tub, but with 120V onlyIt is true that I mentioned that I saw once a socket with a fuse integrated at Home Depot and suggested this instead of a big bulky breaker-box, because anyway I would need a socket close to the Hot-Tub breaker-box for the fan in the saunaThey said they will speak about this with the office and disappearedIt is true that I want to get this done, because I'm anyway renovating this building because in winter the roof failedNow I replaced the entire roof and are ready to finish the inside-renovationOf course this is the time to do it, before you finish renovationThere are many possibilities to get to a circuit with a breaker, even an access using the new ceiling is possibleRegarding the hot-tub connection, there is even a tunnel for the thick cable running through the floorAll this they did not take in calculation, they disappeared after to minutes.Another aspect of this became clear in the phonecall I later on had with the manager: He is angry at me and he somehow wants to show me his power as a revengeOne time, the only time a job at this site was not given to Nice Electric, because the estimate was about double of what I paid to [redacted] He was talking bad about this guy, even so he is a licensed electrician and was writing a correct invoice and did the job wellThe manager threatened me that he will give the invoice to collection and that this then would cost me even more.This behaviour of that manager plus not saying that they have changed their procedure and charging me $ for people not going for a solution but running away for a talk with the office - this all together made me bring this case to Revdex.comThe manager should understand this, when he can think clear and put his anger asideSincerely [redacted] * [redacted] , Electrical engineer,but not licensed in the US Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

8/9/- IN RESPONSE TO [redacted] COMPLAINT TO THE Revdex.com;STATEMENT FROM DAVID M [redacted] : ON 7/21/ [redacted] CAME TO THE SHOP AND TALKED ABOUT EXTENDING A CIRCUIT TO A NEW SUNROOM FROM AN EXISTING CIRCUIT [redacted] T NEVER ASKED FOR A PRICE OR A QUOTEIT SOUNDED LIKE HE WANTED THE WORK DONE FOR INSURANCE PURPOSES ON HIS HOUSE SO THAT'S HOW I ( DAVID ) ENTERED THE TASK FOR ***...STATEMENT FROM CODY B [redacted] : 7/21/ARRIVING AT THE JOB HE EXPLAINED WHAT HE WANTED TO DOTO ENERGIZE BRANCH CIRCUITS IN SUNROOM ADDITIONHE WANTED US TO TIE DIRECTLY INTO LEG OF HOT TUB CIRCUITI INFORMED HIM THAT OVERCURRENT PROTECTION MUST BE PRESENT INVOLVING A PANEL ON THE OTHER SIDE OF THE WALLHE WANTED TO PUT A PANEL INSIDE OF THE WALL AND COVER WITH ASPEN TONGUE AND GROOVEHE WAS INFORMED THAT IT WOULD NOT BE ACCESIBLECUSTOMER SAID HE DIDN'T WANT A BOX VISIBLE AND HE WANTED OVERCURRENT PROTECTION WITHIN A SINGLE GANG BOXI SAID THAT I'VE NEVER SEEN THAT BEFORE AND HE INSISTED IT IS AVAILABLE AT HOME DEPOT.HE SAID " I WOULD DO THE CONNECTIONS MYSELF BUT I WANT YOUR COMPANY NAME ON IT FOR INSURANCE PURPOSES."HE WIRED THE ADDITION HIMSELF AND COVERED IT UP WITHOUT AN INSPECTIONI TOLD HIM WE WOULD LOOK INTO OVERCURRENT PROTECTION AND GET BACK TO HIM.THAT NIGHT I CALLED CUSTOMER AFTER TALKING WITH [redacted] AND INFORMED HIM WE WOULD HAVE TO PUT A BIG BOX FOR CODE TO FEED HOT TUB AND BRANCH CIRCUITCUSTOMER NEVER CALLED BACKTALKED TO [redacted] FOLLOWING WEEK, HE DIDN'T WANT TO RUN CLEAR FROM PANEL DUE TO COST.---------------------------------------------------------------------------...⇄ us why here

This is our final response in regards to the statements in Mr [redacted] ’s rebuttal statementWe have not in the past ever given an estimate to Mr [redacted] for work performed by Nice ElectricWe did give him an estimate one time and he had that work done by another electrical service companyRegarding this instance in question, we were never asked for an estimate or as per our policy we would have provided one free of chargeHe wanted us to come and do a job at his residence and that is what we tried to doAfter we arrived on the jobsite and he explained what he was trying to accomplish our journeyman electrician decided that what he wanted was not per Colorado Code and he, our electrician, explained how we could do the job per Colorado Code and Mr [redacted] did not want the job done as per Colorado CodeMr [redacted] never called asking us to finish the work so he was billed for our electrician’s timeHe was not billed for two electricians but rather a Service Call charge, which has a one hour minimum, and is much less in dollar amount As for work done in the past and payment of that work, Mr [redacted] was late on all but one payment and at least one was over days which had incurred late charges and was being considered for collections

Complaint: [redacted]
I am rejecting this response because: First of all, thank you for the response. I have had several bigger jobs done by Nice Electric including the first installation at this site in 2008.Each time the procedure was the same: I decribed what I want to get done. Then somebody came took measures and we discussed how the job will be done and then I got an estimate and made an appointment for doing the work.I did start the procedure the same way. Came to the office described roughly the job and then somebody came. When they left after 15-20 minutes they said they do have to talk with the office and then I will get more information. I was happy it happened this day, because next day I left home for more than a week and travelled through Rocky Mountains with my wife.Instead of the estimate cam an invoice for a service of one hour plus feees for truck etc. Nearly a hundred Dollars and nothing done.First of all, if I would have known that Nice Electric changed the procedure, then I would have had enough work for them to be done in that hour. For example they could have repaired wiring which was done by Nice Electric as the initial wiring and now failed to work. I lost all the content of a big freezer and a fridge because an outlet totally failed wile I was travelling that week. No shortcut, but somehow no connection anymore.Foul wiring I guess. The guy I talked with at the Nice Electric Office in Cortez should have told me that Nice Electric has changed procedure and that it will cost from the first minute on and that the minimum fee is one hour plus the extra charges. Other than said in the reply by Nice Electric, I did not insist on this solution and did not exclude any other solution. We have been standing in a building with visible wall-light and sockets and I told them about the wiring of this building and showed them the outside breaker-box with two 20 Amp fuses. They did see it, but did disappear saying they do have to talk with the office.I did not say that there can not be another breaker-box in this room. It is true that there is one for the Hot Tub and the 240V wiring for it. I did not want a breaker-box in the walkway, were all the walls are all nice pine-wood. We opened the wall-panel and they saw the cable which is long enough to go there through the wall and put another breaker-box beside the one for the hot-tub, but with 120V only. It is true that I mentioned that I saw once a socket with a fuse integrated at Home Depot and suggested this instead of a big bulky breaker-box, because anyway I would need a socket close to the Hot-Tub breaker-box for the fan in the sauna. They said they will speak about this with the office and disappeared. It is true that I want to get this done, because I'm anyway renovating this building because in winter the roof failed. Now I replaced the entire roof and are ready to finish the inside-renovation. Of course this is the time to do it, before you finish renovation. There are many possibilities to get to a circuit with a breaker, even an access using the new ceiling is possible. Regarding the hot-tub connection, there is even a tunnel for the thick cable running through the floor. All this they did not take in calculation, they disappeared after 15 to 20 minutes.Another aspect of this became clear in the phonecall I later on had with the manager: He is angry at me and he somehow wants to show me his power as a revenge. One time, the only time a job at this site was not given to Nice Electric,  because the estimate was about double of what I paid to [redacted]. He was talking bad about this guy, even so he is a licensed electrician and was writing a correct invoice and did the job well. The manager threatened me that he will give the invoice to collection and that this then would cost me even more.This behaviour of that manager plus not saying that they have changed their procedure and charging me $ 100 for people not going for a solution but running away for a talk with the office - this all together made me bring this case to Revdex.com. The manager should understand this, when he can think clear and put his anger aside. Sincerely [redacted]. [redacted],  Electrical engineer,but not licensed in the US.  
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

This is our final response in regards to the false statements in Mr. [redacted]’s rebuttal statement. We have not in the past ever given an estimate to Mr. [redacted] for work performed by Nice Electric. We did give him an estimate one time and he had that work done by another electrical service company. Regarding this instance in question, we were never asked for an estimate or as per our policy we would have provided one free of charge. He wanted us to come and do a job at his residence and that is what we tried to do. After we arrived on the jobsite and he explained what he was trying to accomplish our journeyman electrician decided that what he wanted was not per Colorado Code and he, our electrician, explained how we could do the job per Colorado Code and Mr. [redacted] did not want the job done as per Colorado Code. Mr. [redacted] never called asking us to finish the work so he was billed for our electrician’s time. He was not billed for two electricians but rather a Service Call charge, which has a one hour minimum, and is much less in dollar amount.  As for work done in the past and payment of that work, Mr. [redacted] was late on all but one payment and at least one was over 90 days which had incurred late charges and was being considered for collections.

8/9/16 - IN RESPONSE TO [redacted] COMPLAINT TO THE Revdex.com;STATEMENT FROM DAVID M[redacted]: ON 7/21/2016 [redacted] CAME TO THE SHOP AND TALKED ABOUT EXTENDING A CIRCUIT TO A NEW SUNROOM FROM AN EXISTING CIRCUIT. [redacted]T NEVER ASKED FOR A PRICE OR A QUOTE. IT SOUNDED LIKE HE WANTED THE WORK DONE FOR...

INSURANCE PURPOSES ON HIS HOUSE SO THAT'S HOW I ( DAVID ) ENTERED THE TASK FOR [redacted]...STATEMENT FROM CODY B[redacted]: 7/21/2016 ARRIVING AT THE JOB HE EXPLAINED WHAT HE WANTED TO DO. TO ENERGIZE BRANCH CIRCUITS IN SUNROOM ADDITION. HE WANTED US TO TIE DIRECTLY INTO LEG OF HOT TUB CIRCUIT. I INFORMED HIM THAT OVERCURRENT PROTECTION MUST BE PRESENT INVOLVING A PANEL ON THE OTHER SIDE OF THE WALL. HE WANTED TO PUT A PANEL INSIDE OF THE WALL AND COVER WITH ASPEN TONGUE AND GROOVE. HE WAS INFORMED THAT IT WOULD NOT BE ACCESIBLE. CUSTOMER SAID HE DIDN'T WANT A BOX VISIBLE AND HE WANTED OVERCURRENT PROTECTION WITHIN A SINGLE GANG BOX. I SAID THAT I'VE NEVER SEEN THAT BEFORE AND HE INSISTED IT IS AVAILABLE AT HOME DEPOT.HE SAID " I WOULD DO THE CONNECTIONS MYSELF BUT I WANT YOUR COMPANY NAME ON IT FOR INSURANCE PURPOSES."HE WIRED THE ADDITION HIMSELF AND COVERED IT UP WITHOUT AN INSPECTION. I TOLD HIM WE WOULD LOOK INTO OVERCURRENT PROTECTION AND GET BACK TO HIM.THAT NIGHT I CALLED CUSTOMER AFTER TALKING WITH [redacted] AND INFORMED HIM WE WOULD HAVE TO PUT A BIG BOX FOR CODE TO FEED HOT TUB AND BRANCH CIRCUIT. CUSTOMER NEVER CALLED BACK. TALKED TO [redacted] FOLLOWING WEEK, HE DIDN'T WANT TO RUN CLEAR FROM PANEL DUE TO COST.---------------------------------------------------------------------------...⇄ us why here...

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Dear Sirs,first of all, I never paid late and never was forced by collection.  This is lying and this is somehow making finding an acceptable way difficult. How should I have rejected the estimate for wiring this building if this not would have been in Dollars, as an estimate is. Everyone has different hourly rates - therefore estimates are in Dollars. Also the first wiring of my property was done after an estimate. It was just another manager there at this time. It could have been 10 people coming and nobody gets the hands out of the pockets and does the work. We discussed possibilities and I showed them the circuit box of this specific building which was wired by [redacted] (also a certified electrician) and that it has two circuits 20 Amps each. I told them that in the sunroom are only few LED Bulbs and a socket for a fan. We have been together standing in a room, where sockets and lamps are present and are not wired by Nice Electric and are not connected from the Hot-Tub 240V circuit. My installation is completely according to the code and I want to keep it and I said this to the two guys that the Homeowners Insurance insists on this. I'm engineer, but not licensed here. Therefore I do not connect anything with hard wiring to an existing circuit. Here again a lie from these people. These two people from Nice Electric came, got showed all, we discussed several possibilities and then they disappeared after 15-20 minutes saying they do have to ask at the office.Then I was gone for a week and when I came back instead of the expected estimate there was a bill for 1 hour work, which they did not do. When I called Nice Electric because I thought this is just a missunderstanding and a wrong bill, the manager called back shouting at me and being still angry because once I rejected his estimate and calling me a difficult person. These are the hard facts. I would have had enough work for them, for example repairing the failed circuit ( installed by Nice Electric in 2008 and untouched since then) which was costing me the content of one fridge-freezer-combuination and a big freezer because of failing while I was gone. Still not working - they can look what they did wrong, in case they do have any honor and responsibiulity-awareness towards their customers. It was their decision to go after 15-20 minutes of not getting their hands out of their pocket and merely talking and run away to ask at the office - I did not chase them away!It is not correct to charge me for no work done.I even opened the wood-wall for them. They did not have any tools with them beside a screwdriver. Of course they might have had at their truck, but there was no effort at all on their site to do any work. They even left the hot-tub switch open, not reinstalling the protection which prevents touching the wiring. My wife could have been killed by this lack of all coution by these two people. She saw it next day, when she wanted to switch off the hot-tub for cleaning, fortunately before grabbing into the box for the circuit-breaker. I ask the reponsible person at Nice Electric to see the facts listed above, see their own neglectance and see how these people behaved and disappeared. I'm owning a company in Germany and have been the manyger of it. Therefore I know that mistakes can hapen and that this mistakes are pointing towards something I can make better. It's like a free business-consulting.I mentioned clear facts of lack of quality in work done in the past, dangerous neglection of minimum security and coution ( the hot-tub-switchbox) and this should be a warning or at least a strong hint for raising quality and training people in responsibility - especially electricians.Instead to standing to misstakes happened, shouting at me and being angry because I do not pay for no work not at all done and even lying here and insulting me - this is a very bad experience which I had to make public and therefore called for help by the Revdex.com. I'm an engineer, business owner in Germany and do have more than 20 years business-experience as a self-employed consultant. Why should I kiss the [redacted] of someone doing wrong and then insulting me instead of correcting the mistakes?Why should I pay for no work done? Why shoud I not say what truely happened?  I'm happy Revdex.com exists and I hope Nice Electric sees it as a chance to learn something and to improve before somebody dies from their neglectance of basic procedures and lack of quality. Sincerely [redacted], Electrical Engineer and Business Consultant