Sign in

Duran's Body Shop, Inc.

Sharing is caring! Have something to share about Duran's Body Shop, Inc.? Use RevDex to write a review
Reviews Duran's Body Shop, Inc.

Duran's Body Shop, Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2014/12/26) */
[redacted]'s Body Shop INC., is a family owned and family managed business, established in 1985 here in the Chicagoland area. The running of a small business in this city is a daily struggle. When matters such as this occur, we take proper...

precaution to the progress of the situation.
Unfortunately, with this specific case, we did take extended measurements how on it was resolved overall. Although we completely disagree on how this "contract" was initiated by both parties (Mr.[redacted] & our former employee) we here at Duran's did in fact do all in our power to satisfy the client and complete the project at hand. We honored all monies given toward the restoration project. We'd like to have it be known that with an overhaul of management , more progress was made in that time frame, compared to when monies were rendered to employee(without receipt) , which lead us to believe Mr.[redacted] understood he took improper actions towards the progression of his vehicle "contract". DBS INC., provided owner with a proper estimate of the restoration to his 1971 Chevelle and agreed to the balance owed.

We at Duran's Body Shop INC. clearly realized that our former employee excessively abused regulations regarding transactions and since then, we have terminated that individual. We wish to not tarnish our business' reputation and family name furthermore. We'd like to let it be known that all contracts entered with DBS INC., are honored if established properly and fair to both parties involved. This particular "contract" was entered through text messaging and email, which we do not approve of.
All business transactions of this caliber are to be handled with proper paperwork (i.e- invoice, estimate, receipts).Although Mr.[redacted] did not provide proper receipts for monies rendered, owner still honored amount. We hope Mr. [redacted] is aware that we at Duran's were left with the impression that he was fully satisfied with the completed project of his 1971 Chevelle restoration. Unfortunately, he took it upon himself to claim his improper actions toward the initiation of this project and the payments rendered (without receipt & handling outside of DBS location) are enough to challenge our integrity.
We are proud to announce that Duran's Body Shop INC. will be celebrating our 30th year of business in 2015 and we are looking forward to be a part of our West Town Chicago community for the next 30 years with a strong work ethic and loyalty to our industry.
Initial Consumer Rebuttal /* (3000, 10, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree with the response given. It is my understanding that they have fired the problem employee, however the entire process and quality were subpar at best. The failure of the employee to provide a written contract is not my fault, it's the businesses fault. I verified through two seperate attorneys that a verbal contract is fine however a written contract over email or text agreed on by an agent of the body shop is enforceable and valid. The entire project was spelled out along with the money paid and received for services that were not completed at the time. I paid over and above what I should have to end the nightmare of dealing with the shop. I don't have time or money to fight in court for a car that was done mediocre at best. I had high hopes for the shop to produce a quality product that I could show off and refer friends however it is not something I would recommend to my worst enemy. I still believe legal action should be taken and not me who was the one taken. I know I'm not the first and certainly will not be the last who has a similar experience at this shop. All I can do is worn future possible customers of what my experience was and to try to save them two years of headaches and lies.

Check fields!

Write a review of Duran's Body Shop, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Duran's Body Shop, Inc. Rating

Overall satisfaction rating

Add contact information for Duran's Body Shop, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated