Duratherm Window Corporation

Initial Business Response / [redacted] (1000, 7, 2017/02/16) */ Our General Sales Manager contacted Mr [redacted] regarding the televisionHe explained our advertisement said "CPO" next to the price of the television he purchased"CPO" stands for "certified previously owned"Our sales person did tell the customer the unit was refurbishedMr [redacted] stated he wanted to keep the television We apologize for the inconvenience our customer was caused

Initial Business Response /* (1000, 5, 2016/06/10) */
Our Regional Manager has tried contacting Ms*** using the email address you provided and has not received a response from herOur records do not show a purchase to *** *** during the time frame listedIf you could please give us
a phone number and/or invoice number we would be happy to resolve this issue
Thank You
Initial Consumer Rebuttal /* (3000, 7, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure why it would not be in my nameBut I just pulled my receipt and for some reason my salesman put it in someone else name *** *** My address was *** *** *** *** ** XXXXXI don't understand this since we have purchased so many items from ABC and always had warranty'sBut the invoice number is *** My phone number is (XXX) XXX-XXXX it has changed since I have purchased laptopThis is my cell I no longer have a home phone
Final Consumer Response /* (2000, 11, 2016/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** ***
*** *** ***
*** ** XXXXX
(XXX) XXX-XXXX
Final Business Response /* (4000, 9, 2016/06/13) */
Our Regional Manager spoke with Ms*** todayThe manufacturer (ASUS) is servicing what is covered under warrantyThe customer agreed to pay for the parts that are not coveredWe are also refunding her the cost of the extended warranty to help pay for the cost of the uncovered repair
In addition, she was offered a discount on a future purchase
We apologize for the inconvenience our customer was caused

Initial Business Response /* (1000, 7, 2017/02/16) */
Our General Sales Manager contacted Mr. [redacted] regarding the television. He explained our advertisement said "CPO" next to the price of the television he purchased. "CPO" stands for "certified previously owned". Our sales person did tell the...

customer the unit was refurbished. Mr. [redacted] stated he wanted to keep the television.
We apologize for the inconvenience our customer was caused.