Duringer Law Group, PLC

Initial Business Response / [redacted] (1000, 7, 2016/02/23) */ Contact Name and Title: [redacted] C [redacted] , Esq Contact Phone: [redacted] Contact Email: [redacted] @duringerlaw.com the client contacted our Orange County office to initiate a new litigation matterThe firm's billing rates were explained to her in detail and are prominent in our advertising and on our websiteThe anticipated fees and costs were explained in detail, she agreed and paid the initial retainer for fees and anticipated court costs of $by credit cardShe forwarded her lease agreement and other documents; they were reviewed by an attorney who advised her that a formal notice of termination was necessary, that her lease provided an automatic renewal paragraphShe didn't like that advice, and insisted on proceeding regardlessWe properly advised her to the contrary and explained the necessary procedure, not our rules, but California lawStaff was very patient with the client, spoke with her several times, patiently described the process and the requirements to both her and her real estate agentThe agent understood but the client refused to listenWe offered to provide her the necessary notice to serve herself or we could serve it for herShe refused, insisted that we proceedWe again explained the processThe client then canceled the case, we closed our file, billed her $for the time and effort, telephone calls and advice given, and immediately credited the balance of $to her credit cardTotal amount charged to her was $She called the office repeatedly demanding a full refund and threatened to contact 'everybody' about this until we relented and refunded her $We provided sound advice at her request, we saved her the expense and embarrassment of filing a problematic case, and spent substantial time explaining the law and issues to her, we do not cater to bullying tactics or threatsour fees billed were entirely justified and we did absolutely nothing improper Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received a credit to my discover card for the services that were not renderedI also never heard back from the company when emailed regarding my case for which I took my case elsewhereI questioned regarding the fact that I gave a day notice and in the contract if this was given, the lease would not go month to month, but again no response and no refund has been received as of today

Initial Business Response /* (1000, 7, 2016/02/23) */
Contact Name and Title: [redacted] C [redacted], Esq.
Contact Phone: [redacted]
Contact Email: [redacted]@duringerlaw.com
the client contacted our Orange County office to initiate a new litigation matter. The firm's billing rates were explained...

to her in detail and are prominent in our advertising and on our website. The anticipated fees and costs were explained in detail, she agreed and paid the initial retainer for fees and anticipated court costs of $705 by credit card. She forwarded her lease agreement and other documents; they were reviewed by an attorney who advised her that a formal notice of termination was necessary, that her lease provided an automatic renewal paragraph. She didn't like that advice, and insisted on proceeding regardless. We properly advised her to the contrary and explained the necessary procedure, not our rules, but California law. Staff was very patient with the client, spoke with her several times, patiently described the process and the requirements to both her and her real estate agent. The agent understood but the client refused to listen. We offered to provide her the necessary notice to serve herself or we could serve it for her. She refused, insisted that we proceed. We again explained the process. The client then canceled the case, we closed our file, billed her $95 for the time and effort, telephone calls and advice given, and immediately credited the balance of $610 to her credit card. Total amount charged to her was $95. She called the office repeatedly demanding a full refund and threatened to contact 'everybody' about this until we relented and refunded her $95. We provided sound advice at her request, we saved her the expense and embarrassment of filing a problematic case, and spent substantial time explaining the law and issues to her, we do not cater to bullying tactics or threats. our fees billed were entirely justified and we did absolutely nothing improper.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a credit to my discover card for the services that were not rendered. I also never heard back from the company when emailed regarding my case for which I took my case elsewhere. I questioned regarding the fact that I gave a 30 day notice and in the contract if this was given, the lease would not go month to month, but again no response and no refund has been received as of today