I want to start by apologizing to you for the misunderstanding. Your extended service agreement provider never went out of business and they are still in business right now. [redacted] was simply the company that would provide a refund if you never had a claim on your trailer, still own the...
trailer and still have the extended service agreement in effect (did not cancel it). We paid for the [redacted] policy out of our funds, you were not charged for it and it was done as a favor to our customers. We are in the process of notifying our customers for a second time that [redacted] went out of business as we have learned many were not notified the first time, they were missed somehow. So I want to apologize that you must have been missed? However with that being said, the refund is not coming even if you apply, however, please know we are very sorry this happened, but it was out of our control. We do not own [redacted] and did not control them. That being said, we would like to offer you a choice of the following showing you we do care and appreciate your business. 1. $250 parts credit through our store which includes free shipping within the continental US. or $500 off a new RV. let me know which you prefer and thank you again for your time and sorry again this happened. Attached is a letter that describes it even better. Thanks-
The bed an couch set up was picked up by their personal and brought back to their parts department. They had it crated up and sent to me. They should have made shore every thing was their before doing that. I ordered it with Durnell's RV
Let me start by apologizing that this situation occurred. As you know we do take customers very seriously and we are very upset that this company went out of business. We did check them out and we were told they were insurance backed. It appears the information was...
dishonest that we were given. It also was a very bad time in the U.S. after all companies like GM and Chrysler went out of business as well. I also want to apologize that you were not notified by my staff before now. We notified customers to give them an opportunity to cancel/use their extended warranty so they could recoup some of their money. Obviously they missed you and for that I am very sorry. I would like to point out that we do not own that company, had no ownership or any management of the company. We cannot control that they went out of business and had no idea it was coming or would have done something. We have been trying to secure monies from them for our customers but have been unsuccessful to this point. If we ever have any success we would of course notify you. Finally, because you are important to us I would like to offer you $500 off any future RV purchase or $250 store credit. I wish there was more we could do, but there isn't. Please again, know we feel terrible and are sorry this happened. Unfortunately it is out of our control.
Mr. [redacted]'s issues have been resolved. He is a very valued customer and we traveled over 45 miles to ensure he was taken care of. Thank you for your business-
I am rejecting this response because: we thawed the camper out ourselves and there was no coolant in the entire camper. We completely dumped everything and there was no evidence of coolant. My husband is a certified mechanic that owns his own business and knows the appropriate substance. This is appropriate for the Revdex.com because this is the fourth encounter that we have had to deal with poor service out of your service department. To blame everything we have experienced since September on one person is unexceptable. That is why there are managers and business owners such as yourself to handle issues such as this. One man [redacted] can not run a department by himself, because you can't trust the work from the other workers. This is a bigger problem than one person.
I tried to close this dispute because I was satisfied with the vendor, but your web site would not let me do it. Please amend this dispute to show that I am satisfied with the results.Thanks,
Mr. [redacted], It is because of us at RVWholesalers that your unit is at Forest River. I have emailed you two times in the last three weeks and I have called you personally three times to see where you were in this process. You have not returned the emails or...
the phone calls. Please note your unit is at the factory getting repaired because we intervened and continue to. I am sorry they are not communicating properly with you, however filing a Revdex.com complaint against my company won't make Forest River communicate with you. Also, what more can I personally do then call and email you? The reason I have been contacting you is to see how the factory is communicating with you. Please help me help you, take the calls or return them, and answer email. Also, as to the Nationwide service network, we have places all around you and you are in OHIO. We offered to come and get it and do repairs. I understand you wanted the factory, so we again, made that happen. I will call you again after I get off the phone with the factory.David D[redacted]
I wanted to update that Forest River has agreed to pay the full cost of the repair. We consider this complaint to be resolved. Additionally, our attorney has not received a return call from D[redacted] RV's attorney. Thank you for helping us to get this resolved quickly. Much appreciated,[redacted]
Hello Mr. [redacted], I am sorry that you cancelled your deal. Unfortunately as you were informed at the time of purchase, since we ordered a Sandpiper RV for you the deposit is not refundable. We still have to take the ordered RV from the factory. Also,...
it clearly states both on the credit card authority form that you signed as well as our terms and conditions, which you also signed, that your deposit is not refundable. What I will do for you as a good will gesture is hold this deposit for you for a six month period. If you decide to buy any time in the next six months you will be able to apply this deposit to your purchase. Thank you for understanding that we are only holding you to what you agreed to in writing. I have attached the documents with your signatures for your review as well. This should help clear up any confusion. Thank you again- David D[redacted]
[redacted] You were originally coming here to pick up and had the unit in your grandmother's name and she was not traveling with you. Obviously she would have to sign the paperwork since it is in her name. If you would have signed her name that would be fraud. Then we were sending...
the paperwork to her but again, you decided again to cancel the unit. It went back and forth, you calling in, your father calling in, cancelling and then taking the unit back and forth. We even installed heated holding tanks and an enclosed underbelly for you and now you cancel again and we are stuck with that bill. Long story short, we have chose to not pursue any monies from you for the extra work we did and we have let you out of the deal. You your self mention the deposits are not refundable and all of the paperwork clearly notes that it is not refundable. Thank you for sticking to our agreement, you agreed we keep the deposit and we agreed to let you out of the deal and not charge you for the sealed and heated underbelly.David
I want to start by apologizing to you for the misunderstanding. Your extended service agreement provider never went out of business and they are still in business right now. [redacted] was simply the company that would provide a refund if you never had a claim on your trailer, still own the...
trailer and still have the extended service agreement in effect (did not cancel it). We paid for the [redacted] policy out of our funds, you were not charged for it and it was done as a favor to our customers. We are in the process of notifying our customers for a second time that [redacted] went out of business as we have learned many were not notified the first time, they were missed somehow. So I want to apologize that you must have been missed? However with that being said, the refund is not coming even if you apply, however, please know we are very sorry this happened, but it was out of our control. We do not own [redacted] and did not control them. That being said, we would like to offer you a choice of the following showing you we do care and appreciate your business. 1. $250 parts credit through our store which includes free shipping within the continental US. or $500 off a new RV. let me know which you prefer and thank you again for your time and sorry again this happened. Attached is a letter that describes it even better. Thanks-
The bed an couch set up was picked up by their personal and brought back to their parts department. They had it crated up and sent to me. They should have made shore every thing was their before doing that. I ordered it with Durnell's RV
Let me start by apologizing that this situation occurred. As you know we do take customers very seriously and we are very upset that this company went out of business. We did check them out and we were told they were insurance backed. It appears the information was...
dishonest that we were given. It also was a very bad time in the U.S. after all companies like GM and Chrysler went out of business as well. I also want to apologize that you were not notified by my staff before now. We notified customers to give them an opportunity to cancel/use their extended warranty so they could recoup some of their money. Obviously they missed you and for that I am very sorry. I would like to point out that we do not own that company, had no ownership or any management of the company. We cannot control that they went out of business and had no idea it was coming or would have done something. We have been trying to secure monies from them for our customers but have been unsuccessful to this point. If we ever have any success we would of course notify you. Finally, because you are important to us I would like to offer you $500 off any future RV purchase or $250 store credit. I wish there was more we could do, but there isn't. Please again, know we feel terrible and are sorry this happened. Unfortunately it is out of our control.
Mr. [redacted]'s issues have been resolved. He is a very valued customer and we traveled over 45 miles to ensure he was taken care of. Thank you for your business-
I am rejecting this response because: we thawed the camper out ourselves and there was no coolant in the entire camper. We completely dumped everything and there was no evidence of coolant. My husband is a certified mechanic that owns his own business and knows the appropriate substance. This is appropriate for the Revdex.com because this is the fourth encounter that we have had to deal with poor service out of your service department. To blame everything we have experienced since September on one person is unexceptable. That is why there are managers and business owners such as yourself to handle issues such as this. One man [redacted] can not run a department by himself, because you can't trust the work from the other workers. This is a bigger problem than one person.
I tried to close this dispute because I was satisfied with the vendor, but your web site would not let me do it. Please amend this dispute to show that I am satisfied with the results.Thanks,
Mr. [redacted], It is because of us at RVWholesalers that your unit is at Forest River. I have emailed you two times in the last three weeks and I have called you personally three times to see where you were in this process. You have not returned the emails or...
the phone calls. Please note your unit is at the factory getting repaired because we intervened and continue to. I am sorry they are not communicating properly with you, however filing a Revdex.com complaint against my company won't make Forest River communicate with you. Also, what more can I personally do then call and email you? The reason I have been contacting you is to see how the factory is communicating with you. Please help me help you, take the calls or return them, and answer email. Also, as to the Nationwide service network, we have places all around you and you are in OHIO. We offered to come and get it and do repairs. I understand you wanted the factory, so we again, made that happen. I will call you again after I get off the phone with the factory.David D[redacted]
I wanted to update that Forest River has agreed to pay the full cost of the repair. We consider this complaint to be resolved. Additionally, our attorney has not received a return call from D[redacted] RV's attorney. Thank you for helping us to get this resolved quickly. Much appreciated,[redacted]
Hello Mr. [redacted], I am sorry that you cancelled your deal. Unfortunately as you were informed at the time of purchase, since we ordered a Sandpiper RV for you the deposit is not refundable. We still have to take the ordered RV from the factory. Also,...
it clearly states both on the credit card authority form that you signed as well as our terms and conditions, which you also signed, that your deposit is not refundable. What I will do for you as a good will gesture is hold this deposit for you for a six month period. If you decide to buy any time in the next six months you will be able to apply this deposit to your purchase. Thank you for understanding that we are only holding you to what you agreed to in writing. I have attached the documents with your signatures for your review as well. This should help clear up any confusion. Thank you again- David D[redacted]
We seemed to have settled with Mike at RVW and would like to withdraw complaint.
[redacted] You were originally coming here to pick up and had the unit in your grandmother's name and she was not traveling with you. Obviously she would have to sign the paperwork since it is in her name. If you would have signed her name that would be fraud. Then we were sending...
the paperwork to her but again, you decided again to cancel the unit. It went back and forth, you calling in, your father calling in, cancelling and then taking the unit back and forth. We even installed heated holding tanks and an enclosed underbelly for you and now you cancel again and we are stuck with that bill. Long story short, we have chose to not pursue any monies from you for the extra work we did and we have let you out of the deal. You your self mention the deposits are not refundable and all of the paperwork clearly notes that it is not refundable. Thank you for sticking to our agreement, you agreed we keep the deposit and we agreed to let you out of the deal and not charge you for the sealed and heated underbelly.David