Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me despite the fact that they continue to lie about what happened Regards, [redacted]
There was no need to contact the Revdex.com, We have from day one asked you to provide us with a receipt, and you refused to do so until it got to this pointIf the receipt would have been provided when we first asked for it, this issue would long be overNow that the receipt has been received the request for the refund has been submitted to the accounting departmentThank you
Good morning,We have reviewed this complaint and here is our responseThis client had a clean scheduled for 5/and canceled last minute by leaving a voicemail for us on 4/We do advise our clients if you need to cancel your appointment that is no problem but we wanted to hear from her by noon that Friday before or there is last minute cancellation fee of a $so that is why she was charged.I will contact our accounting department today and advise them to credit Ms back the $as a customer service courtesyThank you,Sandra C [redacted]
Ref: D [redacted] Dear [redacted] :On October 3rd, [redacted] scheduled Maid Brigade to clean her home at [redacted] , Alexandria, VA ***.On October 4th [redacted] called and left a voice mail message after hours stating that she specifically asked us not to go into her laundry closet and that the team did enter that area and moved items around, that her hot water heater was on its last leg and now the team caused further damage, but never indicated what the damage was at that point.After retrieving her message and within two hours of the office opening on Tuesday October Tina J [redacted] attempted calling [redacted] but couldn't reach herFor a day or two they played telephone tagOnce they connected on the phone briefly, they started e-mailing back in forth, Tina asked **.to provide us with more information as to what exactly happen and what was broken as well as pictures[redacted] advised Tina that nothing was actually broken just the pilot light had gone out and that she had to pay a plumber to come out and relight it, at which time it started leaking[redacted] expressed that she wanted us to reimburse her $that she paid for the cleaning, but stated that the cleaning was excellent and she was going to call to give a tip until she realized that her hot water heater was not workingAlso that she wanted to be paid for the $that she paid for the plumber to come out [redacted] advised Tina that she did not expect us to replace the water heater because it was oldTina again asked **to provide us with pictures and a receipt and we would investigate it and get back to her?? [redacted] sent pictures but advised that if and when it was approved she would provide a receipt.its Maid Brigades policy when receiving a call with this type of concern, to investigate the issue comprehensively.We listened to the original recorded call, and spoke to the team to get their feedback as to what exactly happened in the home.During the telephone conversation, we didn't hear at any point that [redacted] advised our representative that the team was not to go into the laundry closet.The cleaning team reported that they only opened the closet door to vacuum the part of the floor inside it because it was clearly dirty and leaving it untouched would reflect on the job that they were doingThey said that they moved a couple of laundry detergent bottles, a small rug and a fire extinguisher into the hallway, vacuumed that front floor portion, the rug, and put them back in the closetAt no point did they try to reach to the back of the closet with the vacuum brush nor with any other cleaning supply.The water heater is located in the back of the closet, behind the washer/dryer and is not easily accessibleUsing the vacuum wand with a floor brush wouldn't produce significant vacuum effectaround it.After reviewing the photos, and seeing where the hot water heater is located, and based on the team's statements, we do not think it is at all possible that our team was at fault for the pilot light issueAlso, and most importantly [redacted] has said multiple times that her hot water heater is very old and on its last leg and we can't take responsibility for the wear and tear of her appliance [redacted] also was satisfied with the cleaning itself.Upon production of the receipt for her plumbing call, we are willing to compensate [redacted] for the $costThis is not because we believe we are at fault, but rather to demonstrate our uncommonly strong customer service commitmentPlease encourage her to provide the receipt if she would appreciate this outcome.Sincerely,Sandra C
Good morning,The final result of this matter is Msonly wanted to pay $because she was not satisfied with some of the areas that were cleanedThe amount of the clean that Mswas quoted was $so we refunded $and the customer was satisfiedWe checked all of our phone/email records and
we have no records of Mrtrying to contact usMaid Brigade's are all privately owned, so Mrwas communicating with a different Maid Brigade office not oursOnce he finally connected to us we took care of the matter right over the telephone and Mrwas credited the next day.Thank you,Sandra C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,We have reviewed this complaint and here is our response. This client had a clean scheduled for 5/1 and canceled last minute by leaving a voicemail for us on 4/30. We do advise our clients if you need to cancel your appointment that is no problem but we wanted to hear from her by noon...
that Friday before or there is last minute cancellation fee of a $100 so that is why she was charged.I will contact our accounting department today and advise them to credit Ms back the $100 as a customer service courtesy. Thank you,Sandra C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me despite the fact that they continue to lie about what happened.
Regards,
[redacted]
Ref: D [redacted]Dear [redacted]:On October 3rd, 2016 [redacted] scheduled Maid Brigade to clean her home at [redacted], Alexandria, VA [redacted].On October 4th [redacted] called and left a voice mail message after hours stating that she specifically asked us not to go into...
her laundry closet and that the team did enter that area and moved items around, that her hot water heater was on its last leg and now the team caused further damage, but never indicated what the damage was at that point.After retrieving her message and within two hours of the office opening on Tuesday October 4 Tina J[redacted] attempted calling [redacted] but couldn't reach her. For a day or two they played telephone tag. Once they connected on the phone briefly, they started e-mailing back in forth, Tina asked **.to provide us with more information as to what exactly happen and what was broken as well as pictures.[redacted] advised Tina that nothing was actually broken just the pilot light had gone out and that she had to pay a plumber to come out and relight it, at which time it started leaking.[redacted] expressed that she wanted us to reimburse her $135 that she paid for the cleaning, but stated that the cleaning was excellent and she was going to call to give a tip until she realized that her hot water heater was not working. Also that she wanted to be paid for the $106 that she paid for the plumber to come out. [redacted] advised Tina that she did not expect us to replace the water heater because it was old. Tina again asked **. to provide us with pictures and a receipt and we would investigate it and get back to her. ??[redacted] sent pictures but advised that if and when it was approved she would provide a receipt.its Maid Brigades policy when receiving a call with this type of concern, to investigate the issue comprehensively.We listened to the original recorded call, and spoke to the team to get their feedback as to what exactly happened in the home.During the telephone conversation, we didn't hear at any point that [redacted] advised our representative that the team was not to go into the laundry closet.The cleaning team reported that they only opened the closet door to vacuum the part of the floor inside it because it was clearly dirty and leaving it untouched would reflect on the job that they were doing. They said that they moved a couple of laundry detergent bottles, a small rug and a fire extinguisher into the hallway, vacuumed that front floor portion, the rug, and put them back in the closet. At no point did they try to reach to the back of the closet with the vacuum brush nor with any other cleaning supply.The water heater is located in the back of the closet, behind the washer/dryer and is not easily accessible. Using the vacuum wand with a floor brush wouldn't produce significant vacuum effectaround it.After reviewing the photos, and seeing where the hot water heater is located, and based on the team's statements, we do not think it is at all possible that our team was at fault for the pilot light issue. Also, and most importantly [redacted] has said multiple times that her hot water heater is very old and on its last leg and we can't take responsibility for the wear and tear of her appliance. [redacted] also was satisfied with the cleaning itself.Upon production of the receipt for her plumbing call, we are willing to compensate [redacted] for the $106 cost. This is not because we believe we are at fault, but rather to demonstrate our uncommonly strong customer service commitment. Please encourage her to provide the receipt if she would appreciate this outcome.Sincerely,Sandra C
There was no need to contact the Revdex.com, We have from day one asked you to provide us with a receipt, and you refused to do so until it got to this point. If the receipt would have been provided when we first asked for it, this issue would long be over. Now that the receipt has been received the request for the refund has been submitted to the accounting department. Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me despite the fact that they continue to lie about what happened Regards, [redacted]
There was no need to contact the Revdex.com, We have from day one asked you to provide us with a receipt, and you refused to do so until it got to this pointIf the receipt would have been provided when we first asked for it, this issue would long be overNow that the receipt has been received the request for the refund has been submitted to the accounting departmentThank you
Good morning,We have reviewed this complaint and here is our responseThis client had a clean scheduled for 5/and canceled last minute by leaving a voicemail for us on 4/We do advise our clients if you need to cancel your appointment that is no problem but we wanted to hear from her by noon that Friday before or there is last minute cancellation fee of a $so that is why she was charged.I will contact our accounting department today and advise them to credit Ms back the $as a customer service courtesyThank you,Sandra C [redacted]
Ref: D [redacted] Dear [redacted] :On October 3rd, [redacted] scheduled Maid Brigade to clean her home at [redacted] , Alexandria, VA ***.On October 4th [redacted] called and left a voice mail message after hours stating that she specifically asked us not to go into her laundry closet and that the team did enter that area and moved items around, that her hot water heater was on its last leg and now the team caused further damage, but never indicated what the damage was at that point.After retrieving her message and within two hours of the office opening on Tuesday October Tina J [redacted] attempted calling [redacted] but couldn't reach herFor a day or two they played telephone tagOnce they connected on the phone briefly, they started e-mailing back in forth, Tina asked **.to provide us with more information as to what exactly happen and what was broken as well as pictures[redacted] advised Tina that nothing was actually broken just the pilot light had gone out and that she had to pay a plumber to come out and relight it, at which time it started leaking[redacted] expressed that she wanted us to reimburse her $that she paid for the cleaning, but stated that the cleaning was excellent and she was going to call to give a tip until she realized that her hot water heater was not workingAlso that she wanted to be paid for the $that she paid for the plumber to come out [redacted] advised Tina that she did not expect us to replace the water heater because it was oldTina again asked **to provide us with pictures and a receipt and we would investigate it and get back to her?? [redacted] sent pictures but advised that if and when it was approved she would provide a receipt.its Maid Brigades policy when receiving a call with this type of concern, to investigate the issue comprehensively.We listened to the original recorded call, and spoke to the team to get their feedback as to what exactly happened in the home.During the telephone conversation, we didn't hear at any point that [redacted] advised our representative that the team was not to go into the laundry closet.The cleaning team reported that they only opened the closet door to vacuum the part of the floor inside it because it was clearly dirty and leaving it untouched would reflect on the job that they were doingThey said that they moved a couple of laundry detergent bottles, a small rug and a fire extinguisher into the hallway, vacuumed that front floor portion, the rug, and put them back in the closetAt no point did they try to reach to the back of the closet with the vacuum brush nor with any other cleaning supply.The water heater is located in the back of the closet, behind the washer/dryer and is not easily accessibleUsing the vacuum wand with a floor brush wouldn't produce significant vacuum effectaround it.After reviewing the photos, and seeing where the hot water heater is located, and based on the team's statements, we do not think it is at all possible that our team was at fault for the pilot light issueAlso, and most importantly [redacted] has said multiple times that her hot water heater is very old and on its last leg and we can't take responsibility for the wear and tear of her appliance [redacted] also was satisfied with the cleaning itself.Upon production of the receipt for her plumbing call, we are willing to compensate [redacted] for the $costThis is not because we believe we are at fault, but rather to demonstrate our uncommonly strong customer service commitmentPlease encourage her to provide the receipt if she would appreciate this outcome.Sincerely,Sandra C
Good morning,The final result of this matter is Msonly wanted to pay $because she was not satisfied with some of the areas that were cleanedThe amount of the clean that Mswas quoted was $so we refunded $and the customer was satisfiedWe checked all of our phone/email records and
we have no records of Mrtrying to contact usMaid Brigade's are all privately owned, so Mrwas communicating with a different Maid Brigade office not oursOnce he finally connected to us we took care of the matter right over the telephone and Mrwas credited the next day.Thank you,Sandra C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,We have reviewed this complaint and here is our response. This client had a clean scheduled for 5/1 and canceled last minute by leaving a voicemail for us on 4/30. We do advise our clients if you need to cancel your appointment that is no problem but we wanted to hear from her by noon...
that Friday before or there is last minute cancellation fee of a $100 so that is why she was charged.I will contact our accounting department today and advise them to credit Ms back the $100 as a customer service courtesy. Thank you,Sandra C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me despite the fact that they continue to lie about what happened.
Regards,
[redacted]
Ref: D [redacted]Dear [redacted]:On October 3rd, 2016 [redacted] scheduled Maid Brigade to clean her home at [redacted], Alexandria, VA [redacted].On October 4th [redacted] called and left a voice mail message after hours stating that she specifically asked us not to go into...
her laundry closet and that the team did enter that area and moved items around, that her hot water heater was on its last leg and now the team caused further damage, but never indicated what the damage was at that point.After retrieving her message and within two hours of the office opening on Tuesday October 4 Tina J[redacted] attempted calling [redacted] but couldn't reach her. For a day or two they played telephone tag. Once they connected on the phone briefly, they started e-mailing back in forth, Tina asked **.to provide us with more information as to what exactly happen and what was broken as well as pictures.[redacted] advised Tina that nothing was actually broken just the pilot light had gone out and that she had to pay a plumber to come out and relight it, at which time it started leaking.[redacted] expressed that she wanted us to reimburse her $135 that she paid for the cleaning, but stated that the cleaning was excellent and she was going to call to give a tip until she realized that her hot water heater was not working. Also that she wanted to be paid for the $106 that she paid for the plumber to come out. [redacted] advised Tina that she did not expect us to replace the water heater because it was old. Tina again asked **. to provide us with pictures and a receipt and we would investigate it and get back to her. ??[redacted] sent pictures but advised that if and when it was approved she would provide a receipt.its Maid Brigades policy when receiving a call with this type of concern, to investigate the issue comprehensively.We listened to the original recorded call, and spoke to the team to get their feedback as to what exactly happened in the home.During the telephone conversation, we didn't hear at any point that [redacted] advised our representative that the team was not to go into the laundry closet.The cleaning team reported that they only opened the closet door to vacuum the part of the floor inside it because it was clearly dirty and leaving it untouched would reflect on the job that they were doing. They said that they moved a couple of laundry detergent bottles, a small rug and a fire extinguisher into the hallway, vacuumed that front floor portion, the rug, and put them back in the closet. At no point did they try to reach to the back of the closet with the vacuum brush nor with any other cleaning supply.The water heater is located in the back of the closet, behind the washer/dryer and is not easily accessible. Using the vacuum wand with a floor brush wouldn't produce significant vacuum effectaround it.After reviewing the photos, and seeing where the hot water heater is located, and based on the team's statements, we do not think it is at all possible that our team was at fault for the pilot light issue. Also, and most importantly [redacted] has said multiple times that her hot water heater is very old and on its last leg and we can't take responsibility for the wear and tear of her appliance. [redacted] also was satisfied with the cleaning itself.Upon production of the receipt for her plumbing call, we are willing to compensate [redacted] for the $106 cost. This is not because we believe we are at fault, but rather to demonstrate our uncommonly strong customer service commitment. Please encourage her to provide the receipt if she would appreciate this outcome.Sincerely,Sandra C
There was no need to contact the Revdex.com, We have from day one asked you to provide us with a receipt, and you refused to do so until it got to this point. If the receipt would have been provided when we first asked for it, this issue would long be over. Now that the receipt has been received the request for the refund has been submitted to the accounting department. Thank you