Duskland Dogs

To Whom It May Concern,
sans-serif;">I recently received a complaint letter regarding a refund for a dog training class, in which *** *** enrolled her dogRegistration of enrollment and payment was received via *** on September 21st The class was to start Thursday October 15th, from 6-7PM.
We are sorry to hear that the owner was displeased with her experienceWe have instated a new policy as listed in our terms and conditions as of 1/1/that no refunds will be given once a space has been reserved, however we will honor the originally discussed arrangementWe have refunded the money (minus $processing) and have authorized a $transaction to the account via *** from which the purchase was originally made.
We hope that this action has satisfied the customer and has resolved any issuesKind Regards,
*** ***

To Whom It May Concern,I recently received a complaint letter regarding a refund for a dog training class, in which [redacted] enrolled her dog. Registration of enrollment and payment was received via [redacted] on September 21st 2015. The class was to start Thursday October 15th, 2015 from...

6-7PM. We are sorry to hear that the owner was displeased with her experience. We have instated a new policy as listed in our terms and conditions as of 1/1/16 that no refunds will be given once a space has been reserved, however we will honor the originally discussed arrangement. We have refunded the money (minus $25 processing) and have authorized a $100 transaction to the account via [redacted] from which the purchase was originally made. We hope that this action has satisfied the customer and has resolved any issues.Kind Regards,[redacted]

Review: In October of 2015 I registered my dog for obedience classes with Duskland Dogs only to find out shortly after I would be started a new job that prohibited my taking her to these Thursday evening classes. I immediately contacted [redacted], owner of Duskland dogs, who informed me this would be no problem and that I could either receive a refund (less $25 for the [redacted] fee) or be put on a wait list until she opened a Sunday class. 2 months passed and I emailed her on 12/1/2015 to check the status of the Sunday class and/or to proceed with the refund. I heard nothing back. Yesterday, 1/10/16, I sent another email regarding the same things. She informed me that the "fiscal year had ended" and she could no longer refund my money, and that I had missed the Sunday class she offered in late fall,which I was never informed of. I cannot see how, when never informed of a refund deadline, or sent a response to my inquiry in December, that a refund would be out of the question. This is terrible business and all seems like a racquet to me. I just want my money back so I can get my dog the training she needs elsewhere.Desired Settlement: At this point I am not interested in any classes with this business and am simply requesting the refund I was promised.

Business

Response:

To Whom It May Concern,