Initial Business Response / [redacted] (1000, 6, 2015/11/06) */ Contact Name and Title: [redacted] Keefe Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @okeefecleaners.com To solve this problem we would need to send this coat to the International Textile Analysis Laboratory (ITAL) to have the coat and damage analyzed If the coat comes back from the analysis stating that we (Concord Custom Cleaners) damaged the garment during the cleaning process then we will purchase Mr [redacted] a new coat However, if the damage is attributed to insect damage we will not purchase Mr [redacted] a new coat because the damage was not due to our handling and/or cleaning procedures We will need MrPotts to bring the coat back in to us so we can send it for this analysis OFFER: We will analyze the coat at our cost to better understand how the damage occurred
Initial Business Response /* (1000, 6, 2015/11/06) */
Contact Name and Title: *** Keefe
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@okeefecleaners.com
To solve this problem we would need to send this coat to the International Textile Analysis Laboratory (ITAL) to have the coat and
damage analyzed If the coat comes back from the analysis stating that we (Concord Custom Cleaners) damaged the garment during the cleaning process then we will purchase Mr*** a new coat However, if the damage is attributed to insect damage we will not purchase Mr*** a new coat because the damage was not due to our handling and/or cleaning procedures We will need MrPotts to bring the coat back in to us so we can send it for this analysis
OFFER:
We will analyze the coat at our cost to better understand how the damage occurred
Initial Business Response / [redacted] (1000, 6, 2015/11/06) */ Contact Name and Title: [redacted] Keefe Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @okeefecleaners.com To solve this problem we would need to send this coat to the International Textile Analysis Laboratory (ITAL) to have the coat and damage analyzed If the coat comes back from the analysis stating that we (Concord Custom Cleaners) damaged the garment during the cleaning process then we will purchase Mr [redacted] a new coat However, if the damage is attributed to insect damage we will not purchase Mr [redacted] a new coat because the damage was not due to our handling and/or cleaning procedures We will need MrPotts to bring the coat back in to us so we can send it for this analysis OFFER: We will analyze the coat at our cost to better understand how the damage occurred
Initial Business Response /* (1000, 6, 2015/11/06) */
Contact Name and Title: *** Keefe
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@okeefecleaners.com
To solve this problem we would need to send this coat to the International Textile Analysis Laboratory (ITAL) to have the coat and
damage analyzed If the coat comes back from the analysis stating that we (Concord Custom Cleaners) damaged the garment during the cleaning process then we will purchase Mr*** a new coat However, if the damage is attributed to insect damage we will not purchase Mr*** a new coat because the damage was not due to our handling and/or cleaning procedures We will need MrPotts to bring the coat back in to us so we can send it for this analysis
OFFER:
We will analyze the coat at our cost to better understand how the damage occurred