Dutch Heating, Inc

September 22, 2015Dear *** ***,Dutch Heating Incwas contracted by *** *** October to install a Honeywell standby generatorThe new generator installation was a successThe battery that was included with the generator was defective so we replaced it at the time of installation at
no additional charge to *** ***The new generator was put into operation and functioned as expectedIn May of we received a phone call from *** *** stating there were issues with the load management switch connected to the generatorWe offered to troubleshoot the issue and repair the problem free of charge*** *** refused repair and in turn demanded a refund for this optional upgradeTo remain in good standing with the customer we refunded *** *** the entire purchase price of the optional upgrade he was unhappy withIn August of we received a phone call from *** *** stating he was having issues with the new generatorAt the time of service the generator was found to have a defective control boardWe immediately contacted Honeywell to starta warranty claimHoneywell then dispatched one of their factory authorized technicians to verify that was the issueThe factory authorized technician agreed the control board was defective and placed the order for a new control boardAfter the new control board was installed the factory authorized technician determined some additional components were damagedThe factory authorized technician immediately ordered the additional parts found to be defectiveThe repair parts arrived and Honeywell's authorized repair center scheduled a time to return and install the repair partsThe scheduled date ended up resulting in severe weather conditions creating an unsafe work environment for their technicians as these generators stand outside in the elementsThe authorized repair center contacted Dutch Heating Incand *** *** to reschedule the repair which was only (3) days after the cancelation due to bad weather*** *** was clearly upset by the delay and immediately refused any further service*** *** demanded a full refund and stated to both Dutch Heating Incand Honeywell's authorized service center he will not allow any further trouble shooting or repairsThe new generator is under manufactures warranty and the claim has been processed by Honeywell's authorized service centerHad Honeywell's authorized service center reach a level of repair found to be too costly or extensive a new generator would have been issued and installed free of charge for *** ***We have followed all the repair procedures required by Honeywell but were unable to establish a final conclusion due to the lack of cooperation from *** *** *** would have a properly repaired or a replacement generator free of charge at this point had he not refused factory authorized service.Regards,Ray W.President Dutch Heating Inc

Upon moving into *** *** *** CTthe tenant returned their Property Condition Checklist (PCC) outlining their concerns with the property. In response we requested that a contractor meet with the tenant to determine the specific issues and determine a resolution (Document attached)The
tenant called concerning the status of this request on September 18thThe contractor scheduled to meet with the tenant on Saturday, September 21st; the tenant said he would call when he was home. However, the contractor never heard from him (document attached)The contractor made several additional attempts after that to reach the tenant, but did not receive a responseWe were not notified of any outstanding items from the PCC until receiving this Revdex.com complaintOn April 18, we received a call stating the heat or air conditioner wasn’t workingThe HVAC contractor arrived at the property on April 19th to assess the situationIt was determined a new compressor was needed (document attached)The compressor was ordered and we offered the tenant space heaters to help until the part was received and installed We made arrangements with the tenants to get the space heaters, but they did not pick them up (document attached)On April 25th the technician was back out to the property to install the compressor; at which time the heat and air conditioner was working properly (document attached)We received a new service request regarding the air conditioner on May 27, Upon arrival on June 1, the technician noted that the air conditioner system was operating, but the outside unit was completely frozen over (document attached)The technician explained that since the ice was so thick on the outside unit it would take about hours to meltHe also explained that the filter was dirty and that would cause the issueChanging of the filter regularly is the tenant’s responsibility per section of the lease (document attached). At the lease signing this obligation is specifically called to the tenant’s attention and is explained during the lease signing processThe tenant did mention to the technician that they did not know where the filter was located, however we weren’t told that until then. The HVAC company is scheduled to come back to the property today, Friday June 10. Ideally the contractor would have been back to the property around Monday June 6, the hours “melting period” expired on a weekend). The heat wave last week overloaded their schedule and the contractor stated Friday is the earliest they could get back out It has taken a little long than ideal, but we have no control over contractors schedulingDuring the same phone call on April 18th the tenant mentioned the breaker in the kitchen kept trippingThe electrician was at the property on April 25th and replaced outlets and a 20amp breakerEverything was working properly at that time (document attached)We were not notified of any additional electrical issues until June 1stThe electrician went back to the property on June 2nd and determined the breaker controlling the kitchen receptacles was faulty. It was replaced and the electric was working properly when he leftIncidentally the HVAC contractor just notified us today the system is repaired and working properly

Complaint: ***
I am rejecting this response because:10/14/15I purchased this generator from Dutch Heating Incnot the manufacturer This model was chosen for its warranty and was led to believe that Dutch Heating Incwould be handling any and all warranty services As for the repairs the company never showed up on the scheduled date After many phone calls to reschedule I was not available on the date they
Regards,
*** ***

October 5, 2015Dear [redacted],I completely understand [redacted] frustrations however the generator problem is a manufactures defect to be repaired by the manufacture at the manufactures expense. We are the installing contractor and stand 100% behind our work. [redacted] generator problems are not a result of our installation. [redacted] has refused further service from the manufacture therefore creating this dispute. It is unreasonable to request a small family run business should compensate for the responsibility of a large manufacture. Had [redacted] allowed the manufacture to follow standard procedures he would currently have a satisfactory outcome.Regards,Ray W.President Dutch Heating Inc

The tenant and occupant have been notified verbally and in writing that their lease is not being renewed. They will be vacating the property in August at the expiration of their lease. We wish them all the best in the future.

Tenants, [redacted], took possession of [redacted] on September 30, 2017. Normally we have a lease signing with our tenants, but due to their schedules we were asked to prepare the documents in advance.  On September 30th we [redacted] gave us the signed lease and we...

gave her the keys to the apartment a “Property Condition Checklist” (PCC).   The PCC was received by email on October 6, 2017. The PCC is to protect both the Lessee and the Lessor from disputes regarding who is responsible for issues and damages when the tenants vacate. The property manager reviews the PCC and checks to see if there any items that need to be addressed. This helps assure there aren’t conditions that materially affect the health and safety of the tenants. There is nothing in the lease or on the PCC that indicates everything noted will be addressed. The exact language in the lease is as follows: “18.0    CONDITIONS OF PREMISES AND ALTERATIONS: 18.1    The Tenant accepts the Premises "in good condition", except for conditions materially affecting health or safety of ordinary persons, and except as otherwise indicated on the property condition checklist, the Landlord makes no implied warranties. 18.2    The Landlord shall provide a property condition checklist to the Tenant on or before move-in. Within one (1) week after move-in, the Tenant shall note all defects or damages on the form and return it to the Landlord; otherwise the Premises shall be presumed to be in clean, safe and good working condition.“ And the language on the PCC is as follows: “We urge you to inspect the apartment and note on the MOVE IN lines if an item is inoperable, defective, or missing. This checklist must be completed and the white copy returned to Myers Real Estate within 5 DAYS of the MOVE IN DATE. By returning this checklist the tenant authorizes contractors for the Landlord/Owner to enter the premises to make needed repairs. When you have vacated, the MOVE OUT sections will be completed by the Property Manager to determine the disbursement of your security deposit.” Attached are four (4) service orders generated by the PCC with notes as to when the items were addressed. Tell us why here...

As correctly stated by Myers, I was contacted by a contractor in September regarding my move in checklist, however upon reaching back out to him to confirm a specific time for him to come in, he was totally unresponsive to his phone, letting it just go to voicemail. I was unable to pursue the incessant hounding of this company with as consistent of a frequency as I had in the first month of my move in, however I did follow up with Myers, and was ignored.As to the claim that it is my responsibility to change the filter, I was never instructed or shown where the filter for the AC unit is, or how to go about changing it. Not only is this not my fault, but the reality of this was corroborated by the AC repair contractor that told me something along the lines of "Myers isn't very good about showing their tenants how to do this", referring to maintaining the filter. There are dozens of google reviews that back my opinion that Myers is a negligent and poor management company only concerned with doing as little maintenance as possible, and saving money to increase their profits. To add insult to this injury, when I contacted the office, I was met with nothing but a glib, and poor attitude from the lady on the phone named Tracy. She contradicted me, falsely struck down my claims, inaccurately corrected me on some points, and was all together a poor excuse for customer service.I do not accept this response because it attempts to paint me, the tenant as the negligent party, despite looking at my rent payment records, you will find that I have been the epitome of punctuality, paying well before the due date every month, without fail. To attempt to discredit me with these accusations of negligence in trying to get my own problems solved are ridiculous and insulting, and representative of the kind of businesses that necessitate the existence of a regulatory service such as the Revdex.com.

During
the initial showing of the property, the Property Manager did state the carpet
and home would be cleaned. This was completed as agreed prior to the scheduled
move in date. We did try to arrange a time to enter the home for measurements
as requested, however the times we had available did...

not align with either Mr.
or Mrs. [redacted]’s scheduled. At that time Mr. [redacted] stated it was only a few days
before the move in was scheduled so he would wait. We were notified of the
issue with the locks the day after the lease signing. When notifying Mr. [redacted]
a contractor would be out immediately to take care of the locks, we were told
he had already took care of it and not to send someone out. This was repair not
authorized or approved by our office prior to therefore would not be eligible
for reimbursement. Upon move in Mr. and Mrs. [redacted] expressed their unhappiness
with the property and demanded other items within the home be fixed or they would
not move in; the items requested were things present at the time of the
original showing. After reviewing their requests with our Client, we notified
Mr. and Mrs. [redacted] via phone what could be addressed. We also notified them on
the same phone call that our Client was willing to terminate the signed lease
and return the rent and deposit paid due to irreconcilable differences if that
proved to be the better option for all parties involved. Mr. [redacted] said he
would talk it over with Mrs. [redacted] and let us know. The next day we received a
phone call from Mr. [redacted] agreeing to terminate the lease. We immediately
requested the rent paid, in the amount of $1,213.29 and the deposit of $850.00
(totaling 2,063.29) from our Client. Once received a refund check was mailed to
Mr. and Mrs. [redacted] as agreed.

I've yet to have my issues addressed by the management company. The property manager failed to come out at the specified time. I called at 2:30 pm that day, the day he was supposed to have met with me and they told me he had been informed that the meeting was at 2. I think that given the terrible experiences I've had so far they'd listen with keen ears when they ask me when I would be able to meet, but apparently not. In any case I was told that I would be contacted to reschedule, and the property manager has yet to do this. Furthermore I would like to state for the record that my "expressed interest" in signing a new lease was totally contingent on a timely address of my issues, which they've failed at completely. The only reason I would renew my lease would be due to the terrible position time wise that they have put me in to sort out a comfortable alternate arrangement in the most hectic summer of late. Thoroughly dreadful from all involved at this "leasing office/management company" if they dare to call themselves that