As correctly stated by Myers, I was contacted by a contractor in September regarding my move in checklist, however upon reaching back out to him to confirm a specific time for him to come in, he was totally unresponsive to his phone, letting it just go to voicemailI was unable to pursue the incessant hounding of this company with as consistent of a frequency as I had in the first month of my move in, however I did follow up with Myers, and was ignored.As to the claim that it is my responsibility to change the filter, I was never instructed or shown where the filter for the AC unit is, or how to go about changing itNot only is this not my fault, but the reality of this was corroborated by the AC repair contractor that told me something along the lines of "Myers isn't very good about showing their tenants how to do this", referring to maintaining the filterThere are dozens of google reviews that back my opinion that Myers is a negligent and poor management company only concerned with doing as little maintenance as possible, and saving money to increase their profitsTo add insult to this injury, when I contacted the office, I was met with nothing but a glib, and poor attitude from the lady on the phone named TracyShe contradicted me, falsely struck down my claims, inaccurately corrected me on some points, and was all together a poor excuse for customer service.I do not accept this response because it attempts to paint me, the tenant as the negligent party, despite looking at my rent payment records, you will find that I have been the epitome of punctuality, paying well before the due date every month, without failTo attempt to discredit me with these accusations of negligence in trying to get my own problems solved are ridiculous and insulting, and representative of the kind of businesses that necessitate the existence of a regulatory service such as the Revdex.com
The tenant and occupant have been notified verbally and in writing that their lease is not being renewedThey will be vacating the property in August at the expiration of their leaseWe wish them all the best in the future
October 5, 2015Dear [redacted] ,I completely understand [redacted] frustrations however the generator problem is a manufactures defect to be repaired by the manufacture at the manufactures expenseWe are the installing contractor and stand 100% behind our work [redacted] generator problems are not a result of our installation [redacted] has refused further service from the manufacture therefore creating this disputeIt is unreasonable to request a small family run business should compensate for the responsibility of a large manufactureHad [redacted] allowed the manufacture to follow standard procedures he would currently have a satisfactory outcome.Regards,Ray W.President Dutch Heating Inc
Tenants, [redacted] , took possession of [redacted] on September 30, Normally we have a lease signing with our tenants, but due to their schedules we were asked to prepare the documents in advance On September 30th we [redacted] gave us the signed lease and we gave her the keys to the apartment a “Property Condition Checklist” (PCC) The PCC was received by email on October 6, The PCC is to protect both the Lessee and the Lessor from disputes regarding who is responsible for issues and damages when the tenants vacateThe property manager reviews the PCC and checks to see if there any items that need to be addressedThis helps assure there aren’t conditions that materially affect the health and safety of the tenantsThere is nothing in the lease or on the PCC that indicates everything noted will be addressedThe exact language in the lease is as follows: “ CONDITIONS OF PREMISES AND ALTERATIONS: The Tenant accepts the Premises "in good condition", except for conditions materially affecting health or safety of ordinary persons, and except as otherwise indicated on the property condition checklist, the Landlord makes no implied warranties The Landlord shall provide a property condition checklist to the Tenant on or before move-inWithin one (1) week after move-in, the Tenant shall note all defects or damages on the form and return it to the Landlord; otherwise the Premises shall be presumed to be in clean, safe and good working condition.“ And the language on the PCC is as follows: “We urge you to inspect the apartment and note on the MOVE IN lines if an item is inoperable, defective, or missingThis checklist must be completed and the white copy returned to Myers Real Estate within DAYS of the MOVE IN DATEBy returning this checklist the tenant authorizes contractors for the Landlord/Owner to enter the premises to make needed repairsWhen you have vacated, the MOVE OUT sections will be completed by the Property Manager to determine the disbursement of your security deposit.” Attached are four (4) service orders generated by the PCC with notes as to when the items were addressedTell us why here
October 5, Dear [redacted] , I completely understand [redacted] frustrations however the generator problem is a manufactures defect to be repaired by the manufacture at the manufactures expenseWe are the installing contractor and stand 100% behind our work [redacted] generator problems are not a result of our installation [redacted] has refused further service from the manufacture therefore creating this disputeIt is unreasonable to request a small family run business should compensate for the responsibility of a large manufactureHad [redacted] allowed the manufacture to follow standard procedures he would currently have a satisfactory outcomeRegards, Ray W.President Dutch Heating Inc
As correctly stated by Myers, I was contacted by a contractor in September regarding my move in checklist, however upon reaching back out to him to confirm a specific time for him to come in, he was totally unresponsive to his phone, letting it just go to voicemailI was unable to pursue the incessant hounding of this company with as consistent of a frequency as I had in the first month of my move in, however I did follow up with Myers, and was ignored.As to the claim that it is my responsibility to change the filter, I was never instructed or shown where the filter for the AC unit is, or how to go about changing itNot only is this not my fault, but the reality of this was corroborated by the AC repair contractor that told me something along the lines of "Myers isn't very good about showing their tenants how to do this", referring to maintaining the filterThere are dozens of google reviews that back my opinion that Myers is a negligent and poor management company only concerned with doing as little maintenance as possible, and saving money to increase their profitsTo add insult to this injury, when I contacted the office, I was met with nothing but a glib, and poor attitude from the lady on the phone named TracyShe contradicted me, falsely struck down my claims, inaccurately corrected me on some points, and was all together a poor excuse for customer service.I do not accept this response because it attempts to paint me, the tenant as the negligent party, despite looking at my rent payment records, you will find that I have been the epitome of punctuality, paying well before the due date every month, without failTo attempt to discredit me with these accusations of negligence in trying to get my own problems solved are ridiculous and insulting, and representative of the kind of businesses that necessitate the existence of a regulatory service such as the Revdex.com
The tenant and occupant have been notified verbally and in writing that their lease is not being renewedThey will be vacating the property in August at the expiration of their leaseWe wish them all the best in the future
October 5, 2015Dear [redacted] ,I completely understand [redacted] frustrations however the generator problem is a manufactures defect to be repaired by the manufacture at the manufactures expenseWe are the installing contractor and stand 100% behind our work [redacted] generator problems are not a result of our installation [redacted] has refused further service from the manufacture therefore creating this disputeIt is unreasonable to request a small family run business should compensate for the responsibility of a large manufactureHad [redacted] allowed the manufacture to follow standard procedures he would currently have a satisfactory outcome.Regards,Ray W.President Dutch Heating Inc
Tenants, [redacted] , took possession of [redacted] on September 30, Normally we have a lease signing with our tenants, but due to their schedules we were asked to prepare the documents in advance On September 30th we [redacted] gave us the signed lease and we gave her the keys to the apartment a “Property Condition Checklist” (PCC) The PCC was received by email on October 6, The PCC is to protect both the Lessee and the Lessor from disputes regarding who is responsible for issues and damages when the tenants vacateThe property manager reviews the PCC and checks to see if there any items that need to be addressedThis helps assure there aren’t conditions that materially affect the health and safety of the tenantsThere is nothing in the lease or on the PCC that indicates everything noted will be addressedThe exact language in the lease is as follows: “ CONDITIONS OF PREMISES AND ALTERATIONS: The Tenant accepts the Premises "in good condition", except for conditions materially affecting health or safety of ordinary persons, and except as otherwise indicated on the property condition checklist, the Landlord makes no implied warranties The Landlord shall provide a property condition checklist to the Tenant on or before move-inWithin one (1) week after move-in, the Tenant shall note all defects or damages on the form and return it to the Landlord; otherwise the Premises shall be presumed to be in clean, safe and good working condition.“ And the language on the PCC is as follows: “We urge you to inspect the apartment and note on the MOVE IN lines if an item is inoperable, defective, or missingThis checklist must be completed and the white copy returned to Myers Real Estate within DAYS of the MOVE IN DATEBy returning this checklist the tenant authorizes contractors for the Landlord/Owner to enter the premises to make needed repairsWhen you have vacated, the MOVE OUT sections will be completed by the Property Manager to determine the disbursement of your security deposit.” Attached are four (4) service orders generated by the PCC with notes as to when the items were addressedTell us why here
October 5, Dear [redacted] , I completely understand [redacted] frustrations however the generator problem is a manufactures defect to be repaired by the manufacture at the manufactures expenseWe are the installing contractor and stand 100% behind our work [redacted] generator problems are not a result of our installation [redacted] has refused further service from the manufacture therefore creating this disputeIt is unreasonable to request a small family run business should compensate for the responsibility of a large manufactureHad [redacted] allowed the manufacture to follow standard procedures he would currently have a satisfactory outcomeRegards, Ray W.President Dutch Heating Inc