Dutch Label Shop

From: Arjan M [redacted] Date: Fri, Mar 18, at 12:PMSubject: Complaint ID [redacted] and [redacted] To: [redacted] @myRevdex.com.orgDear mam,My name is Arjan M [redacted] , I am the owner and General Partner of BOMA USA, LP, we have a custom clothing labels webshop "Dutchlabelshop.com"I am contacting you with regards to a complaint that was filed with the Revdex.comAs this is the first time we have had any dealings with the Revdex.com, and because we normally don't use any paper/ regular mail (we are an internet company everything we do is handled electronically, via email), my assistant didn't realize that any mail from the Revdex.com was important so your mail got put on a pile that I just recently has a chance to look intoMy apolgies for the delayed responseComplaint ID [redacted] The customer ( [redacted] ) apparently did not wish to receive any marketing materials from us via e-mailI have informed him that he could have just opted-out when placing the order, and he also could just have clicked the "unsubscribe" button that is included on all our mass e-mail communication (newsletter)His concern may have been that we sold his contact details to another party, which we in fact did notHe may have come to this conclusion as he placed the original order with [redacted] .com, and lately he has been receiving newsletters from Dutchlabelshop.comThe reason is that we rebranded our website, so [redacted] .com and Dutchlabelshop.com is the same companyIn any case, I have removed his e-mail address from our systems nowHe will not be receiving any e-mails from us anymore

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The business response is both misleading and different from the email response that I received directlyPlease note that this business has now barred me from placing future orders with them as a result of submitting a Revdex.com complaint.Their email to me -I understood from the Revdex.com what your issue isI am writing you now to inform you, that you could have just opted-out when placing the order, and you also could just have clicked the "unsubscribe" button that is included on all our mass e-mail communication (newsletter)All of this back-and-forth, filing claims, and other issues could have been easily prevented by following standard opt-out or unsubscribe procedure, or sending us an email or calling us with your issue. I am frankly flabbergasted that you - instead of doing any of these things - resorted to filing an official complaint. In any case, I have removed your e-mail address from our systems nowYou will not be hearing anything from us anymore ever. Please do not place any order with us again in the futureWe do not want your business. Arjan M***. My response to the business -I am overjoyed in your flabbergastationRemember the feelingPerhaps now you'll think twice about sending unwanted sales literature to customers when they specifically deny you permission to do so at the onsetAfter all, if it weren't an important subject to you, why would you put the customer choice on your order form when you have no intent to honor their decision NOT to receive your literature in the first place ??The emails I sent to you prior were not rejected, they were accepted by your systemYou chose NOT to respondYou also chose NOT to respond to the Revdex.com when you were contacted by them in order to resolve this issueYour failure to interact is a mirror of your business ethics, and appropriately noted within the Revdex.com system.As you were told in my first email to you, I am a time victim of both credit card fraud and identity theft and I no longer put up with this 'after the fact' petty intrusion for profit by businessMy personal information was submitted ONLY to complete a purchase because it's required on your order formRegardless, it's still my personal information and you have no right to use it for anything else, especially when I tell you NO.In following, I do not "opt out" of something I didn't "opt into". Nor do I "unsubscribe" from something I didn't "subscribe to" in the first place.Personally, I'm overjoyed in that you do not want my business and that I will no longer receive anything from you in the futurePut my name right at the top of your list to insure that nothing inadvertently gets processedI'll put a small sticky tab on the corner of my computer with "Dutch Label Shop" written on it as a reminder to me so as to help support your decision in this matter.Do note though, even though we are both ecstatic about your decision, I'm not so sure that a business can legally or ethically discriminate against a customer for registering a complaint with the Revdex.com.*** ***Regards,
*** ***

From: Arjan M*** Date: Fri, Mar 18, at 12:PMSubject: Complaint ID *** and ***To: ***@myRevdex.com.orgDear mam,My name is Arjan M***, I am the owner and General Partner of *** USA, LP, we have a custom clothing labels webshop
"Dutchlabelshop.com". I am contacting you with regards to a complaint that was filed with the Revdex.comAs this is the first time we have had any dealings with the Revdex.com, and because we normally don't use any paper/ regular mail (we are an internet company everything we do is handled electronically, via email), my assistant didn't realize that any mail from the Revdex.com was important so your mail got put on a pile that I just recently has a chance to look intoMy apolgies for the delayed response. Complaint ID *** *** ***'s complaint is not completely correctIt is indeed true that his two orders where delayedWe promise to ship out days after placing an orderIn his case, the orders were shipped out days after placing the orderThis is unacceptable of courseIt was due to a technical error on our side. So we apologized, and provided him with a full refundHe could keep his products, he did not need to return them to us. He claims that the tracking number we provided are incorrectThat is a claimWe have sent him his products, and the tracking numbers are correctPlease refer to the tracking details included below. He claims that we were not responsive to him when he tried to contact usThat is also incorrectWe immediately responded to his e-mail requestWe may not have been able to answer his phone call right away, but that happens every now and then if the line is busyWe are a small business operation, we don't have a call center operating with multiple people that can answer multiple parallel phone calls at the same timePlease find attached a screenshot of our customer service software, as you can see, all correspondence with the client took place on December 17th and December 18th. We did not meet customer's request to "overnight" him the products"Overnighting" something (sending by Express Courier) costs about $to his addressAs we provided him with a full refund, we are of the opinion that we did enough to compensate the client for his inconvenienceHe received free labels worth $The fact that we did not "overnight" him the products led him to file the complaintSo in fact, he used the Revdex.com complaint as a thread to blackmail us into providing a service that we don't provideAll details are in the screenshot below. Is there anyway that you can check in your system whether there are more complaints outstanding?Thank you so much for your help,Have a great day,Arjan M***

From: Arjan M*** Date: Fri, Mar 18, at 12:PMSubject: Complaint ID *** and ***To: ***@myRevdex.com.orgDear mam,My name is Arjan M***, I am the owner and General Partner of BOMA USA, LP, we have a custom clothing labels webshop
"Dutchlabelshop.com". I am contacting you with regards to a complaint that was filed with the Revdex.comAs this is the first time we have had any dealings with the Revdex.com, and because we normally don't use any paper/ regular mail (we are an internet company everything we do is handled electronically, via email), my assistant didn't realize that any mail from the Revdex.com was important so your mail got put on a pile that I just recently has a chance to look intoMy apolgies for the delayed response. Complaint ID ***The customer (*** *** ***) apparently did not wish to receive any marketing materials from us via e-mailI have informed him that he could have just opted-out when placing the order, and he also could just have clicked the "unsubscribe" button that is included on all our mass e-mail communication (newsletter)His concern may have been that we sold his contact details to another party, which we in fact did notHe may have come to this conclusion as he placed the original order with ***.com, and lately he has been receiving newsletters from Dutchlabelshop.comThe reason is that we rebranded our website, so ***.com and Dutchlabelshop.com is the same company. In any case, I have removed his e-mail address from our systems nowHe will not be receiving any e-mails from us anymore.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The business response is both misleading and different from the email response that I received directlyPlease note that this business has now barred me from placing future orders with them as a result of submitting a Revdex.com complaint.Their email to me -I understood from the Revdex.com what your issue isI am writing you now to inform you, that you could have just opted-out when placing the order, and you also could just have clicked the "unsubscribe" button that is included on all our mass e-mail communication (newsletter)All of this back-and-forth, filing claims, and other issues could have been easily prevented by following standard opt-out or unsubscribe procedure, or sending us an email or calling us with your issue. I am frankly flabbergasted that you - instead of doing any of these things - resorted to filing an official complaint. In any case, I have removed your e-mail address from our systems nowYou will not be hearing anything from us anymore ever. Please do not place any order with us again in the futureWe do not want your business. Arjan M***. My response to the business -I am overjoyed in your flabbergastationRemember the feelingPerhaps now you'll think twice about sending unwanted sales literature to customers when they specifically deny you permission to do so at the onsetAfter all, if it weren't an important subject to you, why would you put the customer choice on your order form when you have no intent to honor their decision NOT to receive your literature in the first place ??The emails I sent to you prior were not rejected, they were accepted by your systemYou chose NOT to respondYou also chose NOT to respond to the Revdex.com when you were contacted by them in order to resolve this issueYour failure to interact is a mirror of your business ethics, and appropriately noted within the Revdex.com system.As you were told in my first email to you, I am a time victim of both credit card fraud and identity theft and I no longer put up with this 'after the fact' petty intrusion for profit by businessMy personal information was submitted ONLY to complete a purchase because it's required on your order formRegardless, it's still my personal information and you have no right to use it for anything else, especially when I tell you NO.In following, I do not "opt out" of something I didn't "opt into". Nor do I "unsubscribe" from something I didn't "subscribe to" in the first place.Personally, I'm overjoyed in that you do not want my business and that I will no longer receive anything from you in the futurePut my name right at the top of your list to insure that nothing inadvertently gets processedI'll put a small sticky tab on the corner of my computer with "Dutch Label Shop" written on it as a reminder to me so as to help support your decision in this matter.Do note though, even though we are both ecstatic about your decision, I'm not so sure that a business can legally or ethically discriminate against a customer for registering a complaint with the Revdex.com.*** ***Regards,
*** ***

From: Arjan M*** Date: Fri, Mar 18, at 12:PMSubject: Complaint ID *** and ***To: ***@myRevdex.com.orgDear mam,My name is Arjan M***, I am the owner and General Partner of *** USA, LP, we have a custom clothing labels webshop
"Dutchlabelshop.com". I am contacting you with regards to a complaint that was filed with the Revdex.comAs this is the first time we have had any dealings with the Revdex.com, and because we normally don't use any paper/ regular mail (we are an internet company everything we do is handled electronically, via email), my assistant didn't realize that any mail from the Revdex.com was important so your mail got put on a pile that I just recently has a chance to look intoMy apolgies for the delayed response. Complaint ID *** *** ***'s complaint is not completely correctIt is indeed true that his two orders where delayedWe promise to ship out days after placing an orderIn his case, the orders were shipped out days after placing the orderThis is unacceptable of courseIt was due to a technical error on our side. So we apologized, and provided him with a full refundHe could keep his products, he did not need to return them to us. He claims that the tracking number we provided are incorrectThat is a claimWe have sent him his products, and the tracking numbers are correctPlease refer to the tracking details included below. He claims that we were not responsive to him when he tried to contact usThat is also incorrectWe immediately responded to his e-mail requestWe may not have been able to answer his phone call right away, but that happens every now and then if the line is busyWe are a small business operation, we don't have a call center operating with multiple people that can answer multiple parallel phone calls at the same timePlease find attached a screenshot of our customer service software, as you can see, all correspondence with the client took place on December 17th and December 18th. We did not meet customer's request to "overnight" him the products"Overnighting" something (sending by Express Courier) costs about $to his addressAs we provided him with a full refund, we are of the opinion that we did enough to compensate the client for his inconvenienceHe received free labels worth $The fact that we did not "overnight" him the products led him to file the complaintSo in fact, he used the Revdex.com complaint as a thread to blackmail us into providing a service that we don't provideAll details are in the screenshot below. Is there anyway that you can check in your system whether there are more complaints outstanding?Thank you so much for your help,Have a great day,Arjan M***

From: Arjan M[redacted] <[redacted]@dutchlabelshop.com>Date: Fri, Mar 18, 2016 at 12:20 PMSubject: Complaint ID [redacted] and [redacted]To: [redacted]@myRevdex.com.orgDear mam,My name is Arjan M[redacted], I am the owner and General Partner of BOMA USA, LP, we have a custom clothing labels webshop...

"Dutchlabelshop.com". I am contacting you with regards to a complaint that was filed with the Revdex.com. As this is the first time we have had any dealings with the Revdex.com, and because we normally don't use any paper/ regular mail (we are an internet company everything we do is handled electronically, via email), my assistant didn't realize that any mail from the Revdex.com was important so your mail got put on a pile that I just recently has a chance to look into. My apolgies for the delayed response. Complaint ID [redacted]The customer ([redacted]) apparently did not wish to receive any marketing materials from us via e-mail. I have informed him that he could have just opted-out when placing the order, and he also could just have clicked the "unsubscribe" button that is included on all our mass e-mail communication (newsletter). His concern may have been that we sold his contact details to another party, which we in fact did not. He may have come to this conclusion as he placed the original order with [redacted].com, and lately he has been receiving newsletters from Dutchlabelshop.com. The reason is that we rebranded our website, so [redacted].com and Dutchlabelshop.com is the same company. In any case, I have removed his e-mail address from our systems now. He will not be receiving any e-mails from us anymore.