Dutch Motel

Review: On Aug 3rd my best friends son was shot in the back and died in [redacted] PA. I called the Motel that same morning. They were very rude and does not want to give us credit. We booked directly through them for the 3rd and through [redacted] on the 4th. [redacted] called them also and they were very rude to them. They also over charged the first night. It was to be $108 dollars and was charged $144. I never have met such inconsiderate people. We called as soon as we knew.Desired Settlement: $144.00 for the first night and $90 for the second

Business

Response:

[redacted] <[redacted]> Tue, Aug 20, 2013 at 10:34 AM

To: Dutch Motel <[redacted]>

Dear **. [redacted],

I am writing to you in regards to complaint ID [redacted]. The Customer made a reservation through [redacted] for the amount of $188.84 for two nights 8/3/13 - 8/5/13, The reservation was made on 7/29/13. The customer was refunded $80.93 since the cancellation was made on 8/3/13, Our cancellation policy states the Dutch Motel charges a fee if you cancel your reservations within a certain time period, typically between 24 and 48 hours before the check-in date. The customer informed us of the cancellation on the date of check-in (8/3/13), therefore the customer was charged for that night only and refunded for the second night.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

The reservatations were made on two different days and charged to two different credit cards. One was charged to my [redacted] Card for the Sunday night for the $89.00. the other to a [redacted] credit card for Saturday night for the higher price. We have proof on our statements that they were both charged.