Sign in

Dutch Oil

Sharing is caring! Have something to share about Dutch Oil? Use RevDex to write a review
Reviews Dutch Oil

Dutch Oil Reviews (1)

Review: My husband passed away suddenly X-XX-XX at home. Shortly after my heatingoil showed empty! I called Dutch Oil Co., that we had been doing businesswith since we moved in about 2-1/2 yrs ago to this house to ask them tobring me a delivery of oil for heating as I was going on empty. At thatpoint in time, my husband's checking account was shutdown as per theUSA Govt Law that the Funeral Home issues Death Notices with the SocialSecuity Card numbers into the system & all monies that any deceased personhas is frozen & has to go to Probate, etc. I explained that in a few days,I was getting money from out of state to open a local checking account inmy name & will be able to pay them the $1,000.00 to full the tank, becausemy pipes will freeze & the temp was going to be zero degrees & a Blizzardwas heading North. I was told to call back, when I got the money! Thank youvery much for a neighbor in need that has no siblings, no children, norelatives living. I called another Oil Co., & then came & gave me oil, soI would not freeze to death & I could not leave my home because of my 2large older Great Danes & 1 Cat. I was very appreciative to the Oil Co thatI am using, not to give them up, when they came out to help a Senior Citizen in need at the time. Now I received a notice from Dutch Oil thatI have a Service Call for the annual Maint. of the furnance. I called themto set up an appointment & I was told that I lost the advance payment thatI give a few months prior because I am not getting oil deliveries fromthem & they will not send a Tech to service the furnance & that I wouldnot be getting back the money that was about $200.00 because the contractreads that I have to get oil deliveries to service it. Well, my latehusband took care of this, I had no knowledge of a contract(cannot found)that I have to get oil to service the heating, I appreciate this fact,but the man is dead, I needed oil which wasout & I would pay them, Iwas not leaving my house & they would get paid. BAD CO.POLICY!

Desired Settlement: Please either service my furance or give me back a refund!Keeping money that is not in truth really theirs. A RIP-OFF!

Business

Response:

Business Response /* (1000, 5, 2013/04/01) */

First and foremost, our condolences go out to Mrs. [redacted] as to the passing of her husband, [redacted]. The [redacted] account had gone into C.O.D. (cash on delivery) status before the passing of Mr. [redacted] due to "payment history". Our records show a different scenario and time line that has gotten us to this point than that of Mrs. [redacted] and her complaint. Let's suffice it to say that there was a lack of communication and some misunderstanding that has contributed along with the emotions being experienced to get us to this point. In the best interest of all concerned, we have arranged with Mrs. [redacted] to perform cleaning and maintenance service on both her furnace and water heater on Thursday, April 4, 2013. I personally spoke to Mrs. [redacted] and had a nice conversation at which time she explained where and how we might have handled things differenlty. As of the end of business on Thursday, April 4th I will consider this case closed and having been dealt with to an amicable conclusion.

Check fields!

Write a review of Dutch Oil

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Dutch Oil Rating

Overall satisfaction rating

Description: Oils - Fuel, Water Heaters - Dealers, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Contractors & Systems, Heating Contractors, Heating & Air Conditioning, Fuel Dealers (NAICS: 454310)

Address: 35 William F Palmer Rd, Moodus, Connecticut, United States, 06469

Phone:

Show more...

Web:

This website was reported to be associated with Dutch Oil.



Add contact information for Dutch Oil

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated