Dutchman Communications

Complaint: [redacted] I am rejecting this response because: Johnson Brothers Ford replaced the turbos on my ’Ford F6.4L truck and was so unprofessional, incompetent, and lazy, they had to do it twice, blew oil all over the underside and out the back end of the truck and never bothered cleaned it up and in addition destroyed two batteries and the alternator and never reattached a joint at the bottom of the radiator or the shielding on the wiring harness for the cab off plug They admitted to destroying one battery but have refused to do anything about the second battery or the alternator The alternator was still under warranty until 8-2-My visit to the dealership on 9-19-was a joke with the unprofessional, incompetent and lazy mechanic spent minutes telling me how bad my engine is and I should trade it in It was obvious he had been coached to do this They plugged the truck into a computer which I had done at Auto Zone and got the same results They wanted to charge me $to install a rebuilt alternator The alternator on the truck was only two years old and under warranty until 8-2- They intended to do nothing to replace the alternator they destroyedI also have a copy of the receipt for the alternator as proof of its warranty status.I never saw the service manager or heard from the dealer since then Johnson Brothers Ford destroyed the two batteries and alternator on my truck and takes no responsibility I have a video that shows the reason that the two batteries an alternator were destroyed due to their action ANYONE who owns a For a competent mechanic knows what happens when one battery is destroyed Texas Alternator and Starter Austin, TX was explicit that what Johnson Brothers Ford did would have destroyed boyh batteries and the alternator.They victimize their customers They are a predatory business and potential customers should know what they do They will be reported to the Texas Attorney General’s in a formal complaint and to the Federal Consumer Protection Agency if they continue to refuse to reimburse me for my second battery (they have admitted to destroying one battery) t the cost of $and $for rebuilt alternator for a total of $ I am not asking for the $in labor for installing the alternator but only for the cost of parts.HISTORY:6-14- to replace turbos cost estimate $6165.80Told [redacted] *he service guy, this was the only vehicle we had so could we get a loaner carWe were told by the service guy that he had to check with manager to see if it was OK to loan me a car while truck was in the shop“Normally we do not do that.” This took almost hours We were told “good news” they could loan us a car like they were doing us a BIG favor.6-17-Got call from service guy Scott that they would not have the truck done as promised and needed to keep it a little longer.6-24-Cost was $6, Got call that truck was ready Went to get our truck We were told that they saved us about $off the original estimate thereby doing us another favor.Scott, service guy, told me that they washed our truck like they were doing us another BIG favor Truth is they ran through the car wash trying to “COVER UP” the fact that oil was all over the back and underside of the truck Such an unprofessional job they did not bother to wash the oil off the back of the truck AND there was so much oil on the underside of the truck it covered the transmission all the way back to the rear deferentialWe later found out that the mechanic screwed up the install of the turbo the first time and had to do it all over again and this is why it took so long to repair our truck.We were told that the mechanic recommended that we should purchase new FORD battery cables at the cost of $ I was not sure why because they were fine I had checked the cables and the battery levels two weeks prior I was given no explanation (I found out later) I asked to talk to the mechanic about my truck because I had some questions I was told at the cashier’s counter that he was “too busy” at this time 6-24-We were told that engine had regenerated so many times that the oil level had risen and that the oil HAD to be changed We agreed so another cost of $ 7-3-Driver side battery went deadIt was only two years old Could not understand why until I investigated and found that the mechanic had PRYED one of the cables off because he was too lazy and incompetent to properly, professionally and correctly remove the cable He then just “stuck it back on and pounded it down “HE BROKE THE BATTERY POST” and the cable was so loose it could simply be lifted off the post 7-6-Cost $205.32: I had to replace the driver side battery7-7-Computer generated codes 1) mass air sensor, 2) glow plug module7-12-Returned the truck to dealer and took the driver side battery to show the tow year old battery with the broken post that was destroyed by the mechanic when it was in for replacement of turbos Johnson Broschecked the codes and said the mass air sensor was just a clip that was missing (obviously done when they worked on it.) The also repaired a mounting bracket at the bottom of the radiator which they had broken when in was in for replacement of the turbos The glow plug module needed to be replaced They said I could choose not to replace I and they would refund me the cost of a battery (which they destroyed) or I could have the glow plug module replaced which I would have to pay for but they would not charge me for the labor which would amount to the cost of the battery I chose to replace the glow plug module Cost was $209.17.7-16-Passenger battery went dead It went bad because they had destroyed the other battery Cost $175.20.8-12-The alternator / battery light indicator came on the dash.9-12-I submitted a complaint to the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin (Austin, TX) [redacted] Austin, TX In which I outlined much of what I have outlined here It was assigned complaint # [redacted] 9-16-I received a phone call from the Johnson Bros Service Mgrand the mechanic to talk about the weather and explain to me that there was NOTHING they would have done that would have cause ANY of my problems I explained that the alternator / battery light had come and I wanted it diagnosed and corrected I agreed to bring it in the following Monday 9-19-to have them check it out.9-19-8:AM I brought my truck to the dealer I very briefly saw the Service Mgrand he immediately passed me off to the mechanic who spent minutes in the shop explaining how my 6.4L was a terrible engine and how many things could go wrong and how he had made a lot of his mortgage payments off the problems with the engine in my truck He said that he would advise going back to an older engine (the 6.0) which the just happen to have on their lot at the time Or, I could trade my truck in on a new one but the dealership would have to wholesale my truck because they could not sell it It was VERY obvious he had been coached on what to with me or he had done it so many times before that he knew exactly what to do Either way it was not to help me but to make him and the dealership more money.After our wasted time in the shop, they plugged my truck into their computer to diagnose the problem with the alternator They told me that it had a short in it somewhere which is I had already had done at an alternator shop.They offered to fix my truck by replacing my alternator with rebuilt ne that had a two year warranty for $ THE ALTERNATOR ON THE TRUCK HAD BEEN REPLACED ON 8-2-so the warranty had JUST expired IT WAS STILL UNDER WARRANTY WHEN THEY DESTROYED BOTH BATTERIES AND THE ALTERNAOR because of their unprofessional and lazy behavior.I NEVER saw or heard from the service manager to find out if I was satisfied with the results of my visitIt was never the objective to meet my needs but to fleece me of more money for something they destroyed.10-4-Cost $244.52: I had to purchase a new alternator Regards, [redacted] ***

The issues that Mr [redacted] is experiencing are not likely related to the repair we completedHowever we desire to work with this customer to reach a satisfactory conclusionOur service manager has contacted Mr [redacted] by phone and he has an appointment to bring his truck here Monday, September He wants to work with us again in an attempt to resolve the issues he mentions in his complaint[redacted] ***President

Prior to receiving this inquiry, we were not aware that the customer had been billed by Enterprise for the loaner/rental carThis billing was incorrectWe advised Enterprise to redirect the bill to Johnson Brothers for paymentThe cost the the loaner rental will be paid by Ford Motor Company under the terms of the warrantyAdditionally, we waived the $deductible for the repair as good will to the customer because of the inconvenience caused

Complaint: ***
I am rejecting this response because: Johnson Brothers Ford replaced the turbos on my ’Ford F6.4L truck and was so unprofessional, incompetent, and lazy, they had to do it twice, blew oil all over the underside and out the back end of the truck and never bothered cleaned it up and in addition destroyed two batteries and the alternator and never reattached a joint at the bottom of the radiator or the shielding on the wiring harness for the cab off plug They admitted to destroying one battery but have refused to do anything about the second battery or the alternator The alternator was still under warranty until 8-2-2016. My visit to the dealership on 9-19-was a joke with the unprofessional, incompetent and lazy mechanic spent minutes telling me how bad my engine is and I should trade it in It was obvious he had been coached to do this They plugged the truck into a computer which I had done at Auto Zone and got the same results They wanted to charge me $to install a rebuilt alternator The alternator on the truck was only two years old and under warranty until 8-2- They intended to do nothing to replace the alternator they destroyedI also have a copy of the receipt for the alternator as proof of its warranty status.I never saw the service manager or heard from the dealer since then Johnson Brothers Ford destroyed the two batteries and alternator on my truck and takes no responsibility I have a video that shows the reason that the two batteries an alternator were destroyed due to their action ANYONE who owns a For a competent mechanic knows what happens when one battery is destroyed Texas Alternator and Starter Austin, TX was explicit that what Johnson Brothers Ford did would have destroyed boyh batteries and the alternator.They victimize their customers They are a predatory business and potential customers should know what they do They will be reported to the Texas Attorney General’s in a formal complaint and to the Federal Consumer Protection Agency if they continue to refuse to reimburse me for my second battery (they have admitted to destroying one battery) t the cost of $and $for rebuilt alternator for a total of $ I am not asking for the $in labor for installing the alternator but only for the cost of parts.HISTORY:6-14- to replace turbos cost estimate $6165.80Told *** *he service guy, this was the only vehicle we had so could we get a loaner carWe were told by the service guy that he had to check with manager to see if it was OK to loan me a car while truck was in the shop“Normally we do not do that.” This took almost hours We were told “good news” they could loan us a car like they were doing us a BIG favor.6-17-Got call from service guy Scott that they would not have the truck done as promised and needed to keep it a little longer.6-24-Cost was $6, Got call that truck was ready Went to get our truck We were told that they saved us about $off the original estimate thereby doing us another favor.Scott, service guy, told me that they washed our truck like they were doing us another BIG favor Truth is they ran through the car wash trying to “COVER UP” the fact that oil was all over the back and underside of the truck Such an unprofessional job they did not bother to wash the oil off the back of the truck AND there was so much oil on the underside of the truck it covered the transmission all the way back to the rear deferential. We later found out that the mechanic screwed up the install of the turbo the first time and had to do it all over again and this is why it took so long to repair our truck.We were told that the mechanic recommended that we should purchase new FORD battery cables at the cost of $ I was not sure why because they were fine I had checked the cables and the battery levels two weeks prior I was given no explanation (I found out later) I asked to talk to the mechanic about my truck because I had some questions I was told at the cashier’s counter that he was “too busy” at this time 6-24-We were told that engine had regenerated so many times that the oil level had risen and that the oil HAD to be changed We agreed so another cost of $ 7-3-Driver side battery went deadIt was only two years old Could not understand why until I investigated and found that the mechanic had PRYED one of the cables off because he was too lazy and incompetent to properly, professionally and correctly remove the cable He then just “stuck it back on and pounded it down “HE BROKE THE BATTERY POST” and the cable was so loose it could simply be lifted off the post 7-6-Cost $205.32: I had to replace the driver side battery7-7-Computer generated codes 1) mass air sensor, 2) glow plug module7-12-Returned the truck to dealer and took the driver side battery to show the tow year old battery with the broken post that was destroyed by the mechanic when it was in for replacement of turbos Johnson Broschecked the codes and said the mass air sensor was just a clip that was missing (obviously done when they worked on it.) The also repaired a mounting bracket at the bottom of the radiator which they had broken when in was in for replacement of the turbos. The glow plug module needed to be replaced They said I could choose not to replace I and they would refund me the cost of a battery (which they destroyed) or I could have the glow plug module replaced which I would have to pay for but they would not charge me for the labor which would amount to the cost of the battery I chose to replace the glow plug module Cost was $209.17.7-16-Passenger battery went dead It went bad because they had destroyed the other battery Cost $175.20.8-12-The alternator / battery light indicator came on the dash.9-12-I submitted a complaint to the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin (Austin, TX) *** ** *** *** Austin, TX In which I outlined much of what I have outlined here It was assigned complaint #***9-16-I received a phone call from the Johnson Bros Service Mgrand the mechanic to talk about the weather and explain to me that there was NOTHING they would have done that would have cause ANY of my problems I explained that the alternator / battery light had come and I wanted it diagnosed and corrected I agreed to bring it in the following Monday 9-19-to have them check it out.9-19-8:AM I brought my truck to the dealer I very briefly saw the Service Mgrand he immediately passed me off to the mechanic who spent minutes in the shop explaining how my 6.4L was a terrible engine and how many things could go wrong and how he had made a lot of his mortgage payments off the problems with the engine in my truck He said that he would advise going back to an older engine (the 6.0) which the just happen to have on their lot at the time Or, I could trade my truck in on a new one but the dealership would have to wholesale my truck because they could not sell it It was VERY obvious he had been coached on what to with me or he had done it so many times before that he knew exactly what to do Either way it was not to help me but to make him and the dealership more money.After our wasted time in the shop, they plugged my truck into their computer to diagnose the problem with the alternator They told me that it had a short in it somewhere which is I had already had done at an alternator shop.They offered to fix my truck by replacing my alternator with rebuilt ne that had a two year warranty for $ THE ALTERNATOR ON THE TRUCK HAD BEEN REPLACED ON 8-2-so the warranty had JUST expired IT WAS STILL UNDER WARRANTY WHEN THEY DESTROYED BOTH BATTERIES AND THE ALTERNAOR because of their unprofessional and lazy behavior.I NEVER saw or heard from the service manager to find out if I was satisfied with the results of my visitIt was never the objective to meet my needs but to fleece me of more money for something they destroyed.10-4-Cost $244.52: I had to purchase a new alternator
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, Johnson Brothers Ford immediately issued a check to Enterprise Rental CarThough I disagree with their statement that they were unaware, as Enterprise Rental Car had contacted them numerous times; being told by Johnson Brothers Ford accounting that they're refusing to payBased upon the reasonableness of my requests being fulfilled within a week, and being contacted immediately by Johnson Brothers Ford, the result is satisfactory to me

The issues that Mr *** is experiencing are not likely related to the repair we completedHowever we desire to work with this customer to reach a satisfactory conclusionOur service manager has contacted Mr *** by phone and he has an appointment to bring his truck here Monday, September
He wants to work with us again in an attempt to resolve the issues he mentions in his complaint.*** ***President

I have spoken to Ms *** Her concerns expressed to me were that she paid more than fair value for the vehicle when she purchased and her vehicle had to be returned to our dealership for service about 1/weeks after she purchased Concerning the
price, I went over and emailed Ms *** market pricing data for similar vehicles showing that the price she paid was a very good value compared to what similar vehicles were being sold for in the marketConcerning the repair, our technicians determined the vehicle battery had weak cellsThe battery was replaced at no cost to the customer.Ms*** thanked me for calling her and confirmed she would pick her vehicle up from serviceI assured her that we value her business and will continue to provide service that you might need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
JB Ford contacted me Monday and they agreed to my demands so everything is now to my satisfaction It would not have been possible without the demonstrated influence and impact the Revdex.com has on its members but MOST OF ALL this would not have been without YOU.Have a very Merry Christmas and Happy New Year
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
JB Ford contacted me Monday and they agreed to my demands so everything is now to my satisfaction It would not have been possible without the demonstrated influence and impact the Revdex.com has on its members but MOST OF ALL this would not have been without YOU.Have a very Merry Christmas and Happy New Year
Regards,
*** ***

Prior to receiving this inquiry, we were not aware that the customer had been billed by Enterprise for the loaner/rental carThis billing was incorrectWe advised Enterprise to redirect the bill to Johnson Brothers for paymentThe cost the the loaner rental will be paid by Ford Motor Company
under the terms of the warrantyAdditionally, we waived the $deductible for the repair as good will to the customer because of the inconvenience caused

Prior to receiving this inquiry, we were not aware that the customer had been billed by Enterprise for the loaner/rental carThis billing was incorrectWe advised Enterprise to redirect the bill to Johnson Brothers for paymentThe cost the the loaner rental will be paid by Ford Motor Company
under the terms of the warrantyAdditionally, we waived the $deductible for the repair as good will to the customer because of the inconvenience caused

The issues that Mr *** is experiencing are not likely related to the repair we completedHowever we desire to work with this customer to reach a satisfactory conclusionOur service manager has contacted Mr *** by phone and he has an appointment to bring his truck here Monday, September
He wants to work with us again in an attempt to resolve the issues he mentions in his complaint.*** ***President

Complaint: ***
I am rejecting this response because:? Johnson Brothers Ford replaced the turbos on my ’Ford F6.4L truck and was so unprofessional, incompetent, and lazy, they had to do it twice, blew oil all over the underside and out the back end of the truck and never bothered cleaned it up and in addition destroyed two batteries and the alternator and never reattached a joint at the bottom of the radiator or the shielding on the wiring harness for the cab off plug? They admitted to destroying one battery but have refused to do anything about the second battery or the alternator? The alternator was still under warranty until 8-2-2016.? My visit to the dealership on 9-19-was a joke with the unprofessional, incompetent and lazy mechanic spent minutes telling me how bad my engine is and I should trade it in? It was obvious he had been coached to do this? They plugged the truck into a computer which I had done at Auto Zone and got the same results? They wanted to charge me $to install a rebuilt alternator? The alternator on the truck was only two years old and under warranty until 8-2-? They intended to do nothing to replace the alternator they destroyedI also have a copy of the receipt for the alternator as proof of its warranty status.I never saw the service manager or heard from the dealer since then? Johnson Brothers Ford destroyed the two batteries and alternator on my truck and takes no responsibility? I have a video that shows the reason that the two batteries an alternator were destroyed due to their action? ANYONE who owns a For a competent mechanic knows what happens when one battery is destroyed? Texas Alternator and Starter Austin, TX was explicit that what Johnson Brothers Ford did would have destroyed boyh batteries and the alternator.They victimize their customers? They are a predatory business and potential customers should know what they do? They will be reported to the Texas Attorney General’s in a formal complaint and to the Federal Consumer Protection Agency if they continue to refuse to reimburse me for my second battery (they have admitted to destroying one battery) t the cost of $and $for rebuilt alternator for a total of $? I am not asking for the $in labor for installing the alternator but only for the cost of parts.HISTORY:6-14-? to replace turbos cost estimate $6165.80Told *** *he service guy, this was the only vehicle we had so could we get a loaner carWe were told by the service guy that he had to check with manager to see if it was OK to loan me a car while truck was in the shop“Normally we do not do that.” This took almost hours? We were told “good news” they could loan us a car like they were doing us a BIG favor.6-17- Got call from service guy Scott that they would not have the truck done as promised and needed to keep it a little longer.6-24-Cost was $6,? Got call that truck was ready? Went to get our truck? We were told that they saved us about $off the original estimate thereby doing us another favor.Scott, service guy, told me that they washed our truck like they were doing us another BIG favor? Truth is they ran through the car wash trying to “COVER UP” the fact that oil was all over the back and underside of the truck? Such an unprofessional job they did not bother to wash the oil off the back of the truck AND there was so much oil on the underside of the truck it covered the transmission all the way back to the rear deferential.? We later found out that the mechanic screwed up the install of the turbo the first time and had to do it all over again and this is why it took so long to repair our truck.We were told that the mechanic recommended that we should purchase new FORD battery cables at the cost of $? I was not sure why because they were fine? I had checked the cables and the battery levels two weeks prior? I was given no explanation? (I found out later) I asked to talk to the mechanic about my truck because I had some questions? I was told at the cashier’s counter that he was “too busy” at this time? 6-24-We were told that engine had regenerated so many times that the oil level had risen and that the oil HAD to be changed? We agreed so another cost of $? 7-3-Driver side battery went deadIt was only two years old? Could not understand why until I investigated and found that the mechanic had PRYED one of the cables off because he was too lazy and incompetent to properly, professionally and correctly remove the cable? He then just “stuck it back on and pounded it down? “HE BROKE THE BATTERY POST” and the cable was so loose it could simply be lifted off the post? ? 7-6-Cost $205.32: ? I had to replace the driver side battery7-7- Computer generated codes 1) mass air sensor, 2) glow plug module7-12-Returned the truck to dealer and took the driver side battery to show the tow year old battery with the broken post that was destroyed by the mechanic when it was in for replacement of turbos? Johnson Broschecked the codes and said the mass air sensor was just a clip that was missing (obviously done when they worked on it.) ? The also repaired a mounting bracket at the bottom of the radiator which they had broken when in was in for replacement of the turbos.? The glow plug module needed to be replaced? They said I could choose not to replace I and they would refund me the cost of a battery (which they destroyed) or I could have the glow plug module replaced which I would have to pay for but they would not charge me for the labor which would amount to the cost of the battery? I chose to replace the glow plug module? Cost was $209.17.7-16- Passenger battery went dead? It went bad because they had destroyed the other battery? Cost $175.20.8-12- The alternator / battery light indicator came on the dash.9-12- I submitted a complaint to the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin (Austin, TX) *** ** *** *** Austin, TX In which I outlined much of what I have outlined here? It was assigned complaint #***9-16-I received a phone call from the Johnson Bros? Service Mgrand the mechanic to talk about the weather and explain to me that there was NOTHING they would have done that would have cause ANY of my problems? I explained that the alternator / battery light had come and I wanted it diagnosed and corrected? I agreed to bring it in the following Monday 9-19-to have them check it out.9-19- 8:AM I brought my truck to the dealer? I very briefly saw the Service Mgrand he immediately passed me off to the mechanic who spent minutes in the shop explaining how my 6.4L ? was a terrible engine and how many things could go wrong and how he had made a lot of his mortgage payments off the problems with the engine in my truck? He said that he would advise going back to an older engine (the 6.0) which the just happen to have on their lot at the time? Or, I could trade my truck in on a new one but the dealership would have to wholesale my truck because they could not sell it? It was VERY obvious he had been coached on what to with me or he had done it so many times before that he knew exactly what to do? Either way it was not to help me but to make him and the dealership more money.After our wasted time in the shop, they plugged my truck into their computer to diagnose the problem with the alternator? They told me that it had a short in it somewhere which is I had already had done at an alternator shop.They offered to fix my truck by replacing my alternator with rebuilt ne that had a two year warranty for $? THE ALTERNATOR ON THE TRUCK HAD BEEN REPLACED ON 8-2-so the warranty had JUST expired? IT WAS STILL UNDER WARRANTY WHEN THEY DESTROYED BOTH BATTERIES AND THE ALTERNAOR because of their unprofessional and lazy behavior.I NEVER saw or heard from the service manager to find out if I was satisfied with the results of my visitIt was never the objective to meet my needs but to fleece me of more money for something they destroyed.10-4- Cost ? $244.52: ? I had to purchase a new alternator
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, Johnson Brothers Ford immediately issued a check to Enterprise Rental CarThough I disagree with their statement that they were unaware, as Enterprise Rental Car had contacted them numerous times; being told by Johnson Brothers Ford accounting that they're refusing to payBased upon the reasonableness of my requests being fulfilled within a week, and being contacted immediately by Johnson Brothers Ford, the result is satisfactory to me

I have spoken to Ms [redacted] Her concerns expressed to me were that she paid more than fair value for the vehicle when she purchased and her vehicle had to be returned to our dealership for service about 2 1/2 weeks after she purchased.               Concerning the...

price, I went over and emailed Ms [redacted] market pricing data for similar vehicles showing that the price she paid was a very good value compared to what similar vehicles were being sold for in the market. Concerning the repair, our technicians determined the vehicle battery had weak cells. The battery was replaced at no cost to the customer.Ms. [redacted] thanked me for calling her and confirmed she would pick her vehicle up from service. I assured her that we value her business and will continue to provide service that you might need.