[redacted] Owner [redacted] This letter is to serve as a final response to the consumer complaintThe consumer did breach the terms of the contract by not allowing business to address any complaints and by hiring an outside repair service which is not covered under our warranty or licensedThere is no refund
Response to complains Faulty workmanship: We have been unable to complete contracted work for the clients per the clients request that we not return to the property and return the property keys.We have not received any documentation from the professional inspections as stated in the complaintThey can not substantiate faulty workmanship as the job is incompleteSeveral faulty claims I can respond to are: [redacted] The subfloor area was treated with a solution called concrobium [redacted] A typo was found concerning the plumbing - replacement of a negative grade sewer line is actually a repair of a negative sewer gradeThe cost is the same [redacted] Any remaining work debris on top of the vapor barrier would have been removed at the completion of the job [redacted] While my employees were under the house the tenant flushed the toilet dumping raw sewage onto themThis sewage leak had been pooling under the property or some timeImmediate notification was madeThis debris was cleaned at NO EXTRA COST to the client *Moisture barriers become wet during wet seasonsThe weather is beyond our companies controlMore moisture will accumulate next winter as well * All of our COMPLETED work is always warrantied at the standard year time limitWithholding money: There is no money being withheldAttached is a final invoice of the current stages of completion and costWe have already made several credits and are willing to make adjustment in order to facilitate a compromise with the clientsSuch as: *credit for a misunderstanding between myself and my subcontractor in that the head outs for plumbing were not %complete prior to being dismissed from the project 3.No workers comp: We carry workers compensation in several states including California Building permits: Either the contractor or the owner may do this and your email verifies that you were planning on pulling the permits for your projectCharging for work that has not been completed: Our final invoice makes clear that we have offered credit for work we were not permitted to finish in efforts to compromise with the clientsFailure to provide written documentation for jobs: We have proceeded with the agreed contract and bid pricingA bid is an inclusive price and not itemizedA client that requires additional documentation is contracted as a time and materials contract not a bid formatWont return property keys: Property keys were mailed to the sunnyvale address
Hi ***,Attached are supporting documents for our complaint.Thank you,***
[redacted] Owner [redacted] This letter is to serve as a final response to the consumer complaintThe consumer did breach the terms of the contract by not allowing business to address any complaints and by hiring an outside repair service which is not covered under our warranty or licensedThere is no refund
Response to complains Faulty workmanship: We have been unable to complete contracted work for the clients per the clients request that we not return to the property and return the property keys.We have not received any documentation from the professional inspections as stated in the complaintThey can not substantiate faulty workmanship as the job is incompleteSeveral faulty claims I can respond to are: [redacted] The subfloor area was treated with a solution called concrobium [redacted] A typo was found concerning the plumbing - replacement of a negative grade sewer line is actually a repair of a negative sewer gradeThe cost is the same [redacted] Any remaining work debris on top of the vapor barrier would have been removed at the completion of the job [redacted] While my employees were under the house the tenant flushed the toilet dumping raw sewage onto themThis sewage leak had been pooling under the property or some timeImmediate notification was madeThis debris was cleaned at NO EXTRA COST to the client *Moisture barriers become wet during wet seasonsThe weather is beyond our companies controlMore moisture will accumulate next winter as well * All of our COMPLETED work is always warrantied at the standard year time limitWithholding money: There is no money being withheldAttached is a final invoice of the current stages of completion and costWe have already made several credits and are willing to make adjustment in order to facilitate a compromise with the clientsSuch as: *credit for a misunderstanding between myself and my subcontractor in that the head outs for plumbing were not %complete prior to being dismissed from the project 3.No workers comp: We carry workers compensation in several states including California Building permits: Either the contractor or the owner may do this and your email verifies that you were planning on pulling the permits for your projectCharging for work that has not been completed: Our final invoice makes clear that we have offered credit for work we were not permitted to finish in efforts to compromise with the clientsFailure to provide written documentation for jobs: We have proceeded with the agreed contract and bid pricingA bid is an inclusive price and not itemizedA client that requires additional documentation is contracted as a time and materials contract not a bid formatWont return property keys: Property keys were mailed to the sunnyvale address