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DVO Enterprises Reviews (6)

This complaint indicates that the customer paid $for Cook'n in November of This is not correct The customer actually only paid $ The customer used coupon code " [redacted] " to get a 30% discount for Cook'n This purchase was made on September 12.The customer received coupon code " [redacted] " which entitled her to one free cookbook This customer used that coupon code to download the "Diabetic Meals in Minutes" cookbook (a $value) for free Then, the customer used that same coupon code again on September to download the "HomeCook'n Collection" cookbook (a $value) for free The customer used that same coupon code again and again and again to download"Gooseberry Almost Homemade Cookbook" (a $value)"The Healthy Homestyle Cookbook" (a $value)"What's For Dinner" (a $value)"Pies" (a $value)"Taste of Home Cookbook" (a $value)"Secrets from the White House Kitchens" (a $value)In total, this customer used her voucher for one free cookbook to illegally download additional cookbooks totaling $106.38.The claim also states that unless she subscribes, she will either be severely limited or have no access to the features I purchasedThis is not correct The only thing she will not be able to do is access free tech support services, store her recipes in the Cook'n Cloud, or get free upgrades Just like most other technology companies, these support and cloud services are available to those who subscribe.The customer can use Cook'n forever to organize an unlimited number of her personal recipesShe can make menus and grocery shopping listsShe can analyze the nutritional value of any recipeShe can e-mail recipes to family and friends, print a family cookbook, and scale her recipesShe can type in what she has on hand and Cook'n will tell her what she can make for dinner, and much, much more

"When I tried to type some recipes in last week, I found out that they are holding my cloud recipes hostage..."You have full access to all of the recipes that you've typed into your computer and you can type in an unlimited number of new recipes as well Nobody is holding any of your recipes hostage.You can keep using the Cook'n product that you purchased forever without paying anything more.We're only charging for services like Cloud Storage & Sync services, tech support services, and other web services like Capture and Scan, and upgrades.The good news is that you can subscribe to one of the membership plans and get these services for as low as $per monthThis new business model is more affordable than the last! In the past, Cook'n users had to pay $to get the newest Cook'n upgrade...but now members can get upgrades for only $per month!I noticed that you are using Cook'n Version which is about or years old This might be a good time to consider upgrading For a one-time fee of only $4.95, you can upgrade to Cook'n Version for free (a $value) Click to http://www.dvo.com/cooking-club.php for more information about this special offer

Complaint: [redacted] I am rejecting this response because: I reread the book that came with my Cook'n software again On the second two pages after the welcome letter, all of the features of the software are defined One of these features is "Sync recipies with your mobile devices for easy access anywhere" It doesn't say that there is a monthly fee that is associated with this feature It doesn't say that some time in the future we will start charging you for this It clearly states that this is a feature that comes with the software along with the other features In our communications, the business has told me the same thing time and again - their business model can no longer support their product as it was sold They have also told me that since they are getting charged for cloud services, they are passing it on to us with a monthly fee I've been a network engineer for years and am well aware of the cost of doing IT business It cost nothing for cloud based services after the initial investment The price of new Cook'n sales should cover the maintenance and purchase of new hardware to do this function You don't charge customers that have already purchased your product additional fees if it was not defined at the time of purchase Sincerely, [redacted]

"I don’t see writing me offering different solutions like not going out to eat one night per month, or cutting back on the grocery bill just a bit as a solution."-->I didn't write to you and suggest that you not go out to eat one night per month I said that food is the third-largest household expense according to the Bureau of Labor Statistics and that the Cook'n Premium subscription, with it's 5-Day Meal Plans, weekly newsletters, menu planning, and grocery shopping list features will help you cut at least $from your monthly food budget I said that a "Cook'n Premium subscription will easily pay for itselfIf not, we wouldn't be doing this.""If one could see into the future, I would have never bought Cook’n I would have remained with Cook’n and would have stayed a happy camper."-->The Cloud services, tech support services, and other web services like Capture and Scan are available to subscribers only...including those who have Cook'n Version So, if you had remained with Cook'n 11, there would be no difference Version users must also subscribe to use these services."...it is hard for me to believe that I’m sitting in my home and browsing the internet and happen to see a recipe of interestI capture this recipe through my Cook’n program and it cost you moneyThe same with a scan."-->I don't mean to be disrespectful [redacted] , but the answer to this question can be found on http://www.dvo.com/msg/premium-membership.php We created this web page with answers to frequently asked questions to help you with concerns like this The answer to question #says:The Internet Recipe Capture and Scan features are both web servicesIf you unplug your computer from the internet and try to use either of these features, you will see that they do not workRecipe scans are sent up to a Cook'n Cloud server to be OCR'd (translated from image to text)The recipe text is then sent back down to the clientThe Capture feature is similarAll recipe website text is parsed on a Cook'n Cloud server and then the recipe text is sent down to the client Since the Cook'n app works on multiple platforms, including PC, Mac, iOS, and Android, hosting this service on a web server makes a lot of sense All capture and scan operations funnel through one web service Web services like this cost a significant amount of money to provide and maintain

Hi [redacted] and ***,I have personally responded to every e-mail that you have sent and I see that we have exchanged several So, I'm not sure what you mean when you say that your messages "were not responded to except the automated response acknowledging they received my inquiry."In one of those messages, you said "My wife has been using that feature for about years and loves it." I am so glad that she loves Cook'n! I can't tell you how happy that makes me feel!I understand that you are concerned about our new subscription model and upset that you cannot sync to the Cook'n Cloud unless you subscribe.I understand your concern Please know that this is not some get rich quick scheme that we came up with This is not a land grab We're not screwing the general public Kathy and I have literally put everything on the line We spent everything we had and more to provide something amazing to our customers...and we have delivered Cook'n is really amazing and it works great There's no other kitchen tool quite like it.We hoped our customers would value that and subscribe (in fact, we bet the farm on it!) and they have!! On the one hand, there are a few dozen complaints on the web about the change and, on the other hand, there are thousands and thousands who get it, who have subscribed, and who are loving it!This change was not optional for us The software industry shifted and we had to adapt to changing market conditions or die! We literally would go out of business if we didn't change our business model.We've seen many major changes over the last years and we've had to adapt to survive Would you believe that the first version of Cook'n came out before Windows even existed? It was DOS-based? At one point in time 99.9% of our revenue came from sales in the retail channel Then, the internet came out and we had to change our business model and adapt.We had to establish a presence on the web and learn how to market Cook'n on the internet We also had to modify Cook'n and build web technologies into the app That was no small feat.Over the years, many software companies including many large companies were unable to adapt to changing market conditions and went out of business We, on the other hand, adapted, established a strong web presence, and thrived.But then, mobile apps and cloud computing came along Instead of creating one app for PC computers, we had to create an app for PC, Mac, iPhone, iPad, Android Phones, Android Tablets, Kindle, and Nook devices And, we had to create a Cloud platform that would sync recipes between all of these different devices Our development costs skyrocketed! It cost millions of dollars to develop these technologies and this platform and it took years to perfect them.Not only did we have the up front development cost, but we also incur ongoing costs to support it For example, when Apple releases their new Sierra operating system for Mac computers and breaks Cook'n so it won't work anymore, I must pay programmers to fix it so you don't even know there's a problem When Microsoft released Windows and changed things so Cook'n didn't work anymore, I had to pay programmers to fix it and post an update so you don't even notice Apple and Google release new versions of the iOS and Android operating system about every months!When allrecipes.com or Pinterest change the format of their web pages and breaks the Capture feature, I must pay my programmers to fix this so the feature keeps working for you This sort of thing happens just about every day!I must pay a fee every month to store your recipe data in the cloud and all those food photos take up a lot of space! I must pay for every read and write operation too which means that every time you sync to the Cloud, it costs me moneyThis is a cost that we didn't have a few years ago and, every month, these Cloud costs grow higher and higher.When you get a virus on your computer or suffer a hard disk failure after a power outage, you contact my support department and expect them to help you recover your recipes I must train and pay tech support agents to help you.These are real costs that are ongoing Many of our competitors were unable to make this transition and most of them have gone out of business Living Cookbook is the most recent to fall and it's unfortunate for those who spent years entering and collecting hundreds of their recipes into that app Now they're stuck So sad If we didn't change our business model and adapt to changing market conditions, we would go out of business too and that wouldn't do you or anyone else any good!Go to Best Buy or Walmart or Sam's Club or Costco or Office Max or any retailer for that matter, look around, and you will see that they don't even have a software department in their stores anymore! The computer software industry has shifted Everything has gone mobile And, software companies have all moved to a SaaS Business Model (Software as a Service) We made a similar change You can read all about it here and you can also see answers to frequently asked questions as well: http://www.dvo.com/msg/premium-membership.phpWe made this change because we had to It wasn't optional.The good news is that you can keep using the Cook'n product forever without paying anything more Optional services like Cloud Storage & Sync services, tech support services, and other web services like Capture and Scan, and upgrades are available but they are for subscribers only.The other good news is that this new business model is more affordable than the last! In the past, Cook'n users had to pay $to get the newest Cook'n upgrade...but now members can get upgrades for only $per month! And it's getting more and more affordable all the time As more people subscribe the price just keeps going down and down It started at $per month then dropped to $and now you can get unlimited sync and capture for only $4.95.I noticed that you are using Cook'n Version which is about or years old For a one-time fee of only $(less than the cost of a hambuger at McDonalds), you can upgrade to Cook'n Version for free (a $value) Follow this link and sign up today while this deal lasts!http://www.dvo.com/cooking-club.phpDan

Hi [redacted] , Thank you for contacting us I understand that you "simply want the unlimited scanning and capturing recipes turned back on as it was when the program was originally purchased."And, I see you mean If I thought that arbitrary limits were imposed simply to motivate me to subscribe, I would be really upset as well However, this is not the case with Cook'n.Just like the Cook'n Cloud service, the capturing and scanning of recipes are web services In order to provide these services to our users, we incur a cost each month.You can use Cook'n for as long as you like without paying anything more We're only charging for services such as tech support, cloud services related to sync, and web services related to capture and scan And, we are NOT charging these fees to make ourselves rich as some might think We are only charging these fees because we cannot afford to provide these services for free If we could, we would!I understand that the idea of paying $every month forever may seem out of reach for some and can be daunting to othersI also understand that some people don't need the free cookbook, the newsletter, the forum, and all the other fantastic perks that come with the Premium Membership PlanSome just want sync and captureNo problemWe plan to offer more affordable pricing options soonSo, don't ask yourself if you can afford to pay $per month for the rest of your life because the price won't be $for the rest of your lifeInstead, just ask yourself if you can afford to pay $THIS month.How much does it cost for you to eat out, $15, $20, $30? If you eat at home just one time this month instead of eating out because of Cook'n, then Cook'n just paid for itself.If you download one cookbook this month, then your membership just paid for itself.How much did you spend on the last Cook'n upgrade? $60? Well, you won't ever have to pay that again.How much did you spend at the grocery store last month, $600, $800, $1,000? The Bureau of Labor Statistics reports that food is the third-largest household expenseWouldn't it be great to have a tool that could help you reduce your third-largest household expense? Do you think Cook'n could help you cut that $grocery bill by $14? If so, your membership just paid for itselfIf not, maybe you're not using Cook'n to its full potentialThat's one of the reasons the Premium subscription comes with a weekly newsletter and a 5-Day Meal Plan...to help you get the most out of Cook'n!Annette Economides, co-author of Cut Your Grocery Bill in Half with America's Cheapest Family, says "The less you shop, the more you save." So, can the menu planning tools in Cook'n help you save gas by making it easier for you to plan your shopping trip so that you get a week's worth of groceries in one shot? If so, Cook'n just paid for itselfCan having your shopping list on your phone in Cook'n help you reduce impulse purchases? If so, Cook'n just paid for itself!Does food ever go bad in your fridge? We waste a remarkable amount of food every yearSome studies note that between 14-25% of the food we bring home from the grocery store ends up in the trashCan Cook'n help you make use of some of the food in your fridge? Before you hit the grocery store, can you use Cook'n to search the web to see how to get more meals out of what you already have? If so, your membership just paid for itself.How do you make sure the food you purchase--and all of the effort you put into making sure it's healthy and affordable--doesn't go to waste? Use Cook'n! Still have half a pack of bacon from last week? Use Cook'n to help you discover and try a new recipe that uses it! Got a bunch of vegetables left over? Use Cook'n to search your favorite recipes for one that needs them (or something that can use all of them, like a stir fry)! If you do this, your membership will pay for itself.In addition to saving you time and money at the grocery store, Cook'n can inspire you to cook at home moreAnd, those who use Cook'n frequently tend to eat less fast-food and more home-cooked mealsIf you discover a recipe in Cook'n and get inspired to cook at home just once during the month instead of eating fast food, the Premium Cook'n Membership just paid for itself.Ultimately, subscribing to the Cook'n Premium Service is a decision that only you can make and you need to do what is best for you and your familyWe strongly believe that a Premium Cook'n Membership will easily pay for itselfIf not, we wouldn't be doing thisSo, think about itTry it for one month and see if it's worth $for youIf you don't use Cook'n and take advantage of the features...then just don't subscribe again next month.Dan

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