Dear Ms. [redacted], We have received your complaint from [redacted] began classes on June 24, 2014. She made zero (0) payments as agreed upon at the time of enrollment to pay the tuition balance that was not covered by her financial aid awarded to her from the U.S. Department of Education...
(DoE). In December 2014, we were advised by the DoE that she was no longer eligible for financial aid because she was in default of Student Loans from other educational institutions she had attended, making her ineligible for any financial aid disbursements at our school. At that time, in looking at her financial ledger, it was discovered that she had also never made a payment to the school. (Exhibit 1) [redacted] was advised that she must make her payments current that were in arrears in order to continue attending school. We explain to students, both at the time of enrollment and also during orientation, that the DoE and Ohio State Board of Cosmetology (OSBC) require us to discontinue a student who has not attended school, for any reason, for 30 consecutive calendar days. This is considered an unwritten withdrawal and is a rule that we must follow. This rule is on page 2 of the enrollment contract as well as in the Student Catalog. [redacted] was given copies of both the contract and catalog on June 19, 2014. (Exhibits 2 & 3) According to our Refund Policy set forth by the DoE (Exhibit 3, pg 2), when a student is scheduled 50% or more of their contracted hours at the time of withdrawal, the school is entitled to 100% of the tuition. [redacted] was scheduled to attend 670 hours of the 1050 hours she was contracted for the program in which she enrolled, which is 63.81%. When a student withdraws, we have 45 days to determine what percentage of the tuition is due to the school based on the number of hours the student was scheduled at the time of withdrawal. In [redacted] case, we are entitled to 100% of her tuition. We must then determine how much money was received from the student and the DoE, how much we are allowed to keep based on the number of hours the student actually attended, and return any money we received that we are not entitled to keep. All money we are entitled to keep is applied to the student's new tuition amount based on the number of hours they were scheduled. If we received more than we are entitled to, we must repay the balance to the student and/or the DoE. If the amount we are entitled to keep is less than the new tuition balance, that is the amount the student owes the school. In [redacted] case, since she paid none of her monthly payments and was eligible for so little financial aid, it was determined that her she owed the school $[redacted] A letter was sent to [redacted] explaining all of this via certified mail but was returned to us as unclaimed. (Exhibit 4) We are also required by law to notify the OSBC of a student's withdrawal by completing their discontinuance form and breaking down the total number of hours the student attended. (Exhibit 5) This form was completed on January 5, 2015 and emailed to the OSBC as per their policy. We turned in a total of [redacted] hours for [redacted]. The breakdown of the hours is [redacted]75 hours for the core Esthetician program and 96.25 hour for the Manager program. I cannot speak for the OSBC, however I speculate that when [redacted] called them, they looked at only page 1 of the 4 page discontinuance we sent them. When a student is discontinued from our school, for any reason, and they wish to re-enroll, our policy is that the student must submit another Admissions Application and write a letter explaining what is different with their situation that they will complete the program during this enrollment. The application and letter are then forwarded to the Corporate office for review by the Financial Aid Director, the Director of Student Services and myself. During the review, we consider the changes in the student's situation to determine if they are a risk of dropping out of school for a second time. We also consider any balance due to the school from the student's first enrollment. Our policy for students with a previous balance is that they pay 50% of the balance and enter into a payment agreement with a company we now use to process cash payments from students. We are then able to give the student credit for the previous hours they attended. We also give the student the opportunity to forfeit the previous hours they attended with us and start the program over at the beginning, thus owing nothing for the first enrollment. However, if a student wants credit for the hours they attended during their previous enrollment, they must pay all fees associated with those hours. According to our contract, students must pay all fees and tuitions in full. (Exhibit 3, pg 2) We want to give students the opportunity to better their lives by giving them the education they need for their new career while making payments on their tuition in monthly installments. We are happy to give all students, including [redacted], the opportunity to return to school to complete the program and obtain their state license. However, we must follow the policy. If [redacted] chooses to re-enroll with us following the policies to which we are bound, she will receive a credit on her tuition for the new contract in the approximate amount of $[redacted]. This credit is based on the [redacted] hours she attended during her first enrollment, credit for the books she has already received, her apron (uniform) and supply usage. If she is eligible for financial aid, we are happy to assist her with this process as well, and apply any eligible financial aid due to her to her new balance. In summation, [redacted] will need to either pay off her original balance of $[redacted] in order to retain her original hours or pay half of her previous balance of $[redacted] and enter into a payment agreement for the remaining balance. Upon re-enrollment, she will be charged $[redacted] which is the current tuition for the program in which she was enrolled, then receive a credit of approximately $[redacted] for a total tuition balance of approximately $[redacted], to which we will apply any eligible financial aid. If her qualifying financial aid does not cover all of her remaining tuition, we will treat [redacted] as we do all students in similar situations and agree to a payment plan for any remaining tuition. If [redacted] is agreeable to the terms of our contract and policies, I urge her to contact our Admissions Office to set up an appointment and begin the re-enrollment process. Best Regards, [redacted] Vice President of Operations Raphael's School of Beauty Culture, Inc.
I made an agreement in June 2014 with this company to erect a sign in medical district. On November the 4th 2014 the simple sign was completed. Less than 10 hours of completion he was demanding payment. I paid half of the contract price at the signing in June. The other half to be paid when we finalized the deal. However, less than 72 hours he is threatening to place a lien on property for non-payment. After researching this company I have revealed that his insurance and right to have a contract is not allowed for a amauter carpenter that only can do footings/foundations and framing. It was one continuous excuse after another as to why this project dragged on so long. I would not allow Charles Warren Construction back on my property for any purpose.
Dear Ms. [redacted], We have received your complaint from [redacted] began classes on June 24, 2014. She made zero (0) payments as agreed upon at the time of enrollment to pay the tuition balance that was not covered by her financial aid awarded to her from the U.S. Department of Education...
(DoE). In December 2014, we were advised by the DoE that she was no longer eligible for financial aid because she was in default of Student Loans from other educational institutions she had attended, making her ineligible for any financial aid disbursements at our school. At that time, in looking at her financial ledger, it was discovered that she had also never made a payment to the school. (Exhibit 1) [redacted] was advised that she must make her payments current that were in arrears in order to continue attending school. We explain to students, both at the time of enrollment and also during orientation, that the DoE and Ohio State Board of Cosmetology (OSBC) require us to discontinue a student who has not attended school, for any reason, for 30 consecutive calendar days. This is considered an unwritten withdrawal and is a rule that we must follow. This rule is on page 2 of the enrollment contract as well as in the Student Catalog. [redacted] was given copies of both the contract and catalog on June 19, 2014. (Exhibits 2 & 3) According to our Refund Policy set forth by the DoE (Exhibit 3, pg 2), when a student is scheduled 50% or more of their contracted hours at the time of withdrawal, the school is entitled to 100% of the tuition. [redacted] was scheduled to attend 670 hours of the 1050 hours she was contracted for the program in which she enrolled, which is 63.81%. When a student withdraws, we have 45 days to determine what percentage of the tuition is due to the school based on the number of hours the student was scheduled at the time of withdrawal. In [redacted] case, we are entitled to 100% of her tuition. We must then determine how much money was received from the student and the DoE, how much we are allowed to keep based on the number of hours the student actually attended, and return any money we received that we are not entitled to keep. All money we are entitled to keep is applied to the student's new tuition amount based on the number of hours they were scheduled. If we received more than we are entitled to, we must repay the balance to the student and/or the DoE. If the amount we are entitled to keep is less than the new tuition balance, that is the amount the student owes the school. In [redacted] case, since she paid none of her monthly payments and was eligible for so little financial aid, it was determined that her she owed the school $[redacted] A letter was sent to [redacted] explaining all of this via certified mail but was returned to us as unclaimed. (Exhibit 4) We are also required by law to notify the OSBC of a student's withdrawal by completing their discontinuance form and breaking down the total number of hours the student attended. (Exhibit 5) This form was completed on January 5, 2015 and emailed to the OSBC as per their policy. We turned in a total of [redacted] hours for [redacted]. The breakdown of the hours is [redacted]75 hours for the core Esthetician program and 96.25 hour for the Manager program. I cannot speak for the OSBC, however I speculate that when [redacted] called them, they looked at only page 1 of the 4 page discontinuance we sent them. When a student is discontinued from our school, for any reason, and they wish to re-enroll, our policy is that the student must submit another Admissions Application and write a letter explaining what is different with their situation that they will complete the program during this enrollment. The application and letter are then forwarded to the Corporate office for review by the Financial Aid Director, the Director of Student Services and myself. During the review, we consider the changes in the student's situation to determine if they are a risk of dropping out of school for a second time. We also consider any balance due to the school from the student's first enrollment. Our policy for students with a previous balance is that they pay 50% of the balance and enter into a payment agreement with a company we now use to process cash payments from students. We are then able to give the student credit for the previous hours they attended. We also give the student the opportunity to forfeit the previous hours they attended with us and start the program over at the beginning, thus owing nothing for the first enrollment. However, if a student wants credit for the hours they attended during their previous enrollment, they must pay all fees associated with those hours. According to our contract, students must pay all fees and tuitions in full. (Exhibit 3, pg 2) We want to give students the opportunity to better their lives by giving them the education they need for their new career while making payments on their tuition in monthly installments. We are happy to give all students, including [redacted], the opportunity to return to school to complete the program and obtain their state license. However, we must follow the policy. If [redacted] chooses to re-enroll with us following the policies to which we are bound, she will receive a credit on her tuition for the new contract in the approximate amount of $[redacted]. This credit is based on the [redacted] hours she attended during her first enrollment, credit for the books she has already received, her apron (uniform) and supply usage. If she is eligible for financial aid, we are happy to assist her with this process as well, and apply any eligible financial aid due to her to her new balance. In summation, [redacted] will need to either pay off her original balance of $[redacted] in order to retain her original hours or pay half of her previous balance of $[redacted] and enter into a payment agreement for the remaining balance. Upon re-enrollment, she will be charged $[redacted] which is the current tuition for the program in which she was enrolled, then receive a credit of approximately $[redacted] for a total tuition balance of approximately $[redacted], to which we will apply any eligible financial aid. If her qualifying financial aid does not cover all of her remaining tuition, we will treat [redacted] as we do all students in similar situations and agree to a payment plan for any remaining tuition. If [redacted] is agreeable to the terms of our contract and policies, I urge her to contact our Admissions Office to set up an appointment and begin the re-enrollment process. Best Regards, [redacted] Vice President of Operations Raphael's School of Beauty Culture, Inc.
I made an agreement in June 2014 with this company to erect a sign in medical district. On November the 4th 2014 the simple sign was completed. Less than 10 hours of completion he was demanding payment. I paid half of the contract price at the signing in June. The other half to be paid when we finalized the deal. However, less than 72 hours he is threatening to place a lien on property for non-payment. After researching this company I have revealed that his insurance and right to have a contract is not allowed for a amauter carpenter that only can do footings/foundations and framing. It was one continuous excuse after another as to why this project dragged on so long. I would not allow Charles Warren Construction back on my property for any purpose.