D.W. Jones Management, Inc

October 6, 2017 Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN 55337 RE: Complaint ID [redacted] To Whom It May Concern; We have received Ms. [redacted]'s complaint and are attempting to make contact with her directly in addition to this written response.The...

property that Ms. [redacted] resides in was built in 1994 is located in a neighborhood with heavy foot traffic, crime, and loitering. The entry buzzer system is original to the building and unfortunately does not have features that allow tenants to communicate with the person trying to enter the building. As a result, daily serious breaches to tenant safety were occurring when random individuals would buzz numerous apartment until someone would finally let them in just to make the buzzing stop. These random individuals were found sleeping in various parts of the building, randomly knocking on tenant's doors, and in general loitering within the building resulting in numerous police calls and tenant complaints. In June of 2017 a policy change was implemented where tenants had to open the entry door personally to admit non-tenants into the building. While guests can still buzz a tenant to announce their arrival to the building, tenants can no longer unlock the entry door from their apartment. The policy change has resulted in zero police calls to the building in the past three months, a dramatic reduction in loitering, and we believe has enhanced the safety of all of the residents. We also believe the policy change has effectively addressed Ms. [redacted]'s complaint of "drunks" getting into the building and walking the hallways. We acknowledge the policy change has regrettably created an inconvenience for some of our residents, but we also believe this inconvenience is drastically offset by the dramatic reduction in disruptive activity within the building. We are concerned with Ms. [redacted] comment regarding her Life Alert bracelet and what appears to be her concern that the current entry method for the building will interfere with her receiving medical assistance. Our office is attempting to contact Ms. [redacted] so that we can address her concern. In regards to the cleanliness of the building, we reviewed vendor invoices and staffing patterns, the building is cleaned on a daily bases and the common area carpets are professionally cleaned bi-annually. A recent inspection is not consistent with Ms. [redacted]'s complaints however, again we are attempting to reach out to Ms. [redacted] in order to address her concern. In regards to the laundry equipment, our maintenance records show we recently replaced a wash machine and that the other equipment is functioning correctly. Again, we hope that a conversation with Ms. [redacted] will clarify her concern. Finally, in regards to the staffing at the property, currently we have a higher number of employees working at the property than in previous years. We will work with Ms. [redacted] to make sure she has the contact information she needs to readily contact the staff responsible for her building.Patty N.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will accept Lori's offer to reduce the amount by 148.13 but still...

disagree with the charge for sheet rock repair. I had filled tiny nail holes and that is what the caretaker is claiming took 3 hours to repair.  And as he told me the tiny holes would have to be redone I decided he was exaggerating and I was up against a wall.  If you'll pardon the humor.  Ha ha.

We have mailed the attached response to Mr. [redacted] as well.