October 6, Revdex.com of Minnesota and North Dakota SRiver Ridge CirBurnsville, MN RE: Complaint ID [redacted] To Whom It May Concern; We have received Ms [redacted] 's complaint and are attempting to make contact with her directly in addition to this written response.The property that Ms [redacted] resides in was built in is located in a neighborhood with heavy foot traffic, crime, and loiteringThe entry buzzer system is original to the building and unfortunately does not have features that allow tenants to communicate with the person trying to enter the buildingAs a result, daily serious breaches to tenant safety were occurring when random individuals would buzz numerous apartment until someone would finally let them in just to make the buzzing stopThese random individuals were found sleeping in various parts of the building, randomly knocking on tenant's doors, and in general loitering within the building resulting in numerous police calls and tenant complaintsIn June of a policy change was implemented where tenants had to open the entry door personally to admit non-tenants into the buildingWhile guests can still buzz a tenant to announce their arrival to the building, tenants can no longer unlock the entry door from their apartmentThe policy change has resulted in zero police calls to the building in the past three months, a dramatic reduction in loitering, and we believe has enhanced the safety of all of the residentsWe also believe the policy change has effectively addressed Ms [redacted] 's complaint of "drunks" getting into the building and walking the hallwaysWe acknowledge the policy change has regrettably created an inconvenience for some of our residents, but we also believe this inconvenience is drastically offset by the dramatic reduction in disruptive activity within the buildingWe are concerned with Ms [redacted] comment regarding her Life Alert bracelet and what appears to be her concern that the current entry method for the building will interfere with her receiving medical assistanceOur office is attempting to contact Ms [redacted] so that we can address her concernIn regards to the cleanliness of the building, we reviewed vendor invoices and staffing patterns, the building is cleaned on a daily bases and the common area carpets are professionally cleaned bi-annuallyA recent inspection is not consistent with Ms [redacted] 's complaints however, again we are attempting to reach out to Ms [redacted] in order to address her concernIn regards to the laundry equipment, our maintenance records show we recently replaced a wash machine and that the other equipment is functioning correctlyAgain, we hope that a conversation with Ms [redacted] will clarify her concernFinally, in regards to the staffing at the property, currently we have a higher number of employees working at the property than in previous yearsWe will work with Ms [redacted] to make sure she has the contact information she needs to readily contact the staff responsible for her building.Patty N
We have mailed the attached response to Mr [redacted] as well
October 6, Revdex.com of Minnesota and North Dakota SRiver Ridge CirBurnsville, MN RE: Complaint ID [redacted] To Whom It May Concern; We have received Ms [redacted] 's complaint and are attempting to make contact with her directly in addition to this written response.The property that Ms [redacted] resides in was built in is located in a neighborhood with heavy foot traffic, crime, and loiteringThe entry buzzer system is original to the building and unfortunately does not have features that allow tenants to communicate with the person trying to enter the buildingAs a result, daily serious breaches to tenant safety were occurring when random individuals would buzz numerous apartment until someone would finally let them in just to make the buzzing stopThese random individuals were found sleeping in various parts of the building, randomly knocking on tenant's doors, and in general loitering within the building resulting in numerous police calls and tenant complaintsIn June of a policy change was implemented where tenants had to open the entry door personally to admit non-tenants into the buildingWhile guests can still buzz a tenant to announce their arrival to the building, tenants can no longer unlock the entry door from their apartmentThe policy change has resulted in zero police calls to the building in the past three months, a dramatic reduction in loitering, and we believe has enhanced the safety of all of the residentsWe also believe the policy change has effectively addressed Ms [redacted] 's complaint of "drunks" getting into the building and walking the hallwaysWe acknowledge the policy change has regrettably created an inconvenience for some of our residents, but we also believe this inconvenience is drastically offset by the dramatic reduction in disruptive activity within the buildingWe are concerned with Ms [redacted] comment regarding her Life Alert bracelet and what appears to be her concern that the current entry method for the building will interfere with her receiving medical assistanceOur office is attempting to contact Ms [redacted] so that we can address her concernIn regards to the cleanliness of the building, we reviewed vendor invoices and staffing patterns, the building is cleaned on a daily bases and the common area carpets are professionally cleaned bi-annuallyA recent inspection is not consistent with Ms [redacted] 's complaints however, again we are attempting to reach out to Ms [redacted] in order to address her concernIn regards to the laundry equipment, our maintenance records show we recently replaced a wash machine and that the other equipment is functioning correctlyAgain, we hope that a conversation with Ms [redacted] will clarify her concernFinally, in regards to the staffing at the property, currently we have a higher number of employees working at the property than in previous yearsWe will work with Ms [redacted] to make sure she has the contact information she needs to readily contact the staff responsible for her building.Patty N