I was the first person to put in an offer on a vehicle, a Chevy Tahoe with miles, had an appointment to pick up and pay for the car the following morning, and the dealer sold it to someone else that night without any contactThey refused to honor our agreement or offer a comparable alternative They lied to me ans used very deceptive practices
I gave star because I had toThis is the worst service department I have ever dealt withI would advise anyone thinking about taking their car there to go anywhere elseI brought my car in to them because it stalled and would not startWe towed it in and found out it needed a new engineIt was still under warrantyThis was the beginning of NovemberAt the time they did not have a loaner car available so I went to Avis and rented a carSometime in December a loaner became available and I picked it upWe had gone away for the Christmas holiday and advised our service advisor that we wouldn't be not be back until after January She told us that would be fineThe 1st engine they put in was bad so they ordered another from ford When it was finally finished, I went back to pick up my car and I was told that the instrument cluster was now not working and that we would be responsible for its repairs even though it was fully working when I brought it in and the engine repair caused it to fail We tried to negotiate with the service manager and she did agree if we paid for the part they would pay for the laborWe were given another loaner carAfter about three weeks the service manager Daneel ***, told us that the cluster was on back order and would not be in for a few weeksShe also reneged on her original offer to split the cost and stated that they would not be paying for the labor costWe argued to no availWe picked up our car and gave the loaner backMy husband paid $for the battery they put in and leftWe received a call the next day stating that we hadn't paid for the rental carI called them back immediately and stated I didn't know what they were talking about as we were told we were given a loaner car and our paperwork did not indicate anywhere that this was a rentalThere were no charges on the paperwork we signedMonday, I get a call from the "service manager" Daneel *** stating we had stolen the car and that they wanted $for the rentalI called her back immediately again stating I didn't know what she was talking aboutI kept trying to tell her that the service advisor got us a loaner at no charge to us so why would we now be being charged for a rental? Unfortunately she didn't have the professionalism to allow me to speak and kept talking over meAt one time she laughed at me and made fun of me to employees near herI asked her for the spelling of her name because I was going to make a complaint to ford and she told me I should call my husband and get the spelling from him I asked her several times for the spelling of her name and she called me a five-year-oldI hung up as she was too unprofessional to try to speak with and I immediately called Ford and made a complaint against herFord apologized and stated that they would be contacting the owner of DCH FordI know three other people that have had similar bad experiences with this service departmentStay clear of them! Very unprofessional and not happy at all with their lack of serviceI will be taking it to another dealership to fix the cluster they damaged
I was the first person to put in an offer on a vehicle, a Chevy Tahoe with miles, had an appointment to pick up and pay for the car the following morning, and the dealer sold it to someone else that night without any contactThey refused to honor our agreement or offer a comparable alternative They lied to me ans used very deceptive practices
I was the first person to put in an offer on a vehicle, a Chevy Tahoe with miles, had an appointment to pick up and pay for the car the following morning, and the dealer sold it to someone else that night without any contactThey refused to honor our agreement or offer a comparable alternative They lied to me ans used very deceptive practices
I gave star because I had toThis is the worst service department I have ever dealt withI would advise anyone thinking about taking their car there to go anywhere elseI brought my car in to them because it stalled and would not startWe towed it in and found out it needed a new engineIt was still under warrantyThis was the beginning of NovemberAt the time they did not have a loaner car available so I went to Avis and rented a carSometime in December a loaner became available and I picked it upWe had gone away for the Christmas holiday and advised our service advisor that we wouldn't be not be back until after January She told us that would be fineThe 1st engine they put in was bad so they ordered another from ford When it was finally finished, I went back to pick up my car and I was told that the instrument cluster was now not working and that we would be responsible for its repairs even though it was fully working when I brought it in and the engine repair caused it to fail We tried to negotiate with the service manager and she did agree if we paid for the part they would pay for the laborWe were given another loaner carAfter about three weeks the service manager Daneel ***, told us that the cluster was on back order and would not be in for a few weeksShe also reneged on her original offer to split the cost and stated that they would not be paying for the labor costWe argued to no availWe picked up our car and gave the loaner backMy husband paid $for the battery they put in and leftWe received a call the next day stating that we hadn't paid for the rental carI called them back immediately and stated I didn't know what they were talking about as we were told we were given a loaner car and our paperwork did not indicate anywhere that this was a rentalThere were no charges on the paperwork we signedMonday, I get a call from the "service manager" Daneel *** stating we had stolen the car and that they wanted $for the rentalI called her back immediately again stating I didn't know what she was talking aboutI kept trying to tell her that the service advisor got us a loaner at no charge to us so why would we now be being charged for a rental? Unfortunately she didn't have the professionalism to allow me to speak and kept talking over meAt one time she laughed at me and made fun of me to employees near herI asked her for the spelling of her name because I was going to make a complaint to ford and she told me I should call my husband and get the spelling from him I asked her several times for the spelling of her name and she called me a five-year-oldI hung up as she was too unprofessional to try to speak with and I immediately called Ford and made a complaint against herFord apologized and stated that they would be contacting the owner of DCH FordI know three other people that have had similar bad experiences with this service departmentStay clear of them! Very unprofessional and not happy at all with their lack of serviceI will be taking it to another dealership to fix the cluster they damaged
I was the first person to put in an offer on a vehicle, a Chevy Tahoe with miles, had an appointment to pick up and pay for the car the following morning, and the dealer sold it to someone else that night without any contactThey refused to honor our agreement or offer a comparable alternative They lied to me ans used very deceptive practices