Dwayne Lane's Chrysler Dodge Jeep Ram

To Whom It May Concern:
On September 25, Tom R*** (Finance Manager) called Mrs*** * *** to resolve her concerns regarding her interest rate. To our understanding Dwayne Lanes and Mrs*** considers this matter resolved. Dwayne Lanes is
re-contracting Mrs*** at a lower rate. We are also going use this as a coaching/learning opportunity for our staff on how we can better communicate and disclose information.
Respectfully,
Bart B***
Sales Director
Dwayne Lane’s Family of Auto Center

Service Manager Frankie T*** has contacted Mr. *** ***. We went over the issues with his car and the lack of communication and empathy from the service personnel. Frankie T*** will know handle communication with *** ***, and keep him updated on the status of his
vehicle. We have technical support involved in helping finding a solution to fix his vehicle

Customer purchased a service contract from Rairdon's of Kirkland that didn't meet his driving habits. Customer bought a year/80,mile contract on 4/29/2012 so it was going to expire on 4/28/17. Here are the miles when he got his oil changes done.
The way this contract was set up oil changes a year at 5,miles and you can see there was time that the customer went way above the oil change mileage recommendation that is required for warranty purpose. Did Rairdon's let him know when he purchased the contract that you should have changed you oil every month or 5,miles for this contract to work? Jon P*** bought a contract that gave you oil changes and with his oil change habits he was not going to recoup all the oil changes that where due to him. The contract that was sold by Rairdon's of Kirkland didn't meet his driving habits and that is why he had oil changes left and they expired. 4,449 Kirkland11,Kirkland 6,miles in between oil changes19,Kirkland 8,miles in between oil changes29,Everett 9,miles in between oil changes33,Everett 3,miles in between oil changes37,Everett 4,miles in between oil changes41,Everett 3,miles in between oil changes45,Everett 4,miles in between oil changes48,Everett 3,miles in between oil changes54,Everett 5,miles in between oil changes56,Everett 2,miles in between oil changes64,Everett 7,miles in between oil changes68,Everett 3,miles in between oil changes69,Everett Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***