Dwell Antiques & Home

Our store policy is posted throughout the store and is the same as other stores in our industryWe stand by our offer to have the customer come and pick up the table she has purchasedAlternatively, we are willing to give her a $store credit on "JOY" merchandise or write her a check for $We feel this is above and beyond our store policy

Customer came into Dwell to shop for and measure furnitureOur "All Sales Final" policy is posted at our register and in several other places in our storeIt has always been our policy and is the common policy of shops like oursCustomer went home to measure to make sure that the pieces would fit
in her home, then called back and purchased the items over the phoneWe typically do not hold sold merchandise for more than a few days, but offered to her, as a courtesy, to hold the three pieces for longer until she was in her new homeAt that time, her husband came in to pick up the pieces and was given the receipt, which also says "All Sales Final." He remarked that he did not like the table that *** picked outHe took the other two pieces with him and left the table, due to space restrictions in his carHe left the receipt we gave him on the table that day*** then called and asked for a refund on the tableThis is not our practice or policy and, if we extend a full refund to her, then we would have to offer this to everyoneThe business partner who sold her the table in question offered to give her 50% of the purchase price as a store credit on her merchandise, as a courtesy and gesture of goodwillWe are happy to resolve the issue in one of three ways: 1) *** may pick the table up2) We can provide a $store credit, good on merchandise marked "JOY" on the tag and she can leave the table here3) As a gesture of goodwill, Joy will be happy to write *** a check for $to, in essence, buy the table back from herWe hope you will understand that our policy is in place for many reasons and changing it for one person is not fair to any of our past or future customers who may want to return an itemWhile our heartfelt goal is to make all of our customers happy, we can't risk losing many customers because one does not agree with our policy

Complaint: [redacted]
I am rejecting this response because the description of events that the store outlined is not correct. I picked up 2 of the 3 items from the store directly prior to my boyfriend going back the last time. I was not presented with a receipt at that time nor was my boyfriend when he went back the following time. I understand the store cannot constantly make exceptions but in this case due to the fact that the final sale policy was not disclosed at time of purchase or there after (until I made an inquiry about a return), an exception for a full refund should be made. 
Sincerely,
[redacted]

Our store policy is posted throughout the store and is the same as other stores in our industry. We stand by our offer to have the customer come and pick up the table she has purchased. Alternatively, we are willing to give her a $200 store credit on "JOY" merchandise or write her a check for $200. We feel this is above and beyond our store policy.