Dwell Apartments

Ms. [redacted],
Please be advised that this firm represents Dwell Apartment Homes and this letter should serve as a Response to Complaint ID No. [redacted].
Mr. [redacted] called my office screaming...

about his vehicles being towed from the property. Despite being warned verbally and with stickers on the vehicles for nearly a month, Mr. [redacted] refused to remove the disabled vehicles from the property.  The vehicles, two golf carts which were taken apart and had tarps placed over them, were not operable and they were not registered with the management office.  Pursuant to the Lease Agreement and Community Policies the vehicles were towed. Page 2 of the Lease Agreement states:
20.   PARKING,  We may regulate the time, manner, and  place of  parking cars,...  and recreational vehicle by anyone. We may have unauthorized or illegally parked vehicles towed under an appropriate statute.  A vehicle is unauthorized or illegally parked in the apartment community if it: (1) has a flat tire or other condition rendering it inoperable;...
Furthermore, the Community Policies, Rules and Regulations Addendum, Section VI reads:
AUTOMOBIELS/BOATES/RECREATIONAL VEHICLES.   The following policies are in addition to those in the Lease, and may be modified by the additional rules in effect at the Community at anytime;
•       Only 1 vehicle per licensed Resident allowed.
•       All vehicles must be registered at the Management Office.
•       Any vehicle(s) not  registered, considered abandoned,  or violating the  Lease, this Addendeum, or the Community Rules, in the sole discretion of Management, will be towed at the vehicle owner's expense after _ notice placed on the vehicle.
 
The golf carts which were placed on the property violated the Lease because they were inoperable, and they violated the Community Policies because there were two (2) vehicles and they were not registered at the Management Office.  On December 6, 2013 a [redacted] Tow orange sticker was placed on the vehicles stating Mr. [redacted] had 48 hours to remove them.  The golf carts were in  pieces and  not  operable.   Again on  December  18, 2013 both  carts were seen in the same condition and orange stickers were again placed on the vehicles.   The carts were only towed on December 26, 2014 after giving several written and verbal notices that they needed to be removed. Management with no choice but to have them towed.
[redacted] Tow was able to discover that Mr. [redacted] was NOT  the owner of the vehicles. They made contact with the true owner and the carts were towed to the owner's garage, where the actual owner  of  the  carts paid the  tow  fee  (which was later reimbursed).   Mr. [redacted] paid NOTHING.  His claim that he paid $400.00 is a complete fabrication.  The actual owner of the vehicles thanked the tow company and management for returning the vehicles because he had no idea where they were.
While the carts were in the process of being towed Mr. [redacted] confronted [redacted], property manager, and called her a f[redacted] cu** and said "wait to see what I do to you." Mr. [redacted]
even admitted to me in an email (which can be forwarded upon request) that he called Ms. [redacted] a [redacted] and a [redacted] liar". Such vulgar and inappropriate behavior was not an isolated
event.   Such behavior is not  tolerated on  the  property and can subject a tenant  to  immediate eviction. In lieu of giving Mr. [redacted] an eviction notice for his behavior, I wrote a letter to him stating that management would give him until January 31, 2014 to vacate the property without any financial or legal recourse. If Mr. [redacted] did not agree to the terms of the settlement, as was his right, my client contemplated filing an eviction action. No eviction action or notice was ever served on Mr. [redacted].
In support  of this Response please see the attached: 1) Lease Agreement, 2) [redacted] Tow Property Vehicle Violation Logs; 3) Letter from Scott Smith, Account Manager at [redacted] Tow; 4) Letter from my office to Mr. [redacted] dated January 8, 2014;
For any additional information please feel free to contact my office.
Sincerely,
[redacted]  [redacted]
 
[redacted]
Cc:      Dwell Management

All moveout statements are mailed to residents once they move out. Since the move out was in July of 2012 and no payment was made the file was tunred over to collections and both [redacted] and her husband were told that they needed to contact the collection agency to obtain reocrds.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Here is an  email I sent that is what really happened these people are liars and sm

On Tuesday, January 14, 2014 6:45 AM, [redacted] <[redacted].com> wrote:

Mr.[redacted],

 I understand your hired to work and represent your client and I respect that. I am not trying to cause any problems but I also am not being treated fair and have tried to cooperate. Never ever did I threaten your client ever. just know I have always said out by 31st without incident and that if your client shall choose to at 9am file for an immediate eviction she had better have answers for factual taped evidence that shows her accusations of [redacted] and better watch out or any threats in which she and witnesses say I used were never ever used . I and the legal services I have been in contact with have listened to the tapes and not one has found me to issue any threats and to be honest did say my sware words though not threatning in nature were rude and I do agree to rude. Mr. [redacted]  I can and will without any reasonable doubt 100 percent have the proof to back and I do not need any witnesses as I have it all on a tape I can have verified to not have been altered to show bias. If your client is willing to testify under oath and her witnesses that I said [redacted] and better watch out then please by all means take me to court. Your client has harassed and threatened me to evict over  and over for the last year and I welcome the oppoirtunity to go in front of a judge to put her words against my facts. so the choice is yours.  as I said I am leaving to doctor now and can not do any paperwork before 9am. what will a judge think of that? shall you decide to extend your 9am deadline let me know if not see you in court.  I am not saying not sign I just can not by 9am.  Please let me know if this is acceptable or do I plan on court. Thank you.

 

On Tuesday, January 14, 2014 5:39 AM, [redacted] <[redacted].com> wrote:

FIRST AND FOREMOST I WILL BE AT THE HOSPITAL AT 7AM TILL I AM NOT SURE AS I AM UNDERGOING THE START OF MY SECOND BOUT WITH BONE CANCER IN MY  LEG SO I CANT BY 9AM.

 

I WILL SIGN YOUR PAPERWORK NOT BY 9AM SO EVICT ME IF YOU WANT.

 

I THINK YOU CAN GIVE ME TILL END OF TODAY AS YOUR EMAIL SAID "SIGN BY TOMORROW" NOT  SIGN BY 9AM WHICH I CAN NOT DUE TO DR APPOINTMENT. 

 

BEFORE YOU THREATEN ME TO DO AN IMMEDIATE EVICTION YOU SHOULD READ THE FOLLOWING.

 

FIRST AND FOREMOST I WILL BE AT THE HOSPITAL AT 7AM TILL I AM NOT SURE AS I AM UNDERGOING THE START OF MY SECOND BOUT WITH BONE CANCER IN MY  LEG. I  AND  WHEN I GET HOME  I CAN DO PAPERWORK . IF YOU  CANT AGREE TO THAT THEN DO WHAT YOU HAVE TO DO.  OR DO I PLAN ON GOING IN FRONT OF A JUDGE AND PRESENT MY SIDE? YOUR CALL. I HAVE SAID ALL ALONG I WOULD BE OUT ON THE 31ST. IT IS YOU AND YOUR CLIENT WHO SEEM PRETTY WORRIED ABOUT ANY LEGAL ACTIONS BY ME RE THE ILLEGAL TOW. HEY ILL SIGN YOUR PAPERWORK BUT I CANT DO IT BEFORE 9AM. SO LET ME KNOW. MY GUESS IS YOUR CLIENT WILL NOT ACCEPT THAT I AM GOING TO BE IN TRATMENT AT HOSPITAL AND WILL EVICT SO REMIND HER THE FOLLOWING CONVERSATIONS WE HAD AND GUESS UNLESS YOU CAN WAIT TILL IM HOME FROM HOSPITAL THEN WE WILL BE IN COURT.

 

 

IF THIS GOES IN FRONT OF A JUDGE IT WILL BE YOUR CLIENT AND HER WITNESSES WORD AGAINST A TAPED VOICE RECORDING OF THE ENTIRE INCIDENT FROM WHEN I APPROACHED THE TOW DRIVER TILL WHEN I AM BACK IN MY APARTMENT. THEIR WORDS AGAINST MY TAPED WORD FOR WORD OF WHAT WENT DOWN. YOUR A LAWYER WHAT WILL A JUDGE DEEM MORE ADMISSABLE A CLIENT WHO HAS ALREADY BEEN PROVEN NOT TRUE TO HER WORD AND A FEW WITNESSES SAYING WHAT THEY HEARD OR A LIVE UNSENSORED TAPE OF THE INCIDENT? MR.. [redacted]  NOT ONCE THROUGHOUT THE WHOLE TAPING DO I EVER USE [redacted] OR SAY YOU BETTER WATCH OUT.

 

AS TO NOT PULL ANY SUPRISES LET YOUR CLIENT AND HER WITNESSES KNOW I RECORDED THE WHOLE INCIDENT FROM WHEN I APPROACED THE TOW TRUCK TO WHEN I LEFT THE OFFICE AND RETURNED TO MY APARTMENT. ONCE AGAIN YOUR CLIENT AND HER MULTIPLE WITHNESSES SHOULD KNOW NOT AT ANY TIME NOT ONCE DID I USE THE WORD [redacted] NOR DID I EVER DIRECT ANY THREATS SUCH AS BETTER WATCH OUT. I HAVE EVERY WORD FROM MY FIRST CONTACT WITH TOW DRIVER TO WHEN I WALKED AWAY TO YOUR CLIENT YELLING BYE BYE BYE PACK YOUR BAGS. I USE THE WORDS FKIN BH FKING LIAR AND FKING BT, I NEVER DENIED THAT BUT AT NO TIME DO I EVER USE [redacted] AND THREATEN ANYONE SO I HOPE THOSE WITNESSES SHALL YOU CHOOSE TO TAKE ME TO COURT ARE YOUR CLIENT AND HER WITNESSES WILLING TO TESTIFY UNDER OATH AND EXPLAIN WHY ON MY RECORDING DID I NEVER ONCE USE THE WORDS THEY ARE SAYING I USED. WHAT WILL A JUDGE SAY TO THAT?  WHY DOES YOUR CLIENT CONTINUE TO DO LIE I HAVE EVERTING RECORDED.

 

I did not call her a [redacted] nor say better watch out. What part do  you not understand. Your client has lied about everything. I never threatened anyone . Calling her a BH and a liar are not a threat by any means. You seem to be ignoring the fact she flat out lied about the reasons she towed she lied about giving me 7 days and towed in 3 days. The tow company and your client lied about putting stickers on the carts. You mentioned the stickers placed under the tarps. You said tarps, well Mr. [redacted] their was only I tarp. That tarp was only large enough to cover the middle and there were never not any stickers placed on any  tarp or no tarp  or on carts. Multiple witnesses huh? What will a judge say when I present to the courts on public record that your client the tow company lied about placing tow stickers which was the basis of the reason to tow. and I too have multiple witnesses to this as well.  Your client is a liar and I have facts to present as well.  Your threat to force me to sign an agreement is a pretty low tactic. Judges also do not like it when a client gives someone 7 days to do what is asked such as remove the carts and tows in  3 days and I have 100 percent proof on that. You keep saying that this cost me no money and the person who paid and glad to have them towed. You are wrong al all accounts. Look if your client doesn't lie and honors her verbal agreement for me to get carts gone in 7 days we are not having this conversation.

 

I NEVER THREATENED YOUR CLIENT. IT WAS THE TOW TRUCK DRIVER WHO SUGGESTED WE GO TO THE OFFICE AND GIVE YOUR CLIENT THE OPPORTUNITY TO TELL THE DRIVER TO DROP THE CARTS AND LET ME REMOVE THEM AT NO FEE TO ANY PARTY AND SHE DECLINED. IT WAS WHEN SHE FOLLOWED ME OUT DOOR AND BEGAN TO YELL AT ME BYE BYE BYE PACK YOUR BAGS [redacted] YOUR GONE YOUR GONE.  I ALSO HAVE A TAPED CONVERSATION BETWEEN ME AND YOUR CLIENT IMMEDIATELY FOLLOWING THE INCIDENT IN WHICH I CALLED [redacted] AND APOLAGIZED ABOUT GETTING UPSET AND SHE  REPLIED AND I QUOTE " I UNDERSTAND AND I ACCEPT YOUR APOLOGY. I WILL CALL MY REGIONAL MANAGER AND LET HER KNOW YOU CALLED AND APOLOGIZED." I THEN ASAKED IF I WAS GOING TO BE EVICTED OR WHAT NEED TO BE DONE SO I COULD MAKE ARRANGEMENTS.  YOUR CLIENT REPLIED AND I QUOTE, " NO I ACCEPT YOUR APOLOGY AND I WILL NOT EVICT YOU EVERYTHING WILL BE FINE." I HAVE ALL THIS ON RECORDING.

 

THE NEXT DAY YOUR CLIENT CALLED ME I RETURNED HER CALL. SHE STATED THAT THERE WILL BE A FULL REFUND RETURNED FOR THE AMOUNT OF THE TOW. WHICH HAS STILL TO BE PAID, AND I AGAIN ASKED IF EVERTHING WAS OK AND I AGAIN APOLOGIZED TO HER AND AGAIN SHE SAID EVERYTHING IS FINE AND I WOIULD NOT BE EVICTED AND I HAVE THIS RECORDED AS WELL.

 

AND AS HAS  BEEN THE PATTERN OF YOUR CLIENT EVERYTHING SHE SPOKE WITH ME ABOUT WAS JUST THE OPPOSITE. NO REFUND EVICTION AND LIED ABOUT THE 7 DAY NOTICE AND THE TOW STICKERS.

 

SO YOU WANT TO FORCE ME TO SIGN BY 9 AM AND TELL ME HOW A JUDGE WILL NOT LIKE THESE ALLEDGED THREATS.

 HOW WILL A JUDGE FEEL ABOUT YOUR CLIENT ON RECORDING ACCEPTING MY APOLOGY. HOW WILL A JUDGE FEEL ABOPUT YOUR CLIENT ACCUSING ME OF THREATS AND THEN LISTEN TO THE TAPE OF THE INCIDENT IN WHICH I DO NOT USE [redacted] OR BETTER WATCH OUT?

I AM NOT NOR DID I EVER DENY USING PROFANITY AND FKING BH AND LIAR. BUT [redacted] AND BETTER WATCH OUT WERE NOT SAID.  LETS SEE YOUR WITNESSES ARE A TOW TRUCK DRIVER WHO HAS A TOW LOG IN WHICH HE FLAT OUT LIED ON PUTTING STICKERS ON A CART FLAT OUT LIED ON HIS TOW LOG PAPERWORK.  YOU HAVE A CLIENT WHO I HAVE 100 PERCENT PROOF ALSO HAS BEEN LYING ABOUT EVENTS AND HOW THE REALLY HAPPENED.

 

I WILL BE AT THE HOSPITAL FROM 7AM TILL NOT SURE AS I HAVE MY TREATMENTS FOR THE CANCER IN MY LEG SO I WOULD NOT BE ABLE TO SIGN ANYTHING BY 9AM ANYWAYS. SO GUESS EVICT IS WHAT YOU HAVE TO DO THEN SO BE IT.

 

IT WILL BE MY FACTUAL RECORDED PROOF AGAINST YOUR CLIENT AND HER WITNESES  CLAIMS TO WHAT WAS SAID. YOU TELL ME WHAT A JUDGE WOULD CHOOSE? FACT OR FICTION.

 

 

[redacted] 

 

On Monday, January 13, 2014 7:34 PM, [redacted] <[redacted].com> wrote:

One question, did you call my client a FKing [redacted]?

 

[redacted] & [redacted]

Phone:  ###-###-####

Fax: ###-###-####

 

From: [redacted] [mailto:[redacted].com]

Sent: Monday, January 13, 2014 7:31 PM

To: [redacted]

Subject: Re: Your Tenancy at Dwell Apartments

 

  Mr.[redacted],

This is my last e mail. YOU KNOW AS WELL AS I DO THERE NEVER WAS ANY SICKERS ON CART ON TARP.  YOUR  CLIENT DID NOT TELL YOU SHE ON SAME RECORDING SAME DAY SHE GAVE ME 7 DAYS TO REMOVE ON DEC 23 OR 24TH THAT THE STICKERS WERE STUCK ON THE FRONT OF BOTH CARTS AND HAD PICTURES SO TO BE SURE I SAW THEM HA HA . SO  CUT THE [redacted] THERE WERE NO STICKERS YOUR CLIENT AND TOWS COMPANY LIED.

 

TAKE CARE

 

On Monday, January 13, 2014 2:10 PM, [redacted] <[redacted].com> wrote:

Mr. [redacted],

My letter should have been sufficient to answer all of your questions and obviously you are attempting to engage me in a merry-go-round of irrelevant questions.  I’m assuming one of the answers you’re looking for is the stickers were not placed on the carts themselves, but on the tarps that were covering them.  The purpose of the stickers is to give you notice that a tow is imminent – it would serve no purpose to place a sticker on the cart if the cart was covered by a tarp.    

At this point your threats to “file charges” are moot.  You didn’t have to pay for the tow and you weren’t damaged in any way.  I find it hard to believe that any police authority would find my client had done anything wrong when the carts were towed and returned to their rightful owner – free of charge.  

ttached Settlement/Mutual Release Agreement.  Have it signed and faxed to my office no later than tomorrow.  Once I receive the signature page I will forward to my client for signature.  \bviously all parties have experienced a certain amount of frustration here.  The Agreement is a way for all involved to put this behind them and move forward.

 

Thank you,

[redacted] & [redacted]

Phone:  ###-###-####

Fax: ###-###-####

From: [redacted] [mailto:[redacted].com]

Sent: Monday, January 13, 2014 2:19 PM

To: [redacted]

Subject: Re: Your Tenancy at Dwell Apartments

 Mr. [redacted],

I have no problem with that and will be out by the 31st. I want you to know I have many facts that I will still need answered.  With the biggest questions being why did [redacted] give me a 7 day window to remove carts and to show her true character tows the a day after Christmas 3,days into the 7 day period? And how can they say they put stickers on carts when I for one went by everyday as they were driven too at timesI ride my bike. NOT ONE TENANT WHO PARKS IN THAT LOT EVER SAW A STICKER ON CARTS AND AFTER A PROFESSIONAL AUDTO BODY FRAUD INVESTIGATOR CONCLUDED THEIR WAS NEVER ANY POSSIBLE WAY THOSE CARTS WERE STICKERED ATY ANY TIME NOR ANY NINE ZERO CHANCE CLEANED OFF?  Those are criminal charges from my meeting with the state of secratery office, I will be out by the 31s Mr. [redacted] but you may want ask [redacted] what she and the tow company how they plan to right this matter as both have stated their were stickers and clearly were proven no way they had been stickered. The refund we were promised has not happened and [redacted] and [redacted] have tried to call [redacted] on if it been sent and he is rude and skirts the issue.  I am having another totally different company do same inspection and when it comes back with the same conclusion I will file to have anyone associated with this wrongful tow punished to the fullest extent of the law.

  Mr. [redacted] being moved out f this dump is not at all a problem for me.  I is that [redacted] has been harassing me for over a year now and I have had it.  When this case comes to being looked at in the court of law this towing lie she did to me is one of the  charges she will face.  I lived here over 5 years and not ever late on rent.  Are you aware I requested a storage room to put stuff in she said they full over and over and I have 3 letters from tenants who said while I told full they were new tenants and got one. I also requested 11 times for work to be done as when I moved from apt 207 to 216 the first day only 1 burner worked on stove and to this day never fixed as well as freezer did not freeze food. carpet fell apart in 30 days bath tub leaked and the coating started to peel in the first week and every time I approached her she never had anyone EVER come to fix. I have all that documented as well.  I do apologize how our first conversation went  but [redacted] is not at all a person of her word and when the truth comes out she will finally get what she deserves legally. I never threatened her nor would I ever anyone at this office.

I hope you can see my frustration here.  I am a good person who did not deserve any of this and its too bad [redacted] has to lie and cause people to alter their lives. [redacted] went to far this time. Please if you have any proof other then those bogus daily tow logs I would like to see the proof? unless [redacted] and the tow company can produce evidence that shows 100 % proof they stickered carts charges will be filed. Any person who was wronged like this would want answers as do I.

Thank You Mr. [redacted] for your responses to the letters and other issues I do appreciate it. II will look forward to my questions regarding why towed on 3rd day and proof of stickers that I never saw and not 1 other person in that lot ever saw will not cause any trouble or problems for the remainder of my stay at Dwell. Which will be Jan 31 2014.

Take care Mr. [redacted],

[redacted].

The account has been turned over to collections and they need to contact the number to the collection agency that has contacted them

this property is about half a step away from section 8 housing projects. they charge too much, property managers lie about rental agreement (we were told power was included in the rent and then got a huge power bill 7 months after we moved in and were charged late fees for non-payment), repairs never happen (i was without a/c last summer and no heat half of the winter), most of the buildings are infested with cockroaches,and the maintenance man steals residents' property (cash, jewelry, DVD player etc...)from the apartment if left unsupervised by the tenant or if they were recently evicted. He's knocked on my door a few times wanting to sell me several cell phones and a few blue-ray players. and now adding insult to injury, they are charging residents $10 to use their "gym"! I can't wait until my lease is up!!

Ms. [redacted],
Please be advised that this firm represents Dwell Apartment Homes and this letter should serve as a Response to Complaint ID No. [redacted].
Mr. [redacted] called my office screaming...

about his vehicles being towed from the property. Despite being warned verbally and with stickers on the vehicles for nearly a month, Mr. [redacted] refused to remove the disabled vehicles from the property.  The vehicles, two golf carts which were taken apart and had tarps placed over them, were not operable and they were not registered with the management office.  Pursuant to the Lease Agreement and Community Policies the vehicles were towed. Page 2 of the Lease Agreement states:
20.   PARKING,  We may regulate the time, manner, and  place of  parking cars,...  and recreational vehicle by anyone. We may have unauthorized or illegally parked vehicles towed under an appropriate statute.  A vehicle is unauthorized or illegally parked in the apartment community if it: (1) has a flat tire or other condition rendering it inoperable;...
Furthermore, the Community Policies, Rules and Regulations Addendum, Section VI reads:
AUTOMOBIELS/BOATES/RECREATIONAL VEHICLES.   The following policies are in addition to those in the Lease, and may be modified by the additional rules in effect at the Community at anytime;
•       Only 1 vehicle per licensed Resident allowed.
•       All vehicles must be registered at the Management Office.
•       Any vehicle(s) not  registered, considered abandoned,  or violating the  Lease, this Addendeum, or the Community Rules, in the sole discretion of Management, will be towed at the vehicle owner's expense after _ notice placed on the vehicle.
 
The golf carts which were placed on the property violated the Lease because they were inoperable, and they violated the Community Policies because there were two (2) vehicles and they were not registered at the Management Office.  On December 6, 2013 a [redacted] Tow orange sticker was placed on the vehicles stating Mr. [redacted] had 48 hours to remove them.  The golf carts were in  pieces and  not  operable.   Again on  December  18, 2013 both  carts were seen in the same condition and orange stickers were again placed on the vehicles.   The carts were only towed on December 26, 2014 after giving several written and verbal notices that they needed to be removed. Management with no choice but to have them towed.
[redacted] Tow was able to discover that Mr. [redacted] was NOT  the owner of the vehicles. They made contact with the true owner and the carts were towed to the owner's garage, where the actual owner  of  the  carts paid the  tow  fee  (which was later reimbursed).   Mr. [redacted] paid NOTHING.  His claim that he paid $400.00 is a complete fabrication.  The actual owner of the vehicles thanked the tow company and management for returning the vehicles because he had no idea where they were.
While the carts were in the process of being towed Mr. [redacted] confronted [redacted], property manager, and called her a f[redacted] cu** and said "wait to see what I do to you." Mr. [redacted]
even admitted to me in an email (which can be forwarded upon request) that he called Ms. [redacted] a [redacted] and a [redacted] liar". Such vulgar and inappropriate behavior was not an isolated
event.   Such behavior is not  tolerated on  the  property and can subject a tenant  to  immediate eviction. In lieu of giving Mr. [redacted] an eviction notice for his behavior, I wrote a letter to him stating that management would give him until January 31, 2014 to vacate the property without any financial or legal recourse. If Mr. [redacted] did not agree to the terms of the settlement, as was his right, my client contemplated filing an eviction action. No eviction action or notice was ever served on Mr. [redacted].
In support  of this Response please see the attached: 1) Lease Agreement, 2) [redacted] Tow Property Vehicle Violation Logs; 3) Letter from Scott Smith, Account Manager at [redacted] Tow; 4) Letter from my office to Mr. [redacted] dated January 8, 2014;
For any additional information please feel free to contact my office.
Sincerely,
[redacted]
 

Cc:      Dwell Management

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I would like to know the reason for the bill. I need to see a copy of the bill. I assume a reputable company keeps copies of such documentation. I was never made aware of such a bill and I have a right to know why this bill was turned over to collections in the first place. Once I have an understanding of the purpose for the bill and why I was never made aware of its existence, then I can then choose to pay Dwell directly or the collections agency. Dwell Apartments was negligent in reporting this bill to me and my husband, whether by mail or by phone. Furthermore, when myself or my husband attempted to contact Dwell directly regarding this issue (imagine our surprise when we heard from collections), we did not receive any phone calls back with more information, even when such assurances were made. I have been seriously disappointed in the lack of customer service Dwell has provided. Regards,

I lived at Dwell Apartments for less than two months. Thankfully, based on my experiences following move-out, I'm glad I don't have to deal with their office anymore.
I moved in during August, and just thought that since it was an older building, my central air conditioning wasn't all that effective. When the weather finally broke and it still wasn't cooling below 82 degrees or removing humidity, I called for maintenance. Imagine my surprise when I found out that I don't actually HAVE central air like was promised when I moved in! Turns out, my building is the only one without it. Not only that, but they entered my apartment WITHOUT MY APPROVAL to replace a thermostat. (Not an emergency.)
I disputed the issue with the office, and ultimately was released from my lease because they neglected to disclose something so fundamental. Getting any sort of timely response from the office was virtually impossible though.
Upon move out on the 20th of the month, I was promised a refund of my deposit within 14 days. After calling, emailing, and leaving messages with the office staff, I FINALLY got a copy of my final accounting on the 29th and was told I should have my refund soon. I let them know that wasn't acceptable and that I wanted it in the 14 days I was promised. That would be today, November 3, and I do NOT have my refund.
I have never been able to get a direct response to my calls or emails. The only time I've been able to get any sort of answer is if I call the office repeatedly and hope to get a live person answering the phone. Even the Area Manager ignored my messages.
The management company's corporate office is out of California, and is also impossible to reach. All in all, a horrible experience and I still don't have my refund.