Dwell Realty

In regards to the complaints of [redacted] , Dwell Realty Property Management responds in the following manner: Mrs [redacted] was refunded all monies due to her from her owner account upon it's closingOur system through the PM software we use, APPFOLIO confirmed the amount Mrs [redacted] received was correctMrs [redacted] seems confused by exactly what an owner account reserve balance actually representsIt is not a real number but a place holder that cues the system to withhold a said amount as a reserve in case the account drops below this amountThis was agreed upon within her contract and the amount was $The $discrepancy could have occurred in one of waysThrough an input error; the amount held for the reserve of this account was set at $(instead of $500) and this can be seen from it's first entry 08/17/(see attached), OR the owner erroneously was credited $by Dwell Realty PMThe latter would make the most sense, given her account is -$upon closing, indicating Mrs [redacted] actually owes this amount, and was not shorted In an email exchange with her (attached) we tried to explain this but she was not convinced she wasn't owed the money and thus filed this complaintI assured her that we have a professional reconcile our accounts monthly (as required by state law) and if it was revealed she was owed any monies, we would refund her immediately as the improper holding of monies held in client trust accounts is taken very seriously by the state of Oregon and can incur a big penalty or worseOur accounting is not faulty as Mrs [redacted] states and if errors occur, our system intuitively corrects them The claim she makes in regards she was not compensated for cleaning is patently falsePlease refer again to owner statement, date 07/05/which shows she was credited an amount of $from the tenants security depositThis covered carpet cleaning and other items she had to take care of due to what could be determined as damage from the tenantI have attached a current update of Oregon Tenant Land Lord LawPlease refer to page item bthat discusses Security depositsMrs [redacted] was attempting to what we feel keep portions of the tenants security deposit in "bad faith" by adding in her millage, in addition to a reasonable hourly rate (time), as stated in the lawWe simply informed her of this since it is our duty to protect our property owners from engaging in practices which may get them into troubleWe informed her this was not wise and the hourly rate should be sufficientWhat Mrs [redacted] does not know, is the tenant was very close to taking her to small claims court but we were able to insert reason and order into the situation, saving both parties a possible bitter court battle where landlords often fair the worstEspecially in cases where a judge feels a landlord is operating in bad faith and taking advantage of a tenant We considered Mrs [redacted] a valued client and we worked hard t manage her property efficientlyWhen we made mistakes, we worked to atone them and make sure Mrs [redacted] was made wholeIn this case, we have acted fairly and committed no wrongdoing as Mrs [redacted] claimsPlease strike this complaint from our spotless Revdex.com recordThank you Regards Chris G [redacted] III/ Owner, on behalf of Dwell Realty PM Staff -- Chris G*** III Principal/ Broker/Owner

Revdex.com:
Dwell has reimbursed us for the shortage in our reserve accountI had an accountant look over the statements, and there definitely was an “anomaly” where we were shorted, I am not confused. There are further inconsistencies and misrepresentations in MrG***’s statements, which I have documentation to prove, however, I do not have the time to pursue this at the present time, and will allow you to withdraw this complaint to the Revdex.com.
Sincerely,
*** ***

In regards to the complaints of [redacted], Dwell Realty Property Management responds in the following manner:   Mrs [redacted] was refunded all monies due to her from her owner account upon it's closing. Our system through the PM software we use, APPFOLIO confirmed the amount Mrs [redacted]...

received was correct. Mrs [redacted] seems confused by exactly what an owner account reserve balance actually represents. It is not a real number but a place holder that cues the system to withhold a said amount as a reserve in case the account drops below this amount. This was agreed upon within her contract and the amount was $500. The $45 discrepancy could have occurred in one of 2 ways. Through an input error; the amount held for the reserve of this account was set at $455 (instead of $500) and this can be seen from it's first entry 08/17/2015 (see attached), OR the owner erroneously was credited $45 by Dwell Realty PM. The latter would make the most sense, given her account is -$45 upon closing, indicating Mrs [redacted] actually owes this amount, and was not shorted.  In an email exchange with her (attached) we tried to explain this but she was not convinced she wasn't owed the money and thus filed this complaint. I assured her that we have a professional reconcile our accounts monthly (as required by state law) and if it was revealed she was owed any monies, we would refund her immediately as the improper holding of monies held in client trust accounts is taken very seriously by the state of Oregon and can incur a big penalty or worse. Our accounting is not faulty as Mrs [redacted] states and if errors occur, our system intuitively corrects them.  The claim she makes in regards she was not compensated for cleaning is patently false. Please refer again to owner statement, date 07/05/2017 which shows she was credited an amount of $1170.38 from the tenants security deposit. This covered carpet cleaning and other items she had to take care of due to what could be determined as damage from the tenant. I have attached a current update of Oregon Tenant Land Lord Law. Please refer to page 38 item b. that discusses Security deposits. Mrs [redacted] was attempting to what we feel keep portions of the tenants security deposit in "bad faith" by adding in her millage, in addition to a reasonable hourly rate (time), as stated in the law. We simply informed her of this since it is our duty to protect our property owners from engaging in practices which may get them into trouble. We informed her this was not wise and the hourly rate should be sufficient. What Mrs [redacted] does not know, is the tenant was very close to taking her to small claims court but we were able to insert reason and order into the situation, saving both parties a possible bitter court battle where landlords often fair the worst. Especially in cases where a judge feels a landlord is operating in bad faith and taking advantage of a tenant.  We considered Mrs [redacted] a valued client and we worked hard t manage her property efficiently. When we made mistakes, we worked to atone them and make sure Mrs [redacted] was made whole. In this case, we have acted fairly and committed no wrongdoing as Mrs [redacted] claims. Please strike this complaint from our spotless Revdex.com record. Thank you   Regards   Chris G[redacted] III/ Owner, on behalf of Dwell Realty PM Staff   --     Chris G[redacted] III Principal/ Broker/Owner