Dwellworks Reviews (%countItem)
Dwellworks Rating
Address: 1317 Euclid Ave, Cleveland, Ohio, United States, 44115-1819
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I moved into my residence October of 2017. Upon moving in there was a large dead tree hanging over the home. As time went on it continued to drop larger branches and I grew concerned that this may result in injury. I expressed these concerns to my landlord. Following, a very large branch fell on the house, I expressed further concern and alerted her of the hole it had created in our roof. I even took it upon myself to place a bucket in our attic under the hole to prevent damage best that I could. Someone came out to patch it, and another to remove the tree, so we thought everything was taken care of. June 4th pictures were sent discussing bubbling in the paint in our dining room. By early July our landlord was aware that there was officially a leak going down the wall and leaving pools on our dining room floor. The roof was patched a second time. At this point my boyfriend and I had expressed concern that there might be mold from this. On August 23rd, a five foot by five foot square of our dining room ceiling dropped onto the floor and all over our dining room table, covered in black mold. It's been this way for almost a week, they weren't even going to send anyone to clean it up or cover it for four days, and it will be almost a week before it's actually repaired. In that time they sent me texts requesting that I clean it up and cover the hole myself. Which I did, later learning that black mold is a neurotoxin. They terminated our lease early, they refused to treat the house for mice or bugs for a month before acting, and now recently they began making comments on things they think they can hold our deposit for. The largest of which is not trimming the hedges and weeding, when the lease agreement clearly states that those are not my responsibilities, only cutting and raking the yard is my responsibility.
To set the background, Dwellworks is a relocation support services provider working on behalf of the employer who relocated an employee (the “Homeowner”) for career purposes. Dwellworks is to act as a liaison for Homeowner and carry out home management operations on his behalf while he is abroad for work. This duty requires Dwellworks to utilize a local agent to carry out property walkthroughs and manage tenant relations. Dwellworks is also responsible for pre-paying repair and maintenance expenses on the Homeowner’s behalf and keep him updated on the property, in general. *** is the Dwellworks employee who managed this file from August 1, 2017 through July 31, 2018. *** is the local field agent. Tenant is the individual renting the property from Homeowner and she moved in October 21, 2017.
The issue with the tree predated the home coming into our program. The Homeowner was seeking to handle the tree issue directly with *** in late summer/fall of 2017. The work seems to have been hampered by the vendors chosen by the Homeowner as well as hurricane activity and was not brought up again until March 1, 2018 when the homeowner asked *** for a few estimates to remove the dead tree because there were “dead limbs falling on the roof causing damage.” *** and *** immediately sourced two companies – all in all, four companies went out to the property. We had quotes of $5k, $6,500 and $4,500. The fourth did not have a crane to complete the work. On March 19th, 2018, the owner approved King Tree to do the work and it was completed on March 26th, 2018.
The first leak occurred in October 2017 and was repaired October 18, 2017 via a roof leak repair provider. This was the Homeowner’s preferred vendor and he arranged the repair. Dwellworks was not involved in the repair. *** regularly documented the dining room ceiling in subsequent quarterly photos with notes of “poor”. On the Q1 Walkthrough Report in early April 2018, *** noted that “Homeowner is aware.”
The second leak, also in the roof, was repaired on July 24, 2018 on an emergency basis. The Tenant reported this leak to Homeowner directly on July 20, 2018, and the Homeowner spoke with ***. *** made *** aware and she/Homeowner set up the emergency repair. *** was concerned that the tenants had not pointed it out to her as she had just recently visited the property. She confirmed that the staining from the previous roof leak in October 2017 was still there, but it wasn’t wet. She saw no signs that it was an active leak. *** speculated it must have deteriorated quickly from the Q2 Walkthrough Report done in late June. The owner had *** getting a lot of estimates for work on/at the house in preparation for sale, to include the ceiling repairs. Then, on August 23, 2018 a part of the ceiling fell out and there appeared to be mold, according to the tenant’s claim – which was confirmed by *** when we spoke to her in investigating this claim. This was after the property closed out of the program and the Homeowner took over management. *** said the tenants are seeking compensation for living in the house with the hole in the ceiling since 8/23. The repair personnel are going the week of September 4, 2018 to start all repairs, to include ceiling repair.
The agent and homeowners communicated directly on most matters and *** worked with the Homeowner to manage work/requests. The pest issue was first noted on the Q2 Walkthrough Report on June 29, 2018 and *** immediately reached out to the owner to ask if he could call pest control. Homeowner approved, and *** called an exterminator. The extermination process was completed on July 20, 2018; however, there was a previous appointment scheduled (July 11th) that the Tenant did not accommodate. Dwellworks placed multiple follow ups to the Tenant on the matter to reschedule. The Tenant commented in a July 19, 2018 email that they’d been living with the infestation for months. There was no previous complaint to *** about a pest issue. *** said she was not aware of any previous complaints, either.
On July 20, 2018, *** gave 30-day notice to vacate to the Tenant as the owner was returning home. The Tenant wanted 60 days’ notice. *** informs the owner of the Tenant’s request during discussions about management transitioning back to the homeowner. The owner said he would call the Tenant to try and work out an agreeable solution. The conversation took place and the owner grants Tenant another 30 days to September 4, 2018.
In terms of the trimming of hedges, the agent said that the Homeowner and Tenants agreed that the Tenant would take care of these items per an agreement when they moved in. The lease does not reflect these as their responsibility. Dwellworks was not a party to this discussion at that time. The tenant did sign an addendum on July 24th when she was extended another month which states “it is understood that Tenant will return the lawn to the condition she received it upon move-in.”
Dwellworks was not party to much of the agent and owner’s discussions on the home at the Homeowner’s choice. The discussion about the security deposit is occurring directly between the Homeowner, the local agent and the Tenant. Dwellworks fulfilled its duty during the duration of this program All discussions relating to any remaining security deposit claims are to be handled directly between the Homeowner and Tenant.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To begin, the dates they provided all use generalized terms as opposed to numbers of days or dates, which I have in text evidence. I also have pictures as attached of the collapsed ceiling, which that alone proves the leak was not attended to efficiently. If they wish to pass this down to the homeowner, then pass it to the home owner. However, everyone was involved. *** was responsible for responding to us and taking care of maintenance requests, Dwellworks is who the legal documentation ran through, and *** is the home owner. Since all of that had taken place it has officially been two weeks of open exposure to whatever mold that is growing in the ceiling. Two weeks since it collapsed on my personal belongings and I was asked to clean it up myself. Not to mention, no one came to clean, treat, or patch the area. So now it's not only $250, it would actually be $480 in rent that I should be reimbursed. Not to mention the charges for me cleaning it myself, the extra charge to our waste removal since my trash is full of ceiling, and the added charges to our electric bill considering my AC has been pumping with windows open wide for two weeks.
As for the lawn comment, I didn't figure that the new signature was trying to trick me into doing trimming and weeding, however, that aside there is still no clarity in what is expected by that. Lawn is defined as short, cut, maintained grass. It is not defined as bushes or hedges. If they wish for me to do those, they will have to present documentation that clearly states I said I would handle those, the way I presented them with documentation that clearly states I didn't have to.
This is completely unacceptable. If I don't hear some sort of response attempting to come to a mutual agreement on what should happen here, I will be forced to contact my lawyer.
Thank you for your time.
Regards
After reviewing the recent correspondence from the tenant, we remain of the opinion that she should address the matter directly with the homeowner (landlord). Our legal department provided the landlord with information regarding this matter. The landlord controls the security deposit and resolution with the tenant.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me in regards to Dwellworks, however I hold that *** and *** could have and should have tended to the matter much more efficiently.
Regards