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Dwight's Glass & Mirror

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Dwight's Glass & Mirror Reviews (2)

Complaint: [redacted]
I am rejecting this response because:  I bought the first piece of glass from Dwight's on Lomas in early 80's.  If they have a no refund policy, they should inform customers of this especially when ordering on line or on the phone.  By the way I am not Ms. [redacted], I am Mrs. [redacted].  I also am not misinformed about the history of glass.  It is impossible for someone to judge what someone else knows when they have not met them!  An apology will not do the trick.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Modern glass is produced using the float process where molten glass is floated onto molten tin where it cools into sheets of varying thicknesses depending on thickness being produced. The glass sheets we purchase, fabricate and re-sell as 1/4" are nominally  7/32" thick. The glass...

Ms. [redacted] is comparing it to is more than likely 1/4" plate glass which was produced by the old plate process which was discontinued by manufacturers in approximately 1960, it was actually 1/4" thick but is no longer available. The thicker glass we carry is 3/8" thick which is nominally 11/32" and 1/2" thick which is nominally 15/32". Ms. [redacted] ordered a 1/4" thick piece of annealed glass @ 42" diameter which is EXACTLY what we provided to her and all the other satisfied customers that order 1/4" thick glass.

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