Dyer's RV Parts and Accessories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

That is a complete fabrication, John D[redacted] business was not only provided the model of my awning but sold me the awning the year prior.  No one should have known more about the awning than Mr. Dyer's business.

The customer needs to return the items in resalable condition to D[redacted], once we receive the items D[redacted] will issue a full refund to the customer. The customer will be responsible for the return shipping charges. Thank You

The customer can return the items for a complete refund, she is responsible for the return shipping costs. The customer refused to supply [redacted] with her awning model number. [redacted] informed her at the time of purchase that in order for us to be certain of the correct parts we would need that...

information. The customer refused or could not supply the model number. We have various emails and correspondence showing this, [redacted] records all of our phone conversations and emails with customers and can provide you with that information if desired. [redacted] has informed the customer to return the items for a full refund, and that there would be NO restocking charge if the items were returned in resaleable condition, however the customer would be responsible for the return shipping charges.The customer filed a credit card chargeback with the credit card company, the credit card company also informed her that the items needed to be returned to [redacted] in resalable condition and that she would be responsible for the return shipping chargesOnce we receive the items in resalable condition [redacted] will issue a full refund.John D[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted] should be advised that I am a female and not a male. I have never actually spoken to anyone @ Dyer. Therefore, there isn't a way for him to know my sex as to address me as a him or her. Additionally I was never informed it could take up to 10 days for a [redacted] investigation.

The following is the email I received from Dyers 3 hours after I had submitted the Revdex.com complain on 10/03/2014: [redacted], I have called [redacted] for you, they have started a tracer on the package to see if they can locate it for you. They have your information and might be calling you if they need additional information from you.

Regards,

A claim was filed with [redacted] claim #[redacted].......per [redacted]" investigation of a claim can take up to 10 business days" which would be 10/17/2014. [redacted] has all of the customers information, and will be contacting her in the near future. This is in [redacted]'s hands due to the package showing as being delivered to the customer.

Fair price, quick and accurate response to questions.

Good Morning 

The package is showing as delivered via [redacted] tracking number [redacted] on Wednesday 10/01/2014.  We have responded to the customers concern that he has not received his items as of our email conversation with him yesterday 10/03/2014. We have contacted...

[redacted] for the customer an opened a investigation case # #[redacted]. 

Here is a copy of our email with the customer:

Support | Oct 3, 2014 8:36:31 AMQuote| Edit | Delete[redacted], Your case number with [redacted] is #[redacted].Support | Oct 3, 2014 8:29:01 AMQuote| Edit | Delete[redacted], I have called [redacted] for you, they have started a tracer on the package to see if they can locate it for you. They have your information and might be calling you if they need additional information from you.

[redacted] can take up to 10 days to complete a investigation which the customer was made aware of, we record all of our phone and email correspondence with our customers. At this time we have to wait until [redacted] concludes their investigation and tracer to determine the location of the package, as it does show delivered. This is standard procedure for [redacted] and UPS when a item shows as being delivered.

We will continue to keep the customer updated as to [redacted]'s correspondence with Dyer's.......I feel that the customer is a bit premature in filing a complaint with the Revdex.com as Dyers has responded in a timely manner to the concerns of this customer. 

Regards,

Review: I have not received Order #[redacted]. Per the tracking information the package was left at door without a signature required. No one reside with me as I live alone. I have checked with leasing office and they don't accept package(s) on behalf of residents. I also checked with neighbors and no one seems to have seen the package(s). I contact Dyers via email because every time I called the toll free number I was told no one was available to take my call and to call back in 30 minutes via a voice recording. After bringing this to there attention I was immediately told to contact the carrier. I thought that was strange considering I placed the order with Dyers not the carrier. On Dyers website it states the following " At Dyers, we believe that good customer service is the key to a company’s success"

Good customer service isn't telling a customer to contact the carrier and simply telling them there on there own after that. Good customer service would have been to contact the carrier on behalf of the customer. I contacted the carrier since Dyers left me to fend for myself. I was told by the carrier customer service department that they found it to be strange that the business asked me to contact them directly when the business could have filed a trace from there end. The carrier informed me that there wasn't anything that could be done on there end and to contact the business that I placed the order with. I am not at all happy with the customer service from Dyers not to mention not having received my order.Desired Settlement: I am requesting a full refund in the amount of $172.68 back to the original credit card used to place the order.

Business

Response:

Good Morning

The package is showing as delivered via [redacted] tracking number [redacted] on Wednesday 10/01/2014. We have responded to the customers concern that he has not received his items as of our email conversation with him yesterday 10/03/2014. We have contacted [redacted] for the customer an opened a investigation case # #[redacted].

Here is a copy of our email with the customer:

Support | Oct 3, 2014 8:36:31 AMQuote| Edit | Delete[redacted], Your case number with [redacted] is #[redacted].Support | Oct 3, 2014 8:29:01 AMQuote| Edit | Delete[redacted], I have called [redacted] for you, they have started a tracer on the package to see if they can locate it for you. They have your information and might be calling you if they need additional information from you.

[redacted] can take up to 10 days to complete a investigation which the customer was made aware of, we record all of our phone and email correspondence with our customers. At this time we have to wait until [redacted] concludes their investigation and tracer to determine the location of the package, as it does show delivered. This is standard procedure for [redacted] and UPS when a item shows as being delivered.

We will continue to keep the customer updated as to [redacted]'s correspondence with Dyer's.......I feel that the customer is a bit premature in filing a complaint with the Revdex.com as Dyers has responded in a timely manner to the concerns of this customer.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] should be advised that I am a female and not a male. I have never actually spoken to anyone @ Dyer. Therefore, there isn't a way for him to know my sex as to address me as a him or her. Additionally I was never informed it could take up to 10 days for a [redacted] investigation.

The following is the email I received from Dyers 3 hours after I had submitted the Revdex.com complain on 10/03/2014: [redacted], I have called [redacted] for you, they have started a tracer on the package to see if they can locate it for you. They have your information and might be calling you if they need additional information from you.

Regards,

Business

Response:

A claim was filed with [redacted] claim #[redacted].......per [redacted]" investigation of a claim can take up to 10 business days" which would be 10/17/2014. [redacted] has all of the customers information, and will be contacting her in the near future. This is in [redacted]'s hands due to the package showing as being delivered to the customer.

Fair price, quick and accurate response to questions.