Hello,Thank you for taking the time to speak with me this morningI wanted to respond to the complaint that was filed against HPT Lake, Inc by [redacted] A [redacted] (Complaint ID: [redacted] )I have spoken with [redacted] (***) on numerous occasions regarding the HVAC scheduling and status of his new homeHe called and expressed that he had a water leak of some sort and was sure it was from our HVAC equipmentI explained that I could send someone out to fix it and he expressed that he had already had his workers take care of the drywall and leak issue (not licensed HVAC workers)He said the drywall cost him $1,to repair and since he was not sure if it was our fault as well he wanted [redacted] to agree to pay $to settle his issue [redacted] Hinrichsen the owner had gone out and looked at the area [redacted] alleged was caused from our equipment [redacted] explained to [redacted] that is was not possible for our equipment to cause the damage he was claiming [redacted] also stated in the Revdex.com complaint that the gas issue was from HPT Lake, Incbut never addressed this with [redacted] at any timeHe did speak to me about the issue with the gas and I asked him if he wanted us to come look at it and he said he had one of his workers already take care of it (again not a licensed HVAC technician)To appease the client ( [redacted] ), but not admitting to guilt or negligence I explained to him that I did not know if it was something that we had caused damage to but was willing to send him a check for the $as a good faith business gestureHe said he would not accept a check and wanted me to provide him with cash as he had paid his workers cashI explained to him that I could not give him cash that I needed all transactions for the Corporation to be on paperHe explained he was not happy with this solution and may seek out legal action.At this time I feel HPT Lake, Incdid act in good faith with [redacted] (***) [redacted] regarding the complaint he has filed with the Revdex.com (Complaint ID [redacted] )It is our policy to always abide by Contracting and State of California regulationsWe are listed as a Corporation and abide by the guidelines set forth regarding payments in cashI am requesting the complaint that has been filed to be dismissed as the reason for the complaint is not justifiedSincerely, [redacted] *.Vice President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was NEVER any request for $1,000, only the $that we paid to repair the drywall from the leak of the AC unit above it [redacted] came out and looked at the unit and saw the damage done to the drywall BEFORE we had it fixed, he said to have it fixed and he would pay for itThe water was coming from the AC equipmentWe had the same person repair the drywall who put it inHe came on his own time after work and yes, we paid him cash, but we did not ask for cash from HPT Lake, a check would have been fineWe also could provide a statement from the drywall people who fixed the drywall, that was not a problem, HPT Lake never asked for itThere was NEVER any offer to pay the $and it was NEVER stated that I would not accept the $and wanted $That is an untrue statement by HPT Lake, IncThe gas leak was found by a General Contractor who has been in the business for yearsHe was up in the attic to check on why the fan in the kitchen was not workingHe smelled the gas and had me bring up a spray bottle of soapy water and we found that the gas line was never tightened properlyGas had been leaking up there for monthsLuckily we had not used the furnace as it was summer, what would have happened had we used the furnace with that gas leaking in the attic?? We were not going to leave the gas leaking and wait for HPT Lake to show up to "check it out." While the "Licensed General Contractor" was up there, he tightened the gas lineHe is willing to testify on our behalf on what he foundWhen the gas leak was discovered, as well as the noncompliance with fixing the drywall, and being told "it's not my problem" by ***, that is poor business conductThe complaint stands, it is justified Regards, [redacted]
Hello,Thank you for taking the time to speak with me this morningI wanted to respond to the complaint that was filed against HPT Lake, Inc by [redacted] A [redacted] (Complaint ID: [redacted] )I have spoken with [redacted] (***) on numerous occasions regarding the HVAC scheduling and status of his new homeHe called and expressed that he had a water leak of some sort and was sure it was from our HVAC equipmentI explained that I could send someone out to fix it and he expressed that he had already had his workers take care of the drywall and leak issue (not licensed HVAC workers)He said the drywall cost him $1,to repair and since he was not sure if it was our fault as well he wanted [redacted] to agree to pay $to settle his issue [redacted] Hinrichsen the owner had gone out and looked at the area [redacted] alleged was caused from our equipment [redacted] explained to [redacted] that is was not possible for our equipment to cause the damage he was claiming [redacted] also stated in the Revdex.com complaint that the gas issue was from HPT Lake, Incbut never addressed this with [redacted] at any timeHe did speak to me about the issue with the gas and I asked him if he wanted us to come look at it and he said he had one of his workers already take care of it (again not a licensed HVAC technician)To appease the client ( [redacted] ), but not admitting to guilt or negligence I explained to him that I did not know if it was something that we had caused damage to but was willing to send him a check for the $as a good faith business gestureHe said he would not accept a check and wanted me to provide him with cash as he had paid his workers cashI explained to him that I could not give him cash that I needed all transactions for the Corporation to be on paperHe explained he was not happy with this solution and may seek out legal action.At this time I feel HPT Lake, Incdid act in good faith with [redacted] (***) [redacted] regarding the complaint he has filed with the Revdex.com (Complaint ID [redacted] )It is our policy to always abide by Contracting and State of California regulationsWe are listed as a Corporation and abide by the guidelines set forth regarding payments in cashI am requesting the complaint that has been filed to be dismissed as the reason for the complaint is not justifiedSincerely, [redacted] *.Vice President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was NEVER any request for $1,000, only the $that we paid to repair the drywall from the leak of the AC unit above it [redacted] came out and looked at the unit and saw the damage done to the drywall BEFORE we had it fixed, he said to have it fixed and he would pay for itThe water was coming from the AC equipmentWe had the same person repair the drywall who put it inHe came on his own time after work and yes, we paid him cash, but we did not ask for cash from HPT Lake, a check would have been fineWe also could provide a statement from the drywall people who fixed the drywall, that was not a problem, HPT Lake never asked for itThere was NEVER any offer to pay the $and it was NEVER stated that I would not accept the $and wanted $That is an untrue statement by HPT Lake, IncThe gas leak was found by a General Contractor who has been in the business for yearsHe was up in the attic to check on why the fan in the kitchen was not workingHe smelled the gas and had me bring up a spray bottle of soapy water and we found that the gas line was never tightened properlyGas had been leaking up there for monthsLuckily we had not used the furnace as it was summer, what would have happened had we used the furnace with that gas leaking in the attic?? We were not going to leave the gas leaking and wait for HPT Lake to show up to "check it out." While the "Licensed General Contractor" was up there, he tightened the gas lineHe is willing to testify on our behalf on what he foundWhen the gas leak was discovered, as well as the noncompliance with fixing the drywall, and being told "it's not my problem" by ***, that is poor business conductThe complaint stands, it is justified Regards, [redacted]