I'll start this review by admitting that I know nothing about carsUnfortunately, Dykstra's absolutely took advantage of thatI had been to their Hudsonville location and had good experiences there, but I moved to GR and started going to their Byron Center location with much different resultsI was about to drive across the country since I was moving to [redacted] My dad (already living in **) was flying out to join me for this road trip and wanted me to get my Suburu Outback (2001) checked out to make sure it was ready for such a long tripThey told me that the car was in rough shape and needed a lot of work, but gave really vague reasonsI didn't know they were vague (since I don't know cars) until my dad flew out and looked at the paperwork, but that was after we had already signed and paidI wish I could list out what they said they did, but I've lost the paperwork by nowThey charged around $for the "work" they did and told us it was still pretty risky whether or not the car would make it all the way to [redacted] My dad paid for the work over the phone while still in [redacted] cause I told him I trusted these guys, but when he flew out, he realized we had been ripped offWhen we checked under the hood, we saw that the air vent (I think that's what it was) had been crudely duct taped and we actually had to buy more duct tape from a gas station to fix the terrible job they had doneAdditionally, two bolts had just been left on the engine block, we had no idea where they taken them from or why they hadn't bothered putting them backSimple stuff had been overlooked for this long road trip, the air conditioning fluid was totally gone and they hadn't mentioned that the windshield wipers needed to be replaced (there were other problems, but that's all I remember)We had to stop at some random autoshop in Ohio just to fix that stuffThankfully the car made it all the way to [redacted] in one pieceWhen we took it to a Suburu expert out there, they did about $worth of work and provided a very detailed list of everything they didThey said they couldn't even tell what Dykstra had actually done, but said the car would have easily been able to make the drive had Dykstra's actually done $worth of workI made the mistake of trusting Dykstra's and they absolutely took advantage of the fact that I didn't know anything about cars and that I was leaving town for goodWorst of all, I felt terrible about having my dad pay for my dumb mistake especially since he's a retired year old Vietnam combat veteranI'd pay him back if I could, but I'm still in school taking out student loansThese guys seem to have a few positive reviews, but that was not at all my personal experience
I'll start this review by admitting that I know nothing about cars. Unfortunately, Dykstra's absolutely took advantage of that. I had been to their Hudsonville location and had good experiences there, but I moved to GR and started going to their Byron Center location with much different results. I was about to drive across the country since I was moving to [redacted]. My dad (already living in **) was flying out to join me for this road trip and wanted me to get my Suburu Outback (2001) checked out to make sure it was ready for such a long trip. They told me that the car was in rough shape and needed a lot of work, but gave really vague reasons. I didn't know they were vague (since I don't know cars) until my dad flew out and looked at the paperwork, but that was after we had already signed and paid. I wish I could list out what they said they did, but I've lost the paperwork by now. They charged around $1000 for the "work" they did and told us it was still pretty risky whether or not the car would make it all the way to [redacted]. My dad paid for the work over the phone while still in [redacted] cause I told him I trusted these guys, but when he flew out, he realized we had been ripped off. When we checked under the hood, we saw that the air vent (I think that's what it was) had been crudely duct taped and we actually had to buy more duct tape from a gas station to fix the terrible job they had done. Additionally, two bolts had just been left on the engine block, we had no idea where they taken them from or why they hadn't bothered putting them back. Simple stuff had been overlooked for this long road trip, the air conditioning fluid was totally gone and they hadn't mentioned that the windshield wipers needed to be replaced (there were other problems, but that's all I remember). We had to stop at some random autoshop in Ohio just to fix that stuff. Thankfully the car made it all the way to [redacted] in one piece. When we took it to a Suburu expert out there, they did about $700 worth of work and provided a very detailed list of everything they did. They said they couldn't even tell what Dykstra had actually done, but said the car would have easily been able to make the drive had Dykstra's actually done $1000 worth of work. I made the mistake of trusting Dykstra's and they absolutely took advantage of the fact that I didn't know anything about cars and that I was leaving town for good. Worst of all, I felt terrible about having my dad pay for my dumb mistake especially since he's a retired 70 year old Vietnam combat veteran. I'd pay him back if I could, but I'm still in school taking out student loans. These guys seem to have a few positive reviews, but that was not at all my personal experience.
I'll start this review by admitting that I know nothing about carsUnfortunately, Dykstra's absolutely took advantage of thatI had been to their Hudsonville location and had good experiences there, but I moved to GR and started going to their Byron Center location with much different resultsI was about to drive across the country since I was moving to [redacted] My dad (already living in **) was flying out to join me for this road trip and wanted me to get my Suburu Outback (2001) checked out to make sure it was ready for such a long tripThey told me that the car was in rough shape and needed a lot of work, but gave really vague reasonsI didn't know they were vague (since I don't know cars) until my dad flew out and looked at the paperwork, but that was after we had already signed and paidI wish I could list out what they said they did, but I've lost the paperwork by nowThey charged around $for the "work" they did and told us it was still pretty risky whether or not the car would make it all the way to [redacted] My dad paid for the work over the phone while still in [redacted] cause I told him I trusted these guys, but when he flew out, he realized we had been ripped offWhen we checked under the hood, we saw that the air vent (I think that's what it was) had been crudely duct taped and we actually had to buy more duct tape from a gas station to fix the terrible job they had doneAdditionally, two bolts had just been left on the engine block, we had no idea where they taken them from or why they hadn't bothered putting them backSimple stuff had been overlooked for this long road trip, the air conditioning fluid was totally gone and they hadn't mentioned that the windshield wipers needed to be replaced (there were other problems, but that's all I remember)We had to stop at some random autoshop in Ohio just to fix that stuffThankfully the car made it all the way to [redacted] in one pieceWhen we took it to a Suburu expert out there, they did about $worth of work and provided a very detailed list of everything they didThey said they couldn't even tell what Dykstra had actually done, but said the car would have easily been able to make the drive had Dykstra's actually done $worth of workI made the mistake of trusting Dykstra's and they absolutely took advantage of the fact that I didn't know anything about cars and that I was leaving town for goodWorst of all, I felt terrible about having my dad pay for my dumb mistake especially since he's a retired year old Vietnam combat veteranI'd pay him back if I could, but I'm still in school taking out student loansThese guys seem to have a few positive reviews, but that was not at all my personal experience
I'll start this review by admitting that I know nothing about cars. Unfortunately, Dykstra's absolutely took advantage of that. I had been to their Hudsonville location and had good experiences there, but I moved to GR and started going to their Byron Center location with much different results. I was about to drive across the country since I was moving to [redacted]. My dad (already living in **) was flying out to join me for this road trip and wanted me to get my Suburu Outback (2001) checked out to make sure it was ready for such a long trip. They told me that the car was in rough shape and needed a lot of work, but gave really vague reasons. I didn't know they were vague (since I don't know cars) until my dad flew out and looked at the paperwork, but that was after we had already signed and paid. I wish I could list out what they said they did, but I've lost the paperwork by now. They charged around $1000 for the "work" they did and told us it was still pretty risky whether or not the car would make it all the way to [redacted]. My dad paid for the work over the phone while still in [redacted] cause I told him I trusted these guys, but when he flew out, he realized we had been ripped off. When we checked under the hood, we saw that the air vent (I think that's what it was) had been crudely duct taped and we actually had to buy more duct tape from a gas station to fix the terrible job they had done. Additionally, two bolts had just been left on the engine block, we had no idea where they taken them from or why they hadn't bothered putting them back. Simple stuff had been overlooked for this long road trip, the air conditioning fluid was totally gone and they hadn't mentioned that the windshield wipers needed to be replaced (there were other problems, but that's all I remember). We had to stop at some random autoshop in Ohio just to fix that stuff. Thankfully the car made it all the way to [redacted] in one piece. When we took it to a Suburu expert out there, they did about $700 worth of work and provided a very detailed list of everything they did. They said they couldn't even tell what Dykstra had actually done, but said the car would have easily been able to make the drive had Dykstra's actually done $1000 worth of work. I made the mistake of trusting Dykstra's and they absolutely took advantage of the fact that I didn't know anything about cars and that I was leaving town for good. Worst of all, I felt terrible about having my dad pay for my dumb mistake especially since he's a retired 70 year old Vietnam combat veteran. I'd pay him back if I could, but I'm still in school taking out student loans. These guys seem to have a few positive reviews, but that was not at all my personal experience.